Error 418 unused or error 500 unused while installing McAfee Internet Security Suite - Special edition from AOL

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Error 418 unused or error 500 unused while installing McAfee Internet Security Suite - Special edition from AOL

If you have received the message “Error 418 unused or error 500 unused” while installing McAfee Internet Security Suite - Special edition from AOL, most likely you merely need to refresh your web browser.

To resolve this issue, try the following solutions, preferably in the given order.

First, you'll need to know which browser version is installed on your computer. You can find this information by following the instructions in our help article How do I determine my browser version?


Refresh your browser

When you see the error message, “Error 418 unused or error 500 unused while installing McAfee Internet Security Suite – Special edition from AOL” you may simply need to refresh your browser. Press F5 to refresh the page. This step will direct you back to the McAfee download page.


Clear cookies, cache, history and footprints

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can jam your computer’s disk space. Similarly, your history list can also be a concern. The longer you save pages to your history list, the more disk space your computer uses. You can free disk space by clearing this list. Depending on the number of files in your cache and history, it may take a few minutes. To learn how to clear your cookies, cache and history, please visit our help article Clear cookies, cache, history and footprints.


Download McAfee using a new browser window

1. Close all open browser windows.

2. Open a new browser window.

3. Install McAfee Internet Security Suite - Special edition from AOL.


Download McAfee using a different browser

1. Close all open browser windows.

2. Open a browser other than the one you are currently using.

Note: If you do not have an alternate browser, refer to our help article Download browsers to download a new browser.

3. Install McAfee Internet Security Suite - Special edition from AOL.


Download the McAfee software from the McAfee website

1. Download the McAfee software.

2. In the Log In to McAfee section, type your AOL email address and McAfee password, and then click Log In.

Note: If you’ve forgotten your McAfee password, click the Forgot Your Password link, follow the directions, and then return to this screen.

3. Click Download and follow the on-screen instructions to complete the installation.



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Last updated: 04-23-2012
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