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Password

You can learn how to change, reset and keep your passwords safe with the information provided in this article. Click a heading below to expand your question.

Password Help

About AOL and AIM password

Your AOL password should be like a fingerprint – uniquely yours. It protects your AOL account from unauthorized access and is your secret identity for signing on to the AOL software or any AOL service, such as AOL Mail.

We recommend you create a password that is at least six characters long and includes a combination of numbers and letters. You should also avoid using obvious words, such as your first or last name or the word “password.”

IMPORTANT: We now offer a feature called Automatic Password Recovery. This feature is available once we’ve determined you’re attempting to sign in from a trusted computer. When you enable Automatic Password Recovery, you’ll be able to reset or recover your password without having to verify your identity by answering an Account Security Question (ASQ).

Lost or forgotten password

If you don’t remember the password for your Username, you can reset it by going to AOL Password Reset and clicking Forgot Password.

Your password and AIM

You can use your AOL Username and password to sign on to the AIM service. You can also change the password for your AOL Username while you are signed on to AIM; however, if you do, you’ll need to use the new password to sign in to the AOL service as well.

Contacting AOL

AOL employees will never ask you for your password. To get a new password, AOL members on qualified plans can Contact AOL to get in touch with a AOL Customer Support Team Consultant.

Hearing impaired members can use the AOL TTY service available at 1-800-759-3323 from 8 AM until 10 PM ET, Monday through Friday. You must have a TTY device to use this service.

Keep your account safe

Password protection tips

Your AOL password is the first line of defense for your Username and account, so you should always keep it confidential. AOL employees will never ask you for your password. If an emergency occurs and you have to give out your password, make sure you change it to something totally new as soon as possible.

Anyone who knows your Username and password can go online and access your AOL Mail account. If you don't remember your password or want to change it, you can create a new password at any time. Only authorized users can change passwords, though. There is no limit on the number of times you can change your password. If you stored your password in the AOL software, remember to update it once you change your password.

You can also use your AOL Username and password to sign on to AIM. Here, you can change the password for your AOL Username while signed on to the AIM service; but if you do so, you'll need to use the new password the next time you sign on to AOL.

Simple rules for protecting your password:

Your AOL password is the key that unlocks your account. If your password can be easily guessed, your AOL account isn’t secure. To protect your account, make sure your AOL password incorporates these easy rules:

1. Your password must be six to 16 characters long.

2. Create a more secure password by using a combination of upper- and lowercase letters, numbers and special characters (e.g., @ and &).

3. Don’t use common or easily guessed words as your password (e.g., your first name, last name or Username, or the word “password”).

4. Never reveal your password to anyone. AOL employees will never ask you for your password.

5. If you have several Usernames on the same AOL account, use a different password for each one.

6. Change your password regularly. You can easily change it online at password.aol.com.

Tips to protect your AOL account

Never download email attachments or click hyperlinks in emails received from unknown senders. These files or links may contain viruses like the Trojan horse programs that can reveal your password to others without your knowledge.

Install well-known virus, spyware and phishing protection software. Keep them up-to-date, and scan your computer regularly for unwanted programs. Go to AOL Internet Security Central to learn more about how to secure your account and access trustworthy antivirus software.

Consequences of revealing your password

Online scam artists succeed in tricking even the most seasoned cyber-veterans. In case you fall for a scam and give out your password, immediately change your password for your Username. You should also immediately change the passwords for all other Usernames on your account.

Using the same password for multiple social media sites

If you're a social networking butterfly and you use Facebook, Twitter, MySpace, Foursquare and other sites to stay updated on the status of the world, you may have chosen to use the same password for all of your social media accounts. After all, who can remember so many different passwords?

Unfortunately, by using an identical password you've also made it easier for hackers to access your personal information, because once they've figured out your singular password they can access all of your accounts.

The obvious and best way to avoid this security breach is to use a different password for every account. The thought of having to recall so many passwords and variations may be overwhelming, but it's for your safety. Otherwise, a hacker could use your social media password to possibly acquire your phone number or home address, obtain your credit card information or even impersonate you, putting your friends and family at risk (e.g., if someone pretending to be you emailed your mom for her debit PIN via Facebook message, she might actually give it).

So don't be so predictable -- change it up! Variation is key: Make sure to create passwords with combinations of capital letters, numbers and symbols (if possible).

Top 10 ways to protect your online privacy

As you read email, check your stock portfolio, post a status update on Facebook and consult weather sites to keep an eye on that storm headed your way, you leave invisible tracks on the internet. How can you protect your personal information from being misused? The simple answer: be smart! Here are some tips for you to safeguard your online privacy.

