AOL Parental Controls FAQs

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AOL Parental Controls FAQs

The AOL service offers information along with many educational features. However, not everything on AOL, or the rest of the Internet, is suitable for children. If your child uses the AOL software, we suggest that you use AOL Parental Controls to monitor your child's online activities and ensure that he/she has an enriching online experience that is safe and fun filled. You can determine the people your child can interact with and the sites your child can view, depending on your comfort level and your child's maturity level.

Only the Master and Designated Master Username on an account are permitted to adjust the Parental Controls settings. The master Username is the first Username that you created on the account. Designated Usernames are those that you designated as master Usernames. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/ to customize an age-appropriate Internet experience for your child. To learn more about General Usernames, refer to our help article: What is a General Acount Type?

Note: Before creating a Kid Only (12 & under) account, an adult with a Free AOL email address or a non-AOL email address must verify that he or she is 18 years of age or older through our age verification process.

FAQs

What is AOL Parental Controls?

AOL Parental Controls helps you monitor your child's activities on AOL email, AIM, AOL chat, and the Web; control spam; track and control what your child downloads from the Internet; and decide how long your child can be online.

How do I customize Parental Controls?

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the desired Username.

3. Next to Edit, click the appropriate link to set the desired controls for Web Browsing, emails, IMs, Chat, Time Limits, and Activity Reports.

4. Click Save, and then click OK to update the changes.

Note: When a Designated Master Username is demoted to General, sites such as Lifestore and LifeLock will prompt these users to provide a new payment method to make any purchases. Any existing subscriptions owned by a Username being demoted will continue to be billed to the method of payment already on file.

How do I customize my Web Browsing controls?

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the desired Username.

3. On the Settings for [Username] page, next to Edit, click the Web Browsing link.

4. Click the Allow your child to access drop-down menu to open it, and then select the desired option from the list.

Note: If you want to customize the list of websites that your child can visit, click the appropriate link below the Customize AOL's list of web sites your child is allowed to visit section.

How do I set my child's instant message, email, and chat controls?

You can customize your child's Username settings so that they are allowed to IM, email, or chat only with specific Usernames. This way you can ensure that your child has a safe online experience.

To set up IM controls:

1. Go to AOL Keyword Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the desired Username.

3. On the Settings for [Username] page, next to Edit, click the IMs link.

4. Under Instant Message Controls, select an appropriate option from the Allow your child to IM with drop-down menu.

5. Click Save, and then click OK.

To set up AOL email controls:

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the desired Username.

3. On the Settings for [Username] page, next to Edit, click the emails link.

4. Under email Controls, click the Edit email Settings button, make the desired changes, and then click Save.

5. Click OK.

To set up AOL chat controls

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the desired Username.

3. On the Settings for [Username] page, next to Edit, click the Chat link.

4. Under Chat Room Controls, select the desired settings, and then click Save.

5. Click OK.

How do I set download controls?

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the Username whose settings you wish to modify.
3. Next to Edit, click the Downloads & Premium Services link.

4. In the Downloads & Premium Services section, below Do not allow your child to access, select the appropriate check box.

5. Click Save, and then click OK.

How do I set Parental Controls to allow uploading of all pictures?

Parental Controls can restrict the ability of a Username to upload pictures. You can temporarily adjust your settings if this becomes inconvenient while trying to upload pictures.

To set Parental Controls to allow uploading of all pictures

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the Username whose settings you wish to modify.

3. On the Settings for [Username] page, select the General (18 and older) option.

4. Click Save, and then click OK.

5. Ensure that you reset your child's age category once he or she has completed uploading the picture.

Who has access to the Parental Controls settings?

Only the master Username or an adult Username is empowered to set or change any Parental Controls settings. Keep your password a secret because anyone signing on to AOL with your master Username or adult Username and password can set access levels for the other Usernames on your account.

Once you are finished with setting up AOL Parental Controls, you will need to sign off and exit from the AOL software. Close all browsers before you allow your child to sign on again.

How do I maintain age-appropriate Parental Controls settings?

As your children mature and you become more comfortable with their online decision making, you will want to periodically review the settings to check whether the levels of access are still appropriate for them. It is easy to review or edit the settings by going to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/ using your master or adult Username.

To update/change the Parental Controls settings

1. Sign on to the AOL software using your master Username, and then go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, click the Username that you wish to update.

3. Choose an appropriate Protection level for your child's Username from the given options.

4. Next to Edit, click the appropriate link to set the desired controls for Web browsing, emails, IMs, and Chat.

5. Click Save, and then click OK to update the changes.

What is the Parental Controls IM Safety List for children?

IM Safety List is designed to provide a safe online experience for your child. IM Safety List enables you, as a parent, to manage your child's activities on AOL Instant Messenger. As the owner of an adult Username, you can use the IM Safety List to block instant messages sent to your child from people you don't know. Only those people who are on the IM Safety List, which is created and maintained by you, will be able to IM your child. IM Safety List only restricts IMs on the AIM or AOL service. If you have the AOL Parental Controls software downloaded onto your computer, you can provide your child access to specific instant messaging programs.

