Message: The service is temporarily unavailable. Please try your request again

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Message: The service is temporarily unavailable. Please try your request again

If you receive the message The service you are trying to reach is temporarily unavailable. Please try your request again while browsing the internet using the AOL Desktop Software, try the solutions listed below to resolve the issue. After trying the first solution, check whether you still get the message. If you problem persists, try the suggested solutions until the problem is fixed.

Information you need

You will need to know the version of the Microsoft Windows operating system and browser version installed on your computer. You will also need to know the version of AOL Connectivity Service (ACS) that your AOL Desktop Software (AOL 9.0 or higher) uses to connect to the internet. You can find this information by following the instructions given in the help articles mentioned below:

Note: If you are using AOL 9.0 VR or higher versions of the AOL Desktop Software, you have ACS 4 installed on your computer.

Solutions


Rebuild AOL Adapter

AOL Adapter connects the AOL Desktop Software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the web. You can fix the damage by rebuilding AOL Adapter.

Please click the link corresponding to the version of ACS installed on your computer for instructions on how to rebuild AOL Adapter.


Clear cache, cookies, history and footprints

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue that you are currently experiencing. Your history list can also be a similar concern. The longer the period of time you have specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.

To know how to clear your cookies, cache, history and footprints, visit our help article Clear cookies, cache, history and footprints.


Reset web settings

If you have installed multiple web browsers some of your browser settings may have changed; however, you can reset your browser to its default settings. The homepage, search pages, and default browser will be reset without changing the settings of the other browsers on your computer. Please refer to our help article Reset web settings to learn how.


Clear AOL cache, cookies and history

When you browse the web from within the AOL Desktop Software, information about the sites that you visit is stored on your computer in order to improve your browsing experience. Erasing this information can help fix this issue. To know how to clear cache, cookies, and history within the AOL Desktop Software, read the help article that corresponds to the version of the AOL Desktop Software that you are using.


Activate tunneling using AOL Keyword: Browser Fix

You may receive this message if tunneling is not activated on your AOL Desktop Software. Tunneling allows your AOL Desktop Software to work better with your local ISP network. To learn how to activate tunneling, refer to our help article Activate tunneling with AOL Keyword: Browser Fix.


Disable firewall

The firewall installed on your computer may cause the issue that you are currently experiencing. Disable the firewall and check whether you still receive the message. If you don't receive the message, contact your software vendor to configure your firewall. If you still receive the message, the issue is not related to your firewall. Restart your computer to turn on the firewall.

To know how to disable your firewall, refer to the help article that corresponds to the firewall you are using.


Power cycle the networking devices

Power cycle refers to the process of resetting the networking devices. This helps your computer recover from a slow response or an unresponsive state such as a crash or hang situation. Please read our help article Power cycle your computer, modem and/or router for information on how to power cycle the networking devices.


Reset browser security setting to default

This issue may occur if the security setting of your browser is set to high. Restoring the browser security setting to default will help resolve the issue. To know how to do so, please read our help article Reset browser security setting.


Enable the browser to accept cookies

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, disabling the cookies on your browser may cause the issue that you are currently experiencing. Therefore, you may want to enable the cookies if they are disabled. To learn how check out our help article Enable cookies on your browser.


Run WebUtil

WebUtil restores the system settings to resolve connection and browsing problems.

Please click the link corresponding to the version of ACS installed on your computer for instructions on how to run WebUtil.


Uninstall and reinstall the AOL Desktop Software

If the issue persists, we recommend that you uninstall and reinstall the AOL Desktop Software. Uninstalling the AOL Desktop Software removes all damaged and non-repairable files, and reinstalling the software installs new, error-free files.

Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL Desktop Software.


Run a virus scan

Virus or spyware may download onto your computer when you download certain software, open attachments received through emails, or visit certain websites. It is usually downloaded onto your computer without your knowledge. Virus or spyware may cause the problem that you are currently experiencing. Please read our help article Scan your computer using McAfee Internet Security Suite - Special edition from AOL to know how to scan your computer for virus and spyware.


Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may conflict with the AOL Desktop Software and cause the issue you are experiencing. Not all startup programs are essential for the proper functioning of a computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.

If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions on how to close all programs.


Disable third-party browser extensions

The third-party browser extensions installed on your browser may cause the issue that you are currently experiencing. Disabling these extensions can resolve the problem.

Select the appropriate version of Windows installed on your computer from the list given below to learn how to disable third-party browser extensions.


Run the Windows Update utility

Microsoft often releases patches (small bits of code) that fix security holes and help protect your computer. By running the Windows Update utility and installing these security patches, you can help protect your computer. Refer to our help article Run the Windows Update utility for instructions to run this utility.


Configure remote access settings

The Windows operating system contains remote access service files that the AOL Desktop Software requires to connect you to the internet. If these files are not configured properly, they can cause the issue that you are currently experiencing.

Please read our help article Configure remote access settings to help resolve this issue.


Disable proxy server

Disabling the proxy server can help resolve the issue. Refer to our help article Disable proxy server to know how to do disable the proxy server.



About this article:
Last updated: 08-11-2011
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