Learn how to read online privacy policies

Almost every website -- from Amazon to YouTube -- silently records what you are doing. Websites can collect information without your knowledge, such as what kind of hardware and software you are using or your IP address. Some websites plant "cookies" on your computer to identify your machine and keep track of your activity. That said, those same websites have privacy policies that describe the kind of information that is collected, stored and used, as well as with whom it is shared. But just because a site has a privacy policy doesn't mean it's protecting your privacy. Often buried in the fine print are broad statements about how your information could be disclosed to third parties.

Opt out and use any other privacy options offered

Pay attention to the privacy options websites offer, including the ability to opt out of the lists that share your information. While some companies make it easy by asking your permission to opt in before sharing any information they collect, too many do just the opposite and then make it difficult to opt out.

Get a separate account for your personal email

Keep your work and personal email separate. Why? Your boss has the legal right to read your work email correspondence, as well as any personal information you may have stored on your personal work computer.

Teach your children not to give out personal information online without your permission

While federal law prohibits companies from collecting personal information from children under 13, there are some websites that violate or skirt the law. Take the time to impress upon your children how important it is they ask your permission before they give out their name, address or other information about themselves or their family. Make sure your teenagers who use social networking websites have privacy settings that allow only their real friends to see their information.

Be careful when using social networking sites and picture/video sharing sites

If you use a picture- or video-sharing site to share photos with friends and relatives, pay attention to your privacy settings to be sure you're not sharing photos with strangers, especially photos of your children.

Learn about and then use the privacy features in your browser

Whether you use Internet Explorer, Safari, Opera, Firefox or Chrome, there are a variety of tools and plugins available to help protect your privacy and the security of the information you use on the internet. Take the time to learn about these features so you can better control the planting of "cookies" on your computer, as well as identify insecure or fraudulent sites before you visit them. If you use a computer in a library or other public place, clear your browser history and memory cache when you are finished. Depending on the specific browser, you can delete cached files from the "Preferences" or "Tools" menu.

Make sure that online transactions are secure

Most e-commerce sites have a secure way to receive your credit card information. In most cases, the address for a secure website will start with "https://". The "s" indicates it is secure. In addition, most browsers display a small picture of a lock to indicate the site is secure. Just because the site has both these features doesn't mean it is legitimate. The company running it could be fraudulent or the website may be a fake.

Learn how to spot phishing and other scams

Before giving out personal information online, know who you're dealing with. You have to be especially careful because fraudsters create websites that look like those of legitimate businesses, trying to get you to enter information. "Phishing" is a scam designed to steal your personal information under false pretenses, usually by tricking you into disclosing personal information, such as credit card numbers, your Social Security number and account passwords. Some clues of fraud:

  • If an email address that purports to be from a bank or business headquartered in the United States ends with .cn or any other country code, it is not legitimate.
  • Messages marked "Urgent" are usually fraudulent.
  • Many fake sites will place a picture of a fake lock icon on their site. Make sure the secure lock icon is in the browser frame and not inside the browser window.

Reject or delete unnecessary cookies

Cookies are small bits of computer code planted on your computer by most of the websites you visit. They allow websites to collect and store information about your online activity and to recognize your computer when you return again or visit an affiliated site. For example, if you signed up to a website and obtained a user name and password, cookies remember that information for you. Consult your browser's Help section to find out how to delete unnecessary or unwanted cookies.

Safeguard important files and communications

Secure your laptop, your phone and other portable devices with a strong password that cannot be guessed easily by someone who knows your name. Never use family names or birthdates as passwords. Keep your important files out of any shared or public folders. In situations where there is a particular need for security, you should use encryption.

(Source: The Center for Democracy and Technology)

Top 10 passwords you should never use

If you chose an easy-to-remember password, such as your AOL Username or even the word "password," we strongly advise you change it immediately. Simple passwords are the leading cause of compromised accounts across AOL. To change your AOL password, please visit password.aol.com.

Researchers from the University of Maryland's A. James Clark School of Engineering in College Park have quantified how frequently unsecured computers are the victims of hacker attacks. On average, attacks on unsecured computers happen every 39 seconds - that's more than 2,000 times a day.

Hackers use a string of common passwords and user names to penetrate unsecured PCs. If you thought you were being clever by using your user name as your password, note this: 43% of all password-guessing attempts are simply re-entering the user name.

Top 10 most common passwords

  • Your username
  • Your username followed by 123
  • 123456
  • password
  • 1234
  • 12345
  • passwd
  • 123
  • test
  • 1

On TV and in film, hackers have been portrayed as people with grudges who target specific institutions and manually try to break into their computers. But in reality, study leader Michel Cukier says, "Most of these attacks employ automated scripts that indiscriminately seek out thousands of computers at a time, looking for vulnerabilities. Our data provide quantifiable evidence that attacks are happening all the time to computers with Internet connections. The computers in our study were attacked, on average, 2,244 times a day."

