AOL Video portal FAQs

FAQs

What Format Do AOL Video Portal Videos Play in?
What Exactly Is the Webcam Comments Feature?
Can I Delete My Webcam Comment or Text Comment?
How Long Can My Webcam Comment Be?
I Can't Hear My Webcam Comment. What Might Be the Issue?
How Do I Get Webcam Comments to Work on My Mac?
What Carriers Does AOL Video Portal Support?
Which Are the Camera Phones That Are Supported by AOL Video Portal?

What Format Do AOL Video Portal Videos Play In?

Videos are played in the Flash 9 format. You need to have the Flash 9 player running in your internet browser to play AOL Video Portal user generated videos. The Video playback page will automatically detect whether you have the Flash 9 player and direct you to install the player if you don't have it.

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Do I Need a Username to Watch AOL Video Portal Videos?

No, you do not need a Username to watch AOL Video Portal videos. You only need an AOL or AIM Username or registered email address to add comments or add ratings to AOL Video Portal.

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What Exactly Is the Webcam Comment Feature?

A Webcam Comment is a new AOL Video Portal feature that permits you to post your comments about videos on the site. In the comments area, if there is a video camera icon next to the poster's name, just click on the video camera icon to watch the webcam comment.

Webcam comments are fun to watch, and even more fun to make. Got something to say? Put your words into video and leave a webcam comment.

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Can I Delete My Webcam Comment or Text Comment?

Yes, you can. Having second thoughts about your webcam or text comment? Want to take it down? It's easy. Just sign into AOL Video Portal, then find the page where you left your webcam or text comment. Click the Delete my comment link next to the comment you want to delete. Your comment will disappear like it was never there.

Note: You can only delete comments that you post.

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How Long Can My Webcam Comment Be?

The maximum duration for a webcam comment is 3 minutes.

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I Can't Hear My Webcam Comment. What Might Be the Issue?

There can be a couple of reasons for sound not being recorded in your webcam comment.

Firstly, ensure that your webcam can capture sound. If not, you will need to use a microphone with your webcam.

Secondly, check your sound settings in the webcam Record Video Comment window. Click the Add a Video Comment link. When you see the video capture screen, right click on the screen, then click Settings. You will see a small window with icons across the bottom. Click the Microphone icon and ensure that the Record Volume slider control is not set to extreme left.

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How Do I Get Webcam Comments to Work on My Mac?

If you have a MacBook, MacBook Pro and iMac (or any Mac with built in iSight) and receive the following message: Error: Camera not found then please follow the instructions below:
1. Click the Add a Video Comment link.
2. You will be prompted to allow Camera and Microphone Access. Click Allow.
3. You will get an Error Message: Camera not found.
4. Right click within the Record Video Comment window.
5. Click Settings.

Note: You may have to do this twice.

6. You will see 4 icons across the bottom of the pop-up window. Select the Webcam icon.
7. You will see a drop-down menu, select USB Video Class Video option by clicking it.
8. At this point you may have to close (cancel) the Record Video Comment window and reopen (by clicking Add a Video Comment link).

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Which Are the Camera Phones That Are Supported by AOL Video Portal?

AOL Video Portal has tested a variety of camera phone and carrier combinations. Below are the camera phones that have worked in our tests:

• Palm Treo 650 on AT&T and Sprint PCS
• Motorola Razr on AT&T
• Sony Erickson P910i on AT&T
• Samsung T309 on T-Mobile
• Samsung A900 on Sprint
• Sony Erickson Z525a on AT&T
• Motorola MPx220 on AT&T
• Nokia 6101 on T-Mobile

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