How do I identify legitimate billing communications from AOL?

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How do I identify legitimate billing communications from AOL?

When AOL needs to contact you, we'll use AOL Certified Mail so you'll know it's legitimate AOL communication. We strive as hard as possible to prevent you from becoming a victim to fraud or phishing attempts.

Identifying AOL Certified Mail

If you sign in to AOL Mail using a web browser:

Look for the green ribbon in your message list.

If you open AOL Certified Mail, you'll also see the Certified Mail banner above the Subject and details.

If you use the AOL Desktop Software to sign in to your mail:

Look for the following:

  • A blue envelope in your inbox
  • An Official AOL Mail seal on the border of the email

To learn more about our AOL Certified Mail, please see AOL Certified Mail.

Note: Fraudulent billing pop-ups usually ask for confidential billing information such as your driver's license number, credit card number, debit PIN number or Social Security Number — information we don't normally require for a change of payment method.

Keeping yourself safe

If you receive any account-related communication from AOL via email or pop-up, ask yourself:

  • Is the email an AOL Certified Mail (does it have the above two traits)?
  • Does the "From" email address end in,, or
  • Does the pop-up have an AOL contact phone number?
  • Does the email message include your Username and AOL account number?

If you think you received a communication that can't be trusted:

  • Don't give away any personal information.
  • Always compare the link in the email to the URL you are actually directed to.
  • Sign on to the official website instead of linking to it from an unsolicited email.
  • Don't fill out any forms that ask for personal information.
  • Let us know about fraudulent mail. Please! Forward it to

Get better at identifying fraud by visiting our AOL Mail Security site at

Related Articles:

Protect access to my account
Fraudulent billing pop-up
How do I view my billing statement online?

About this article:
Last updated: 06-19-2014
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