The team set up weak security on four Linux computers with Internet access, then recorded what happened as the individual machines were attacked. They discovered the vast majority of attacks came from relatively unsophisticated hackers using "dictionary scripts," a type of software that runs through lists of common usernames and passwords attempting to break into a computer.

Top 10 most common user names

  • root
  • admin
  • test
  • guest
  • info
  • adm
  • mysql
  • user
  • administrator
  • oracle

What are the hackers trying to accomplish?

When hackers gain access to an unsecured computer, they're often trying to obtain personal or financial information or run scripts.

"The scripts return a list of 'most likely prospect' computers to the hacker, who then attempts to access and compromise as many as possible," Cukier says. "Often they set up 'back doors' -- undetected entrances into the computer that they control -- so they can create 'botnets,' for profit or disreputable purposes."

A botnet is a collection of compromised computers that are controlled by autonomous software robots answering to a hacker, who manipulates the computers remotely. Botnets can act to perpetrate fraud or identity theft, disrupt other networks or damage computer files, among other things.

Are your passwords as secure as you think?

ID Vault helps protect your online accounts against identity theft and fraud by safely storing all your passwords in one place on your PC. It also creates a secure connection to your accounts for banking and shopping to thwart hackers and thieves. For more information, please see the ID Vault Lifestore page.

If you're a social networking butterfly and you use Facebook, Twitter, MySpace, Foursquare and other sites to stay updated on the status of the world, you may have chosen to use the same password for all of your social media accounts. After all, who can remember so many different passwords?

Unfortunately, by using an identical password you've also made it easier for hackers to access your personal information, because once they've figured out your singular password they can access all of your accounts.

The obvious and best way to avoid this security breach is to use a different password for every account. The thought of having to recall so many passwords and variations may be overwhelming, but it's for your safety. Otherwise, a hacker could use your social media password to possibly acquire your phone number or home address, obtain your credit card information or even impersonate you, putting your friends and family at risk (e.g., if someone pretending to be you emailed your mom for her debit PIN via Facebook message, she might actually give it).

So don't be so predictable -- change it up! Variation is key: Make sure to create passwords with combinations of capital letters, numbers and symbols (if possible).

Don't get scammed! SCAMD your emails

We’ve got to hand it to the hackers, phishers and identity thieves: They’re getting good. Their emails are beginning to look so legitimate, they've almost fooled us. Sometimes, these emails even look like they are coming from us!

Yeah, the bad guys are getting good. But we’re better. And we’re going to help our members be better too.

Scam emails can often include legitimate company logos, return addresses and even 1-800 phone numbers. It’s understandable that you might think they are real. If you’ve received an email that appears to be from AOL, try applying the SCAMD method to it. Check for:

S – Spelling and grammar

It never ceases to amaze us that a phisher or identity thief will put a good amount of time and effort into creating a truly genuine-looking email and then spell every other word wrong or add gratuitous commas. Rest assured, a real AOL email goes through a rigorous review and approval process. If you’ve received an email with multiple spelling or grammar errors, it’s probably a scam.

C – Certified Mail

AOL sends official communications as Certified Mail. Certified AOL Mail is a feature designed to help you easily identify email that has been sent by AOL. You can recognize certified mail before you even open it by the green ribbon in your inbox. If it has a green ribbon, then it’s legit!

A – Asking for personal information

Almost no legitimate company will email you requesting personal information such as your password or your social security number. If you receive an email claiming you need to update your billing information, check all the other factors first (are the logos correct, is everything spelled right, did it arrive as a certified mail?). If you have any suspicions about the email, call the company before you click on any links within the email or provide any personal information. NOTE: Do not use a phone number provided in a suspicious email. Many phishers have gotten so sophisticated that they will set up fake toll-free phone numbers to collect your information. Go to the website of the company and use the “Contact Us” link to find the company’s phone number.

M – Mass Mailings

If you got an email claiming you’ve been selected to win a prize or your credit information has expired and there are 500 other recipients listed in the “to” or “cc” fields, chances are it’s a scam.

D – Details

You can often find out the true return email address of a sender by clicking on the “Details” link under the “To:” section, in the header of your email. There is typically a lot of information in this view, but if the sender is using a fake “from” address, you’ll see the real one in the details view, usually under “Reply to.”

One final word of advice: Never, ever respond to a spam email. By doing so, you confirm that your email account is active, and you'll likely be flooded with more spam and scam attempts.

If you are unsure of an email's authenticity, forward the email to aol_phish@abuse.aol.com. Highlight the message you want to forward, and then click Forward to ensure that we receive the email along with the original message. If you prefer, you can also provide additional information before sending the email.

