Check the modem using the Windows dialer

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Check the modem using the Windows dialer

Hey there! If you're having problems connecting to the internet, it's important to check if your modem is working properly. The following article will help you check to see if your modem is experiencing problems. 

If your find that your modem doesn't generate any output after attempting the solutions below, please contact the manufacturer of your modem for further assistance.

Before you start

Please print or save a copy of these instructions, as you may have to close this page as while you go through the following suggested solutions.

You will also need to know the version of Microsoft Windows installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have .

Note: Please attempt each of the following solutions in turn. After trying the first solution, check to see if your modem works. If you are still unable to connect, continue using the suggested solutions until the problem is fixed.


How to troubleshoot your modem using Windows Dialer

First off, you should check to see if your modem works properly with Windows Dialer. Instructions on how to check this differ depending on the version of Windows installed on your computer. Please choose your operating system from the links below and follow the corresponding instructions:

How to troubleshoot your modem using Windows Control Panel

If you’re still having connectivity issues, you should check to see if your modem is responding in the Windows Control Panel and if your modem profile used for the AOL software is correct. If the modem does not respond in the Control Panel, you will need to contact the manufacturer of the modem for further assistance. Even if the modem responds in the Control Panel, there could be no output from the modem. 

Instructions on how to check this differ depending on the version of Windows installed on your computer. Please choose your operating system from the links below and follow the corresponding instructions: 


Set up a dial-up connection to check the modem in Windows 7

Note: If you can't set up a dial-up connection to check the modem, skip to Check whether the modem responds in Windows Control Panel.

1. Click Start and then click Internet Explorer.

2. Click the Tools menu and then click Internet Options.

3. Click the Connections tab and then click Setup.

4. In the Connect to the Internet window, under How do you want to connect?, click Dial-up.

5. Type your Dial-up phone number and then click Connect.

Notes:

  • If you hear the ringtone, your modem is working fine.
  • If you receive the message "Error 692," your modem is not functioning properly. In such a case, we recommend you to contact your computer manufacturer, or if your computer is no longer under warranty, a local computer repair shop or technician, for further assistance. Let the computer manufacturer/technician know about the issue.

10. Attempt to sign on to the AOL service.


Set up a dial-up connection to check the modem in Windows Vista

Note: If you are unable to set up a dial-up connection to check the modem, skip to Check whether the modem responds in Windows Control Panel.

1. Click Start and then click Connect To.

Note: If you don't see the Connect To option, click Start, select Programs or All Programs, and then click Internet Explorer. Click the Tools menu and then click Internet Options. Click the Connections tab and then click Setup.

2. In the Connect to a network window, click the Set up a connection or network link.

3. Select Set up a dial-up connection and then click Next.

4. In the Dial-up phone number box, type in a ten-digit phone number. This number can be any valid phone number, such as your cell or landline phone number. In the Connection name box, type in AOL Test and then click Connect.

5. You'll receive the message "The Internet connectivity test was unsuccessful." Click Set up the connection anyway.

6. You'll see the message " The connection to the Internet is ready to use." Click Close.

7. Start Internet Explorer. You'll get a Dial-up connection window. Click Connect.

Note: If you do not get a Dial-up connection window, on the Internet Explorer window, click Tools, and then click Work Offline. Close and then restart Internet Explorer.

8. Please ensure that the phone number entered in the Dial box is correct. If you do not need to dial a ten-digit number to make a local call, please enter the phone number without the area code, and then click Dial.

Notes:

  • If you hear the ringtone, your modem is working fine.
  • If you receive the message "Error 692," your modem is not functioning properly. In such a case, we recommend you contact your computer manufacturer for assistance, or if your computer is no longer under warranty, a local computer repair shop or technician. Let the computer manufacturer or technician know about the issue.

9. Attempt to sign on to the AOL service.


Set up a dial-up connection to check the modem in Windows XP

Note: If you're unable to set up a dial-up connection to check the modem, skip to Check whether the modem responds in Windows Control Panel.

1. Click Start, select Connect To, and then click Show all connections.

Note: If you do not see the Connect To option, click Start, select Programs or All Programs, and then click Internet Explorer. Click the Tools menu, and then click Internet Options. Click the Connections tab, and then click Setup.

2. Click Next.

3. Select the Connect to the Internet option and then click Next.

4. Select the Set up my connection manually option and then click Next.

5. Select the Connect using a dial-up modem option and then click Next.

6. In the ISP Name box, type "AOL test," and then click Next.

7. In the Phone number box, type in a ten-digit phone number. This number can be any valid phone number, such as your cell or landline phone number. Click Next.

8. Select the Anyone's use option and then click Next.

9. Ensure that the Username, Password, and Confirm password boxes are empty. Also, uncheck the boxes next to Use this account name and password when anyone connects to the Internet from this computer and Make this the default Internet connection. Click Next.

