It’s no secret that public WiFi hotspots aren’t secure. With PRIVATE WiFi Mobile by AOL, you can encrypt everything you send and receive over public WiFi with bank-level security. Feel confident surfing, sharing, shopping, and banking from your mobile device knowing you are better protected. Activate your PRIVATE WiFi Mobile by AOL benefit now to:
- Automatically activate every time you connect to the Internet or an unsecured network
- Receive protection that runs invisibly in the background while you surf, shop, and bank online.
- Protect your identity and sensitive information by encrypting everything you send and receive on your mobile device with bank-level security
FAQs
What is PRIVATE WiFi Mobile by AOL?
PRIVATE WiFi Mobile by AOL is a service that protects your identity and sensitive information by encrypting everything you send and receive while using a public WiFi hotspot.
Is PRIVATE WiFi Mobile by AOL free?
PRIVATE WiFi Mobile by AOL is included in certain AOL Advantage Plans at no additional cost.
Am I eligible for PRIVATE WiFi Mobile by AOL?
Certain AOL Advantage Plans are eligible for PRIVATE WiFi Mobile by AOL. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page.
Will PRIVATE WiFi mobile work on my device?
The PRIVATE WiFi Mobile for AOL app is available for iPhones, iPads and iPods running iOS 8 or higher and Android handsets and tablets running Version 5 or higher.
Can I install PRIVATE WiFi Mobile on more than one device?
Yes! You can install PRIVATE WiFi Mobile on up to two devices. To manage your devices, visit your MyBenefits page.
How do I activate PRIVATE WiFi Mobile by AOL?
To activate PRIVATE WiFi Mobile on your device:
1. From your mobile device, go to aol.com/products/adv-lp/privatewifi/mobile.
2. Tap Get Started.
Note: To complete the activation process your mobile browser cannot be in private mode.
3. Follow the prompts to install the PRIVATE WiFi Mobile for AOL app on your device, and complete the activation process.
4. Feel secure when using public WiFi anywhere!
What happens if I have a new device but have used all of my PRIVATE WiFi by AOL licenses?
If you’ve purchased a new device and want to install PRIVATE WiFi, don’t worry! You can easily deactivate your old device by visiting your MyBenefits page. For instructions on deactivating a MyBenefits license, please read the How do I deactivate a license for an AOL Advantage Plan benefit? article.
For instructions on activating PRIVATE WiFi Mobile on your new device, please read the How do I activate PRIVATE WiFi Mobile by AOL? FAQ.
I cannot complete the activation process. What do I do?
If you are using an iPhone on iOS 7 and cannot complete the activation process, follow these steps:
1. Return to the Home screen and delete the PRIVATE WiFi mobile app.
Note: To delete the app, tap and hold the icon, and tap the X when it appears. Press the Home button to complete the process.
2. Open Safari, and check to make sure you are not in private mode.
Note: To complete the activation process your mobile browser cannot be in private mode.
3. Return to the activation email on your mobile device and tap Go to the App Store.
4. Tap FREE, then INSTALL to download the Private WiFi Mobile by AOL app.
5. Enter your Apple ID password and tap OK.
6. Open the Private WiFi Mobile by AOL App and follow the prompts to complete the activation process.
How do I get customer support for PRIVATE WiFi Mobile by AOL?
To receive customer support for PRIVATE WiFi Mobile by AOL, please call 1-800-827-6364.
What happens to my PRIVATE WiFi Mobile by AOL benefit if I change my AOL Advantage plan?
Only certain AOL Advantage Plans are eligible for PRIVATE WiFi Mobile by AOL.
If you decide to change your AOL Plan to one that does not include PRIVATE WiFi Mobile by AOL you will cancel PRIVATE WiFi Mobile by AOL. If the cancellation is pending your next billing date, Private WiFi Mobile by AOL will remain active until the cancellation of your AOL account is complete.