Automatic Password Recovery

Automatic Password Recovery FAQs

If you regularly sign in to your AOL Mail account from the same computer, eventually we may recognize it as a trusted machine. When we do, we'll activate our new Automatic Password Recovery feature, a free and easy way to retrieve your forgotten password without having to answer your Account Security Question. When our algorithms identify your computer as a trusted system, you'll receive a message from AOL prompting you to enable Automatic Password Recovery.

Note: Automatic Password Recovery is not a feature you can seek out or sign up for at any time. Our systems consider each account very carefully and will automatically notify you once your computer is eligible for the service.

Frequently Asked Questions:

How does the Automatic Password Recovery feature work?

Depending on your sign-in habits, our system identifies your computer and, over time, establishes a level of trust with you and your computer. Once your computer is listed in our systems as a trusted computer, you'll receive notification of your eligibility to enable the Automatic Password Recovery service in the form of a pop-up window. Once you enable Automatic Password Recovery, you can change or reset your password without ever having to answer your Account Security Question.

How much does this feature cost?

The Automatic Password Recovery feature is completely free.

Does Automatic Password Recovery work on multiple computers?

Yes. You can activate this feature on a maximum of 10 computers (Mac and/or Windows). Our system examines each computer's behavior individually in order to determine that the machine is a trusted source. As of right now, if one of your home computers receives the Automatic Password Recovery invitation, you can't add the feature to your other computers until they also receive the invitation from our system.

I chose to save my password, so why do I need this feature?

Even though you saved your password and don't have to enter it every time you sign in, there could come a time when you need to delete your browser's cookies and saved passwords or reinstall your computer's operating system. If you don't remember your password and it's no longer saved on your computer or browser, then Automatic Password Recovery will let you skip the extra verifications normally required to access your account and create a new password as long as you're signing in from your trustworthy computer.

Note: The Automatic Password Recovery system may help us recognize good user sessions from bad user sessions by notifying us if someone tries to sign in to your account from another location. If we suspect there is a serious cause for concern, we'll attempt to bring it to your attention.

Can I use Automatic Password Recovery to get my old forgotten password?

If you're looking for your password from 1995, that's not exactly how it works. The feature doesn't actually retrieve old passwords. With Automatic Password Recovery you can access your account more quickly if you forgot your password than users who don't have this feature, because we recognize that you're on a trusted computer. Once in your account, you can create a new password to replace your forgotten one.

How can I turn off Automatic Password Recovery?

If you receive the Automatic Password Recovery notification, you can choose not to activate it by clicking Do Not Allow in the pop-up window. You should decline this feature if you are using a public computer (e.g., computers in kiosks or libraries).

Note: Once you opt out of the Automatic Password Recovery feature, there is no opportunity to opt back in at this time.

Can I still access my account from other computers without Automatic Password Recovery?

Absolutely. But you may eventually receive a notification from us asking you to confirm that it was indeed you signing in to your account from that unrecognized computer that day.

Is this feature available for paid members as well as free members?

Yes it is. All AOL members are eligible for Automatic Password Recovery.

What will happen if I forget my password on AOL Mail after I activate Automatic Password Recovery?

If you don't remember your password, click Forgot password on your AOL Sign On screen. You will receive a password reset window where you can reset your password. Because you have activated the Automatic Password Recovery feature, you won't have to identify yourself by answering your Account Security Question.

Will AOL use this feature as a way to track my online activity and send me advertisements?

No. The Automatic Password Recovery feature is not used for marketing purposes.

What if there are other Usernames that use the same computer (such as my kids)?

Once AOL identifies your computer as trusted, we will allow you to change your password without verification. If you share a household computer with others (including your kids) and you have concerns about them possibly changing your password, you may want to decline this feature.

Will the Automatic Password Recovery feature still work if I move?

Yes, the feature will still work as long as you take your trusted computer with you and use it to access your account. This is the computer we recognize and trust, so we can quickly move you through the password reset process when you forget your password.

I've received the Automatic Password Recovery pop-up several times. How do I make it stop?

We're sorry you keep receiving this pop-up notification (our system must really like your computer!). The next time this happens, if you no longer want to receive the pop-up, click No Thanks to prevent it from popping up again.

How do I remove the cookies from my computer when I no longer want to use Automatic Password Recovery?

The easiest way to remove cookies from your browser is to follow the instructions in Clear cookies, cache, history and footprints.

If you are using the AOL Desktop software, please see Clear cookies, cache, history and footprints on AOL Desktop software for more specific directions.

How to enable Automatic Password Recovery?

Automatic Password Recovery allows you to change your AOL password without having to answer your Account Security Question. The feature works by identifying the computer you regularly use to sign on to your AOL Mail account.

