Message: Revocation information certificate for this site not available - while trying to access secure website

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Message: Revocation information certificate for this site not available - while trying to access secure website

Sometimes, when you visit secure websites, you may receive the message "Revocation information for the security certificate for this site is not available. Do you want to proceed?" You may need to adjust some of your settings to get rid of this pesky message. Try the first solution listed below. If the issue persists, move on to the next suggested solutions until the problem is fixed. But first, you’ll need to know what version of Windows you have. 

Reset the system clock

Make sure your computer’s clock is accurate according to the date, time and time zone so that you won’t receive the error message. For help changing your clock settings see our online help article Ensure that the date, time and time zone on your computer are set correctly.

Disable the option to check for server certificate revocation on Internet Explorer

To disable server certificate revocation:
1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.

3. Click the Advanced tab.

4. Scroll down to the Security section, and then uncheck the Check for server certificate revocation check box.

5. Click Apply, and then click OK.

6. Close the Internet Explorer window.

Manually configure your proxy server settings

To manually configure the settings of your proxy server:
1. Open Internet Explorer.
2. On the Tools menu and then click Internet Options
3. Click the Connections tab.
4. Click the appropriate connection, and then click Settings.
5. Under Automatic configuration, uncheck the Automatically detect settings check box.
6. Under Proxy server, select the Use a proxy server for this connection check box.
7. Type the address and port number of the proxy server that you want to use in the Address and Port boxes.
8. If don't want to use the proxy server for local (intranet) addresses, select the Bypass proxy server for local addresses check box.
9. Click OK, and then click OK again.

Contact the website administrator

If the above solutions fail to fix your problem, there might be an issue with the website. Please ask the website's administrator to check the security certificate.



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Last updated: 08-11-2011
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