About AOL and AIM password

Text Size


About AOL and AIM password

Your AOL password should be like a fingerprint – uniquely yours. It protects your AOL account from unauthorized access and is your secret identity for signing on to the AOL software or any AOL service, such as AOL Mail. 

We recommend you create a password that is at least six characters long and includes a combination of numbers and letters. You should also avoid using obvious words, such as your first or last name or the word “password.” Check out the help article Tips to create a secure password for more helpful hints.

IMPORTANT: We now offer a feature called Automatic Password Recovery. This feature is available once we’ve determined you’re attempting to sign in from a trusted computer. When you enable Automatic Password Recovery, you’ll be able to reset or recover your password without having to verify your identity by answering an Account Security Question (ASQ).

Lost or forgotten password

If you don’t remember the password for your Username, you can reset it by going to AOL Password Reset and clicking Forgot Password. For further details and instructions, refer to I forgot my AOL password. How do I reset it?

Your password and AIM

You can use your AOL Username and password to sign on to the AIM service. You can also change the password for your AOL Username while you are signed on to AIM; however, if you do, you’ll need to use the new password to sign in to the AOL service as well.

Contacting AOL

AOL employees will never ask you for your password. To get a new password, AOL members on qualified plans can Contact AOL to get in touch with a AOL Customer Support Team Consultant.

Hearing impaired members can use the AOL TTY service available at 1-800-759-3323 from 8 AM until 10 PM ET, Monday through Friday. You must have a TTY device to use this service.



 

Related Articles:


How do I change my password?
Modify AOL Username
Document has been deleted

About this article:
Last updated: 03-12-2014
© 2013 AOL Inc.