Enable Automatic Password Recovery on a single computer

Our systems pay attention to how often you log in to our sites and services using your computer. After our algorithms have determined that a specific computer of yours is frequently used, you'll receive a pop-up message from AOL prompting you to enable the Automatic Password Recovery feature. All you have to do is click Enable Service to enable Automatic Password Recovery.

Enable Automatic Password Recovery on multiple computers

Note: You can use Automatic Password Recovery on a maximum of 10 computers (Mac or PC).

If you have chosen to enable Automatic Password Recovery on a trusted computer, you will receive the following pop-up message whenever you log in from a different computer.

1. Click Yes on the Automatic Password Recovery Attention window.

2. Select the option next to Allow Automatic Password Recovery on this computer and then click Continue.

Note: If you have used a public computer and do not wish to enable the Automatic Password Recovery feature on that computer, click Do Not Allow Automatic Password Recovery on this computer and then click Done.

Change and Reset Password

How do I change my password?

A strong password gives you a strong defense against hackers. The L0ng3rTh3pA55w0rD is, the stronger it is. Mix in numbers and symbols. Make it tough! You can change your AOL password whenever and as often as you'd like.

To change your AOL password:

1. Sign in at https://myaccount.aol.com/. (If you forgot your password, just click Forgot password.)

2. Next, answer your Account Security Question. If you forgot the answer to your Security Question, click Forgot Answer on the Security Question page to reset it.

Make the answer to your Account Security Question difficult to guess, too! It's your second line of defense. If you can, use a mix of letters and numbers in the answer to your Account Security Question.

3. Click Change Your Password in the General Account Information section.

4. Complete the form: Old Password, and New Password. Re-enter your new password to confirm. The strength indicator will let you know how strong your new password is. Click Save to finish the process.

That's it! Your account can now be accessed using only the new password you created.

How do I change the password for additional Usernames?

How predictable are you? Does everyone know your dog’s name or your favorite color? Your password should be easy for you to remember but not easy for others to guess. If your password is too simple, your AOL account is no longer secure. You can also change the password for additional Usernames under your account.

To change the password for additional Usernames:

1. Go to My Account and sign in with your master Username and password.

2. Type the answer to your Account Security Question and click Continue.

3. Under Username Options, click Manage My Usernames.

4. Scroll down to the Additional Screen Names table. In the Password column, click the Change link that corresponds to the Username for which you want to change the password.

5. Under Change Password, type a new password in the text box. Next, type it again in the next text box to Confirm Password.

Note: The password is case sensitive and must be six to 16 characters.

6. Click Save.

That's all, folks!

How do I change my AOL Mail password on my iOS, Android or other device?

When you change your password for your AOL Mail account at account.aol.com, you will also have to update the password on any device you use to check your AOL Mail like iPhone, iPad, Android device and Kindle.

Click the appropriate link to find the instructions on how to change your password.

iOS

Here's how to change your AOL Mail password on an iOS device:

1. Tap Settings.

2. Tap Mail, Contacts, Calendars.

3. Tap AOL, then tap Account next to your AOL Mail address.

4. Tap inside the line with the word "Password" (you will see a row of dots) and type in your new password.

5. Click Done.


Android

Here's how to change your AOL Mail password on an Android device:

a) If you changed your AOL Mail password online, the next time you try to access the account on your Android device you should receive an error notification. Tap that notification to reveal an option to change your password. Or:

1. Tap Settings.

2. Tap Email.

3. Tap & hold on your AOL Mail account.

4. Tap Account Settings.

5. In "Incoming Settings", tap the Password line to change the password.


Kindle

Here's how to change your AOL Mail password on a Kindle device. For Kindle you change it in two places: Incoming server (for receiving mail), and Outgoing server (for sending mail).

1. Open the Email app.

2. Press & hold on your AOL Mail account name, then tap Account Settings.

3. Find "Incoming Server" and tap in the Password line to type the new password.

4. Open the Email app again.

5. Press & hold on your AOL Mail account name, then tap Account Settings.

6. Find "Outgoing Server" and tap in the Password line to type the new password. Done!

I forgot my AOL password. How do I reset it?

Forgot your password? No worries! If you've forgotten the password for your AOL Mail account, follow the steps below to reset your account with a new password.

To reset your password:

  1. Visit password.aol.com.
  2. On the Sign In screen, under the Password box, click the Forgot Password? link.

  3. Enter your AOL Username or email address in the Username or Email field.
  4. In the second field, enter the words or characters you see displayed in the image and then click Next.

    Note: If you don't see the image clearly, you can click the refresh button to display a new set of words or characters. If that doesn't help, you can also click the volume button to have the words read aloud.

