Is the AOL software installed on my computer?

You can verify whether the AOL software is installed on your computer by looking for an AOL icon on your desktop, on the Windows taskbar next to the clock, on the Programs menu, on the Add/Remove Programs list, or in the Program Files folder. If the AOL software is installed on your computer, you'll find the AOL icon listed in one or all of the above-mentioned areas.

How to

• Search for AOL on the Windows taskbar
• Search for AOL on the desktop
• Search for AOL in Programs menu
• Search for AOL in Program Files
• Search for AOL in the Add/Remove Programs list

Search for AOL on the Windows taskbar

A few icons are displayed next to the clock on the Windows taskbar. Sometimes, some of these icons are hidden. In such cases, click the Show hidden icons arrow next to the clock to reveal the hidden icons. Hover your mouse over each of the icons for a second or two, and the name of the program that the icon represents will be displayed. If the AOL icon is displayed, your computer has the AOL software installed on it. If the AOL icon is not displayed, continue to the next instruction to check whether the AOL software is installed on your computer.

Search for AOL on the desktop

Check whether you have the AOL icon on your desktop. If you see the AOL icon on your desktop, your computer has the AOL software installed on it. If the AOL icon is not displayed on the desktop, continue to the next instruction to check whether the AOL software is installed on your computer.

Search for AOL in the Programs menu

Click Start, and then select All Programs or Programs. Review the Programs list for either the AOL folder or the Online Services folder. If you find the Online Services folder, search for the AOL software within this folder. If AOL is listed on the Programs menu, your computer has the AOL software installed on it. If AOL is not listed, continue to the next instruction to check whether the AOL software is installed on your computer.

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Search for AOL in Program Files

1. Click Start, and then click Computer or My Computer.

2. Double-click the Local Disk (C:) drive.

3. Double-click the Program Files folder.

4. Double-click the AOL or AOL #.# folder (where #.# denotes a number that represent the version of the AOL software installed on your computer, for example, AOL 9.6, AOL 9.5).

Note: If you do not have the AOL or AOL #.# folder, then the AOL software is not installed on your computer. Please refer to our online help article Install the AOL software for instructions on how to install the AOL software on your computer. Alternatively, if you have access to the Internet, go to http://daol.aol.com/software to download the AOL software.

5. Check whether you have the AOL icon.

Note: If you do not have the AOL icon, then the AOL software is not installed on your computer. Please refer to our online help article Install the AOL software for instructions on how to install the AOL software. Alternatively, if you have access to the Internet, go to http://daol.aol.com/software to download the AOL software.

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Search for AOL in the Add/Remove Programs list

• Windows 7/Vista
• Windows XP/2000/Me/98

To search the Add/Remove Programs list on Windows 7/Vista

1. Click Start, and then click Control Panel.

2. Click the Programs icon.

• If you are using Windows 7 and you have Large icons or Small icons displayed next to View by, skip this step.

  

• If you are using Windows Vista and the Control Panel is set to Classic, skip this step.

  

3. Double-click the Programs and Features icon.

4. Click AOL Uninstaller (Choose which Products to Remove), and then click Uninstall/Change.

5. Click Yes or Continue if prompted by the User Account Control window.

6. Click Yes.

Note: If you are not prompted with the AOL Uninstaller window, click the Search for Older Versions of AOL link.

7. In the Select Applications to Uninstall window, check whether AOL is listed. If AOL is not listed, please refer to our online help article Install the AOL software for instructions on how to install the AOL software. Alternatively, if you have access to the Internet, go to http://daol.aol.com/software to download the AOL software.

8. Close all open windows.

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To search the Add/Remove Programs list on Windows XP/2000/98/Me

1. Open Windows Control Panel.

• If you are using Windows XP, click Start, and then click Control Panel.

  

• If you are using Windows 2000/98/Me, click Start, select Settings, and then click Control Panel.

  

2. Double-click the Add or Remove Programs icon.

3. From the list, click AOL Uninstaller (Choose which Products to Remove) to highlight it, and then click Change/Remove or Add/Remove.

4. Click Yes.

5. In the Select Applications to Uninstall window, check whether AOL is listed. If AOL is not listed, please refer to our online help article Install the AOL software for instructions on how to install the AOL software. Alternatively, if you have access to the Internet, go to http://daol.aol.com/software to download the AOL software.

6. Close all open windows.

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