Unable to print email

Text Size


Unable to print email

If you're not able to print your emails, try the solutions listed below. After trying the first solution, check whether you can print your email. If you're still unable to print your email, continue using the suggested solutions until the problem is fixed.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the steps given in the online help article How do I determine the version of Windows I have?

Solutions


Verify whether the printer works with other programs

1. Right-click a blank area on the desktop, click New and then click Text Document.

2. Double-click the New Text Document icon.

3. In the notepad that opens, type some text.

4. Click File, and then click Print.

5. Click Print again, and then check whether your printer works.

Note: If you are unable to print, the problem could be with your printer. You may need to re-install the printer driver. Please contact your computer manufacturer or the manufacturer of your printer.

6. Close the notepad.

7. Click Don't Save or No when asked to save the changes.

8. Right-click the New Text Document icon on the desktop, and then click Delete.

9. Click Yes.


Enable essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.

If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.


Clear print spool

Sometimes, you may not be able to print because of a corrupted print spool. Clearing the print spool often resolves this issue. Click the link corresponding to the version of Windows on your computer for instructions on how to clear the print spool.


Re-register the jscript.dll file

Follow the steps below to re-register the jscript.dll file:

1. Click Start.

2. Click Run.

3. In the Open box, type "regsvr32 jscript.dll" and then click OK.

4. Click OK.

Note: If you receive an error message, it indicates that the computer has the dll file registered correctly.

 


 

Run Quick Restore

Note: Please close the AOL Desktop Software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you may receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. For more information, read our online help article AOL TOD update.

The instructions to run Quick Restore may differ depending on the version of ACS installed on your computer. Click the appropriate link from the ones given below for instructions to run Quick Restore.

Note: If you're using AOL 9.0 VR or higher versions of the AOL software, you have ACS 4 installed on your computer. If you still need help finding out which version of ACS you have installed on your computer, please visit our help article How do I determine the version of AOL Connectivity Service (ACS) I have?


Uninstall Internet Explorer 9.0

To uninstall Internet Explorer 9.0:

For Windows XP/ME/2000:

1. Click Start at the bottom of the screen.

2. Click Control Panel and select Add or Remove Programs.

3. View installed updates or programs and look for Internet Explorer 9.0.

4. Select Internet Explorer 9.0 and uninstall the program.

5. Restart the computer and try logging into your email again.

Note: Once the computer restarts, Internet Explorer will automatically revert to Internet Explorer 8.0.

For Windows Vista/7:

1. Click Start at the bottom of the screen.

2. Click Control Panel and select Programs or Programs and Features.

3. View installed updates or programs and look for Internet Explorer 9.0.

4. Select Internet Explorer 9.0 and uninstall the program.

5. Restart computer and try logging into your email again.

Note: Once the computer restarts, Internet Explorer will automatically revert to Internet Explorer 8.0.

 


About this article:
Last updated: 06-20-2012
© 2010 AOL Inc.