  5. Next, we'll need to verify that this account belongs to you. Under Verify this is your account, select a confirmation option. For more information, select an option below:

    Note: In some cases you may be asked to choose an additional option. If you need further assistance, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

    Text My Mobile

    If your cell phone is registered with AOL, you can select Text My Mobile. After clicking this option, enter your phone number and click Send. You'll receive a confirmation code on your mobile device.

    Enter the confirmation code we text you and click Submit.

    Alternate Email Address

    If you choose to verify your alternate email address, click Next. An email will be sent to this alternate email account. Click the Yes, I would like to reset my password link in the email to reset your password. The link will expire in 72 hours.

    Note: The Help pop-up window shown below is present only when the Username is a paid AOL account.

    Account Security Question

    Note: If you have forgotten your account security question, refer to ASQ help article.

    If you choose to answer your Account Security Question, enter the answer to the question in the text box and select either one of the options for your second set of verification details.

    You'll have any two of the following three options on your screen:

    • if you click Account Holder, then enter your first name and second name in the boxes provided, OR
    • if you select Personal Details, then enter your date of birth and your zip code in the boxes provided, OR
    • if you select Alternate Email, then enter your alternate email address in the provided box

    Click Next.

    Note: You have six attempts to enter the correct details for this option. If your sixth attempt fails, your account is locked for 24 hours.

  6. You can now reset your password. Reset your password by typing a new password in the New Password box, and then re-typing your new password in the Retype New Password box. Your password is case-sensitive and must be 6 to 16 characters long.
  7. Click Next.

  8. Your password has been reset. Click Done to sign in with your new password.

Note: If another window pops up asking for your name, age, etc., don't be alarmed! If it's been a while since you last updated your account profile, we may take this opportunity to ask you to fill out any information we currently don't have on file.

For additional password help and information, please refer to our Password Help product page. You may also contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit AOL Mail Help.

Store and Remove Password

How do I store password on AOL Desktop software and AIM?

If having to enter your password every time you want to sign in to AOL is getting old, you can store your password on the AOL or AIM software so you don't need to type it in each time you sign on. You can also set up your AOL Desktop Software to ask for a password whenever anyone tries to access your Personal Filing Cabinet.

Keep in mind, if you store your password on your computer, anyone who has access to your computer can sign in with your Username. Also, whenever you change your password, remember to update your stored password, too. You can use your new password to sign in to both the AOL and AIM service.

To store your password using AOL Keyword

The AOL Sign On screen should display your Username. You can't store your password if you sign on as a guest user.

Note: If you are using AOL Desktop v10.1 or AIM, skip to Using the sign on screen.

1. Sign on to the AOL Desktop Software with the Username whose password you wish to store.

2. Go to the AOL Keyword: Store Password.

Note: This keyword can be accessed only within the AOL Desktop Software.

3. In the Password box, type your password and then select the check box under Sign-On.

Note: To protect your Personal Filing Cabinet:

  • If you are using AOL 8.0 Plus or higher, select the check box under Mail Saved on my PC.
  • If you are using AOL 8.0 or lower, select the Filing Cabinet check box.

4. Click Save.

To store your password using the Sign On screen

AOL Desktop v10.1

1. Start the AOL software as you normally would, but don’t sign on.

2. Click the Screen Name drop-down menu, and then choose the Username for which you want to store the password.

3. Type your password in the Password box.

4. Select the check boxes next to Remember Me and Save Password and then click Sign In.

The next time you start the AOL software, your password will be stored in the Sign On window.


AOL 9.6, AOL 9.5, AOL 9.1, AOL 9.0 and AOL 8.0 Plus/AOL 8.0

1. Start the AOL software as you normally would, but don’t sign on.

2. Click the Screen Name drop-down menu, and then choose the Username for which you want to store the password.

3. Type your password in the Password box.

4. Select the check box next to Save Password and then click Sign On.

The next time you launch the AOL software, your password will be stored in the Sign On screen.

To store your password on the AIM software

1. Start the AIM software as you normally would, but don't sign in.

2. Click the Screen Name drop-down menu, and then choose the Username for which you want to store the password.

3. Type your password in the Password box.

4. Select the check boxes next to Remember Me and Save Password.

The next time you launch the AIM software, your password will be stored in the Sign On screen.

WARNING: Once you store your password, anyone who accesses your computer will be able to sign on to your account, and you will be held responsible for any violation of AOL Terms of Service committed under your Username.

How do I remove stored password on the AOL Desktop Software and AIM ?

You might think it’s convenient to save your AOL password on your computer so you’re only one click away from signing on to your account. But if you stored your password in any easily accessible place, anyone who has access to your machine can sign on to the AOL service with your Username.

