Sign on to the AOL software as a current member

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Sign on to the AOL software as a current member

If you already have an AOL screen name, while installing or upgrading the AOL software, you will not be asked to update your name, address, and telephone number. If the New Member Information window appears requesting you for your name, address and telephone number, updating the information will lead you to the creation of a new AOL account.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Click the link corresponding to the version of Windows you have on your computer, for instructions below to ensure that you sign on with your existing account.

To sign on to the AOL software as a current member on Windows 7/Vista
1. Right-click the Windows taskbar, and then click Start Task Manager or Task Manager.

2. Click the Applications tab.

3. Right-click the application that mentions AOL (Example: AOL 9.6 - Connected, Not Signed-On), and then click Go To Process. The Processes tab automatically appears highlighting the process that runs the AOL software.

4. Click End Process.

Note: Do not click within the box that lists the processes in the Processes tab as this may result is another process being selected. If you accidentally click within the Processes box, repeat Steps 2 to 4 to end the correct process.

5. If prompted, click End process.

6. The Restarting AOL window appears, click Restart.

7. Click X on the upper right of the Windows Task Manager window to close it.

8. On the AOL Sign On screen, click Sign On.

9. Select the You already have an AOL Screen Name and Password option. Type your screen name and password in the respective boxes, and then click Next click here, to sign on to the AOL service.

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To sign on to the AOL software as a current member on Windows XP/2000
1. Right-click on the Windows taskbar, and then click Task Manager.

2. Click the Applications tab.

3. Right-click the application that mentions AOL (Example: AOL 9.6 - Connected, Not Signed-On), and then click Go To Process. The Processes tab automatically appears highlighting the process that runs the AOL software.

4. Click End Process.

Note: Do not click within the box that lists the processes in the Processes tab as this may result is another process being selected. If you accidentally click within the Processes box, repeat Steps 2 to 4 to end the correct process.

5. If prompted, click Yes.

6. The Restarting AOL window appears, click Restart.

7. Click X on the upper right of the Windows Task Manager window to close it.

8. On the AOL Sign On screen, click Sign On.

9. Select the You already have an AOL Screen Name and Password option. Type your screen name and password in the respective boxes, and then click Next click here, to sign on to the AOL service.

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To sign on to the AOL software as a current member on Windows Me/98
1. Hold down the Ctrl and Alt keys on your keyboard, and then tap the Delete key once. The Close Program window opens.

2. Select the program that has AOL or America Online in its name (Example: AOL 9.0 VR), and then click End Task. The Close Program window closes every time you click End Task.

3. If prompted, click End Task.

4. The Restarting AOL window appears, click Restart.

5. On the AOL Sign On screen, click Sign On.

6. Select the You already have an AOL Screen Name and Password option. Type your screen name and password in the respective boxes, and then click Next click here, to sign on to the AOL service.

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Last updated: 08-11-2011
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