Cannot hear video sounds

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Cannot hear video sounds

If you are not able to hear the sounds of the video that you are playing, try the solutions given below to resolve the issue. After trying the first solution, check whether you are able to hear the sounds on your video. If you are still unable to hear video sounds, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the steps given in the online help article How do I determine the version of Windows I have?

Solutions


Check the sound volume and mute settings

If your sounds are muted or the volume is way down, you will not be able to hear any sounds. Click the appropriate link given below depending on the version of Windows installed in your computer for instructions on how to check the sound volume and mute settings.

To check the sound volume and mute settings in Windows 7/Vista

1. On the Windows taskbar, next to the clock, click the Volume icon.

Note: If you cannot find the Volume icon, click the arrow to reveal hidden icons.

2. If the Volume icon displays a red null symbol, click it to disable the Mute Speakers option.

3. Move the slider bar all the way to the top to turn up the sound volume, and then click anywhere on your desktop to close the window.

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To check the sound volume and mute settings in Windows XP/2000/Me/98
1. On the lower right of your computer screen, double-click the Volume icon to open the Volume Control window.

2. On the lower left, under Volume Control, clear the check box next to Mute all. Do the same for all the Mute boxes on the Volume Control window.

3. In all the Volume sections, move all the slider bars all the way to the top to turn up the volume, and then close the Volume window.


Check physical connections

If your speakers are unplugged or turned down, you will not be able to hear any sounds.

1. Ensure that the speakers are plugged into the correct jack on the sound card. Ensure that the speakers are not plugged into the Line In port.
2. Check the volume controls on the speakers to make sure that they are not turned off or set too low.


Check computer sounds in Windows Control Panel

Sometimes, the Windows volume might be set too low or even muted. In that case, the volume settings will have to be adjusted so that you can hear the sound. Click the appropriate link given below for instructions on how to verify Windows sound controls.


Enable AOL sounds

Note: If you are using AOL Desktop v10.1, skip to Uninstall and reinstall the AOL software.

If you can hear sounds in Windows Control Panel but cannot hear sounds while using the AOL software, AOL Sounds may have been turned off. Click the appropriate link given below for instructions on how to enable AOL Sounds.

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Adjust multimedia settings

Verify whether the computer sounds are configured properly in your multimedia settings. Click the appropriate link given below for instructions on how to adjust your multimedia settings.

To check the multimedia settings in Windows XP
1. Click Start, and then click Control Panel.

2. Click the Sounds and Audio Devices icon.

Note: If the Control Panel is set to Classic View, click the Switch to Category View link on the left panel to switch to Category View.

3. Click the Adjust the system volume link.

4. Click the Audio tab.

 

5. Under MIDI music playback, select a device that ends with the term "Synth," and then click Apply.

Note: For Windows 7/Vista, MIDI Music Playback is set to "Synth" by default. This cannot be modified.

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To check the multimedia settings in Windows 2000/Me
1. Click Start, select Settings, and then click Control Panel.

2. Click the Sounds and Multimedia icon.

3. Click the Audio tab. Under MIDI Music Playback, select a device that ends with the term "Synth," and then click Apply.

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To check the multimedia settings on Windows 98
1. Click Start, select Settings, and then click Control Panel.

2. Click the Multimedia icon.

3. Click the MIDI tab. Under Single Instrument, select a device that ends with the term "Synth," and then click Apply.

To check the multimedia settings on Mac OS X
1. Ensure that your computer's volume is turned up.
2. Ensure that you have the Quicktime Musical Instruments extension installed on your computer. It should be in the Extensions folder in your System folder. If you do not have this extension installed, visit http://quicktime.apple.com/ for more information and to download a copy.

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Last updated: 03-27-2014
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