Use any of the methods below to remove your stored AOL password and better secure your account:

To remove your stored AOL password using AOL Keyword

Note: If you are using AOL Desktop v10.1, skip to the next solution.

1. Sign on to the AOL software with the Username whose password you wish to change.

2. Go to the AOL Keyword: Store Password.

3. Clear the Sign-On box, delete the password and then click Save.

To remove your stored AOL password using the Sign On screen

AOL 9.6, AOL 9.5, AOL 9.1, AOL 9.0, and AOL 8.0 Plus/AOL 8.0

1. Start the AOL Desktop Software. Click the Sign in link.

Note: If you are already signed on the AOL Desktop, click the Sign Out link and then click the Sign In link.

2. Choose the Username whose password you wish to change.

3. Clear the check box next to Save Password and then delete the password.


AOL Desktop v10.1

1. Start the AOL software as you normally would, but don’t sign on.

Note: If you’re already signed on the AOL Desktop, click the Sign Out link and then click the Sign In link.

2. Click the Screen Name or Select a Screen Name drop-down menu, and then choose the Username for which you wish to change the password.

3. Clear the Save Password box and then delete the password.

 

To remove your stored AOL password from the AIM software

1. Start the AIM software as you normally would, but don’t sign on.

2. Choose the Username for which you wish to remove the stored password.

3. Clear the Remember my password and Automatically sign me in boxes and then erase the password.

If you want to change your AIM password, read our help article Change my AIM password.

How do I save my password on AOL Mail?

Want to access your mail quicker? Most browsers let you store your Username and password on the AOL Mail sign-in page so you access your email with just a click of your mouse.

Note: If you store your AOL Username and password on a computer, anyone who has access to that computer can sign in and access your mail. To remove your stored password, repeat the following instructions, but this time making sure that the boxes next to remember password aren't checked.

To save passwords in Internet Explorer (Versions 6, 7, 8, and 9)

1. Click the Tools menu, and then click Internet Options.

Note: If you're using IE 9, click the gear wheel icon located at the top right corner of your browser and then click Internet Options.

2. At the top of the 'Internet Options' window, click the Content tab.

3. In the 'AutoComplete' section, click the Settings button.

Note: If you are using IE 6, in the 'Personal information' section, click the AutoComplete button.

4. In the 'AutoComplete Settings' window, under 'Use AutoComplete for' section, make sure the box next to User names and passwords on forms is checked.

5. Click the OK button.

6. Click the OK button to close the Internet Options window.

7. Click the X button in the upper right to close all open windows.

To save passwords in Mozilla Firefox

1. Click the Tools menu, and then click Options.

2. At the top of the 'Options' window, click Security (lock icon).

3. Under the 'Passwords' section, make sure the box next to Remember passwords for sites is checked.

4. Click OK.

To save passwords in Google Chrome

1. In the top right corner of your browser, click the wrench icon and then click Options.

2. Under 'Options' in the left panel, click Personal Stuff.

3. Under 'Personal Stuff', make sure the radio button next to Offer to save passwords is highlighted.

4. In the top right corner, click X to close the window.

To save your Username and password in Safari for Mac

1. Click the Safari menu and then click Preferences.

2. At the top of the 'Preferences' window, click AutoFill.

3. In the 'AutoFill' window, make sure the box next to User names and passwords is checked.

4. In the top left corner, click the red button to close the window.

How do I disable saved password on AOL Mail?

When you sign in to AOL Mail, you'll always be required to enter your Username and password. However, some web browsers may save your information when you visit a site, so the next time you browse to the site you won't need to type in your information. Though this is an attempt at being convenient and to help you save time, it can also be a security risk if you're using a computer that can be accessed by people you don't know.

Note: If you're using Microsoft Internet Explorer 4.0 or lower or Netscape 6.0 or lower, please consult your Web browser's documentation for assistance on how to disable the username and password storage.

To disable saved password option in Microsoft Internet Explorer

Microsoft Internet Explorer has an AutoComplete feature that stores usernames and passwords for websites.

To disable Microsoft Internet Explorer AutoComplete:

1. Click the Start button, click All Programs or Programs, and then click Internet Explorer.

2. Click the Tools menu, and then click Internet Options.

3. Click the Content tab.

4. In the Personal Information section, click the AutoComplete button.

Note: If you're using Internet Explorer 7.0 or higher, in the AutoComplete section, click the Settings button.

5. In the Use AutoComplete for section, click the User names and passwords on forms box to clear it.

Note: Disabling this option also disables the Prompt me to save passwords option.

6. In the Clear AutoComplete history section, click the Clear Forms button. If you're using IE 7 or higher, click the Delete AutoComplete history button.