10. Check the check box next to Add a shortcut to this connection to my desktop and then click Finish.

11. On the desktop, double-click the Test icon to test the connection.

12. Please ensure that the phone number entered in the Dial box is correct. If you do not need to dial a ten-digit number to make a local call, please enter the phone number without the area code, and then click Dial.

Notes:

  • If you hear the ringtone, your modem is working fine.
  • If you receive the message "Error 692," your modem is not functioning properly. In such a case, we recommend you to contact your computer manufacturer for assistance, or if your computer is no longer under warranty, a local computer repair shop or technician. Let the computer manufacturer or technician know about the issue.

13. Attempt to sign on on to the AOL service.


Set up a dial-up connection to check the modem in Windows 2000

Note: If you are unable to set up a dial-up connection to check the modem, skip to Check whether the modem responds in Windows Control Panel.

1. Click Start, select Programs, select Accessories, select Communications, and then click Network and Dial-Up Connections.

2. Click the Make New Connection icon.

3. Click Next.

4. Select the Dial-up to the Internet option and then click Next.

5. Select the I want to set up my Internet connection manually, or I want to connect through a local area network (LAN) option and then click Next.

6. Select the I connect through a phone line and a modem option and then Next.

7. In the Telephone number box, enter a ten-digit phone number. This can be any phone number, such as your cell or landline phone number. If you do not need to dial a ten-digit number to make a local call, uncheck the Use area code and dialing rules check box. Click Next.

8. Ensure that the Username and Password boxes are empty and then click Next.

9. Click Yes.

10. Click Yes again.

11. In the Connection name box, type "AOL test," and then click Next.

12. Under Do you want to set up an Internet mail account now?, select the No option and then click Next.

13. Check the To connect to the Internet immediately, select this box and then click Finish option, and then click Finish.

14. On the Network and Dial-up Connections window, double-click the AOL test icon.

15. Ensure that the User name and Password boxes are empty and the Save Password check box is unchecked and then click Dial.

Notes:

  • If you hear the ringtone, your modem is working fine.
  • If you receive the message "Error 692," your modem is not functioning properly. In such a case, we recommend you to contact your computer manufacturer for further assistance, or if your computer is no longer under warranty, a local computer repair shop or technician. Let the computer manufacturer or technician know about the issue.

16. Attempt to sign on to the AOL service.


Set up a dial-up connection to check the modem in Windows Me/98

Note: If you are unable to set up a dial-up connection to check the modem, skip to Check whether the modem responds in Windows Control Panel.

1. Click Start, select Programs, select Accessories, select Communications and then click Dial-Up Networking.

Note: If Dial-Up Networking is not listed, skip to Check whether the modem responds in Windows Control Panel.

2. Double-click the Make a New Connection icon.

3. In the Type a name for the computer you are dialing box, type in "AOL Test." From the Select a device drop-down menu, select the appropriate modem and then click Next.

4. In the Telephone number box, type in a ten-digit phone number. This can be any phone number, such as your cell or landline phone number. Click Next.

5. Click Finish.

6. In the Dial-Up Networking window, double-click the AOL Test icon.

7. Please ensure that the phone number entered in the Phone number box is correct and then click Connect.

Note: If you do not need to dial a ten-digit number to make a local call, please enter the phone number without the area code, and then click Connect.

  • If you hear the ringtone, your modem is working fine.
  • If you receive the message "Error 630," your modem is not functioning properly. In such a case, we recommend you to contact your computer manufacturer for assistance, or if your computer is no longer under warranty, a local computer repair shop or technician. Let the computer manufacturer or technician know about the issue.

8. Attempt to sign on to the AOL service.


Check if your modem responds in Windows Control Panel, using Windows 7/Vista/XP/2000

1. Click Start and then click Control Panel.

Note: If you are using Windows 2000, click Start, select Settings, and then click Control Panel.

2. Double-click the Phone and Modem Options icon.

Notes:

  • If you are using Windows 7/Vista, click the Hardware and Sound icon, and then double-click the Phone and Modem Options icon.
  • If you are using Windows XP and Control Panel is set to Classic View, click the Printers and Other Hardware icon, and then double-click the Phone and Modem Options icon.

3. Click the Modems tab.

4. Select your modem and then click Properties.

5. Click the Diagnostics tab.

6. Click Query Modem.

7. Determine whether a response is listed under Response.

  • If the modem is responding, the Response section will contain information about the modem.
  • If the modem is not responding, the Response section will be blank. In such a case, you will need to contact the manufacturer of the modem for further assistance.

Note: If you are using Windows 7/Vista, click OK.


Check if your modem responds in Windows Control Panel, using Windows Me/98

1. Click Start, select Settings, and then click Control Panel.

2. Click the Modems tab.

3. Click the Diagnostics tab.

4. Select your modem and then click More Info. The computer will communicate with the modem.

5. Determine whether a response is listed under Response.

  • If the modem is responding, the Response section will contain information about the modem.
  • If the modem is not responding, the Response section will be blank. You will need to contact the manufacturer of the modem for further assistance.




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Last updated: 06-19-2014
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