How do I close an AOL account of a family member who has passed away?

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How do I close an AOL account of a family member who has passed away?

We're very sorry for your loss.

In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.

The billing contact's name appears on the credit card used for the AOL account. You can change the payment information online through My Account if you have the deceased master Username, Password and Account Security Question. If you don't know this information, please click the Contact AOL Customer Service link to the right of this page for more information on contacting AOL Customer Support Team.

Note: If you don't own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364.


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Last updated: 03-12-2014
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