To set up the IM Safety List

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. In the User Name section, select the Username for which you would like to create an IM Safety List.

3. On the Settings for [Username] page, scroll down to the Instant Message Controls section.

4. Click the Allow your child to IM with drop-down menu to open it, and then select the appropriate option from the list.

Notes:

  • If you select All users, your child will be able to IM everyone.
  • If you select Only users I list, your child will be able to IM only the listed users.
  • If you select No one, your child will not be able to IM anyone.

5. Below Block IMs that contain, select the check box next to Files, Images, Voice, & Video.

6. Click Save, and then click OK.

Can I edit the JSYK and AOL Kids Parental Controls settings?

Yes, you can. You can customize or edit your child's Parental Controls settings by accessing AOL Keyword: Parental Controls or by going to http://parentalcontrols.aol.com/ from your master or adult Username. You can also access this area when you first set up your child's Username. Please note that AOL Kids automatically incorporates AOL's award-winning Parental Controls software. The default Parental Controls setting for AOL Kids is designed for kids 12 and under.

How is my child's privacy protected?

AOL believes in providing your child a safe and rewarding online experience. AOL's Parental Controls is an easy-to-use software program that protects and safeguards your child's privacy. Using Parental Controls, you can customize your child's online experience by setting up controls on what they can do online. For additional information, please visit AOL Keyword: Kid's Privacy.

Note: This keyword can be accessed only within the AOL software. However, the Keyword feature is not available in AOL Desktop v10.1.

Why can my child continue an IM session after Parental Controls has been activated?

Services like Windows Live Messenger maintain the users authentication or login session even after Parental Controls is enabled. Therefore, in order to activate Parental Controls on your child's Username after Parental Controls is enabled, ensure that your child signs out of Windows Live Messenger and then signs back on.

Why can my child use the Internet without restrictions after Parental Controls has been activated?

Please check whether the Avast! Antivirus software is installed on the computer. This software can potentially disable the Web Filtering functionality of Parental Controls. AOL Parental Controls is not compatible with the Avast! software.

Important: AOL Parental Controls settings are enforced only when using the AOL software. For these controls to be enforced, users must sign on with an AOL Username and password before accessing the internet through the AOL Software. If you have not already installed the AOL software, please visit Discover AOL to do so.

Will Parental Controls block access to online games?

AOL Parental Controls does not control online games. Many games have content ratings from the Entertainment Software Ratings Board (ESRB). These ratings will help you decide the games appropriate for your child's age and maturity level.

To learn more about ESRB, visit http://www.esrb.org/.

Why can't I sign on to AIM with my AOL Username?

You will not be able to use your AOL Username to sign on to the AIM service if one or more of the following Parental Controls is set for the Username:

  • Instant messages are blocked.
  • Chats are blocked.
  • Age category is set to Kids Only.

How can I access help for AOL Parental Controls?

1. Go to AOL Keyword: Parental Controls or http://parentalcontrols.aol.com/.

2. At the bottom of the page, click the Help Link.

How do I submit feedback on Parental Controls?

You can help us improve AOL Parental Controls by providing us with your comments and suggestions about the software.

To submit your feedback on the AOL Parental Controls software

1. Go to http://parentalcontrols.aol.com/ and sign on with your Username and password.

2. In the Tell Us What You Think box, type your comments. Next to Were you successful in doing what you came to do, select the appropriate option. In the Please enter your email address box, enter your email address, and then click Submit.

What is the difference between the AOL service and the Internet service?

The internet is a global system of interconnected computer networks that use the standardized Internet Protocol TCP/IP. The internet is a combination of numerous commercial, academic, domestic, and government networks. It carries a lot of information resources and services such as electronic mail, online chat, and documents of the World Wide Web (WWW).

AOL is an online service that provides access to the internet. It brings you the various features, such as email and chat, offered on the World Wide Web on a single platform. You can access all these features using a Username and password. For more information on the exclusive features offered to AOL users, visit AOL Keyword: Discover AOL today. This keyword can be accessed only within the AOL software. However, the Keyword feature is not available in AOL Desktop v10.1.

What are the rules and regulations of AOL Inc.?

The foundation of our relationship with our members is the Terms of Service of AOL Inc, frequently referred to as TOS. The Member Agreement, Community Guidelines, and Privacy Policy collectively comprise the Terms of Service, which apply to all AOL members and users. The TOS outlines our commitments to you and your rights and responsibilities as an AOL member. All AOL members should review the Terms of Service. Following is a brief summary of the three elements of TOS:

Note: You need to be signed on to the AOL software to be able to access the following AOL Keywords.

  • The Member Agreement (AOL Keyword: Member Agreement) contains the basic legal terms of an AOL membership.
  • The Community Guidelines (AOL Keyword: Community Guidelines) is the core code of conduct for the AOL community.
  • The Privacy Policy (AOL Keyword: Privacy Policy) explains our practices for collecting and handling your personal information as well as the choices you have about its use.

For additional information, please visit AOL Keyword: TOS. You need to be signed on to the AOL software to access this keyword.


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Last updated: 01-10-2014
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