DSL modem does not have a solid ready light after connecting the phone line

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DSL modem does not have a solid ready light after connecting the phone line

Your DSL modem may may not have the ready light while trying to connect to the AOL software. Listed below are some solutions to resolve the issue. After trying the first solution, check to see if you can connect to the AOL service. If the issue persists, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the steps given in the online help article How do I determine the version of Windows I have.

Solutions


Power cycle the computer and modem and eliminate any router variables

The AOL software can use your existing broadband connection or create its own connection to access the AOL service. Restarting your computer and resetting the connection hardware will help your computer get a better connection.

To power cycle your computer, modem, and router

1. Restart the computer. For instructions on how to restart the computer, please refer to our online help article Restart the computer.

2. Turn off the DSL modem and unplug any other home networking devices.

3. Disconnect the Ethernet cable from the router and plug it directly into the Ethernet port at the back of the computer. This is an RJ-45 Ethernet port and looks similar to a regular telephone jack but is wider and labeled Ethernet, Enet, or 10base-T.

4. Ensure that filters for other devices (e.g., phones, answering machines, fax machines, caller-ID machines, alarm systems, and automated meter readings that are on the DSL phone line) are arranged as described below:

  • A filter plugs into the wall jack.
  • The phone cord plugs into the filter.
  • The other end of the phone cord plugs into the phone. There shouldn't be any filters on the phone cord that connects to the DSL modem. Other improper arrangements include a filter plugging into the phone or the other end of the phone cord plugging into the wall jack.

5. Plug in the DSL modem and wait for the appropriate indication lights to light up.

6. Restart the computer.

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Determine the status of DSL modem power light

The light will be labeled Power or PW and will be solid green, solid red, or off.

  • If the Power light is solid green, skip to the next solution.
  • If the Power light is solid red or off, please contact AOL.

Note: The Power light indicates that the DSL modem is properly connected to an electric outlet and is receiving power.


Determine the status of DSL modem link light

Locate the Link light on the DSL Modem. The light will be labeled Link or LK and will be solid green, solid red, or off.

  • If the Link light is solid green, skip to the next solution.
  • If the Link light is solid red or off, please contact AOL.

Note: The Link light generally indicates that the modem is properly connected to the PC via a USB or an Ethernet port. For the Actiontec USB modem, the modem software must be installed for the Link light to be on.

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Determine the status of DSL modem ready light

While most of our DSL Modems have a Ready Light, there are some that do not. Locate the Ready Light on the DSL Modem. If present, the light will be labeled Ready and will be solid, blinking, or off.

  • If the Ready light is on/blinking, skip to the next solution.
  • If the Ready light is off, please contact AOL.

Note: The Ready light indicates that the DSL Modem is properly connected to a wall jack that has a good DSL signal.

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Temporarily disable your firewall or configure McAfee

There may be a firewall or other security software on your computer that is preventing you from connecting to the AOL service. You can temporarily disable your firewall and check whether you are able to connect to the Internet. To learn how to disable the firewall, read our online help article Disable a firewall.


Disable SystemGuard using McAfee

SystemGuard may be blocking the AOL software from connecting to the AOL service. Disabling SystemGuard may help you resolve this issue. For instructions on how to disable SystemGuard, refer to the Disable SystemGuard section in the online help article SystemGuard in McAfee Internet Security Suite - Special edition from AOL.


Manually set up the modem

The AOL software cannot detect some models of modems. If the AOL software is not able to detect your modem, you can manually enter the modem configuration. The online help article Manually set up the AOL DSL explains how you can configure your modem manually.

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About this article:
Last updated: 11-10-2011
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