7. Click OK.

8. Click the Clear Passwords button of if you're using IE 7 or higher, click the box next to Passwords to remove the check mark.

9. Click OK or if you're using IE 7 or higher, click Delete.

10. Click OK.

11. Click the OK button to close the Internet Options window.

12. Click the X button in the upper right to close the Internet Explorer window.

To disable save password option in Mozilla Firefox

1. Launch Mozilla Firefox.

2. Click Tools, and then click Options.

3. Click Security.

4. Under Passwords, uncheck the box next to Remember passwords for sites.

5. Click Saved Passwords.

6. Click Remove All.

7. Click Yes.

8. Click Close.

9. Click OK.

10. Close all open windows.

To disable save password option in Google Chrome

1. Launch Google Chrome. Below the X button, click the Customize and control Google Chrome menu (spanner icon), and then click Options.

2. Click the Personal Stuff tab.

3. Under Passwords, select the option Never save passwords by clicking it.

4. Click Show saved passwords.

5. Click Remove All.

6. Click Yes.

7. Click Close.

8. Click Close.

9. Close all open windows.

To disable Netscape 8.0 Passcards

In Netscape 8.0, the auto-complete feature is known as Passcards.

To disable Netscape 8.0 Passcards:

1. On the Netscape 8.0 window, click the Tools menu, and then click Options.

2. Click the Form Fill icon.

3. Click the arrow next to Passcards, and then click the Preferences option.

4. Click the When I enter login information: drop-down menu to open it, choose Do Nothing from the list, and then click it.

5. Click the OK button.

Note: If you already have login information saved, click the Privacy icon, click the Clear button, and then click the OK button to remove the saved passwords.

To disable Netscape 7.0 / 7.1 Password Manager

In Netscape 7.0 and 7.1, the auto-complete feature is known as the Password Manager.

To disable Netscape Password Manager:

1. On the Netscape window, click the Edit menu, and then click Preferences.

2. Click the arrow next to Privacy & Security.

3. Click Passwords to highlight it.

4. In the Password Manager section, click the Remember Passwords box to clear it.

5. Click the OK button.

Note: If you already have passwords stored, click the Manage Stored Passwords button, click the Remove All button, and then click the Close button. This will remove any stored passwords.

Alerts and Error Messages

Received password reset notification email

AOL encourages members to adopt a neighborhood watch approach in helping to keep the service a safe and enjoyable experience for members of all ages. Since awareness is the best form of security in any community, a notification will be sent to you every time a password for a Username on your account is reset using the member password reset feature.

The AOL Password Reset feature enables members who have forgotten, or wish to change, their account password the ability to do so online. For security purposes, members are asked to provide account information for verification and authorization purposes before the password is changed.

You received this email notification because someone used the member password reset feature to reset the password for a Username on your account. This caused the email notification to be sent to you. If you did not initiate the change, and were unaware of someone else doing so, your account may be compromised. In this case, please contact our Fraud Department at 1-800-307-7969. They are available Monday through Friday, 10 a.m. to 7 p.m. Eastern time.

Alert: Create your new password pop-up

Do you want to confirm if the pop-up that you received on your computer screen is legitimate?

Click the appropriate link to learn more about the various pop-up campaigns

Alert: Create your new password pop-up

While trying to sign in to your AOL account, did you receive a “Create your new password” pop-up window that looks like this?

As part of our ongoing effort to protect your online identity and reduce the number of compromised accounts across AOL, we've instituted a pop-up campaign that will warn you if your account displays any unusual activity.

Unusual activity is usually indicated by one or more of the following:

  • Spam is being sent from your email address
  • Your account has been logged into from multiple locations
  • Abnormal international usage

To protect your account, AOL temporarily suspends your access until you can confirm your personal information.

Should you receive this pop-up window, please follow the onscreen instructions or contact AOL Customer Support Team at 1-877-786-0722, available Monday to Friday, from 8AM to 10PM ET.

You should also make sure that your computer is protected by up-to-date antivirus software. AOL offers several security solutions through Lifestore.

For additional account and password management help, please see Password Help.

Alert: Request to verify your account details

Have you received either of the following two messages asking you to verify your account details?

If you encounter one of these pop-ups, please don't worry: this is an official message from AOL. We're just trying to make sure your account information is up to date.

You'll likely receive this notice if:

  • You haven't logged in during the past three months
  • Your account is missing any personal information
  • You never created an Account Security Question

We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It's extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

If you have any problems or need additional help, please visit Password Help.

Alert: Weak password in My Account

If you've signed in to My Account and received an alert that read, “The following username(s) have weak passwords: [your AOL Username(s)]," we strongly recommend you update your passwords for these Usernames. If you're confused because you thought your password met all of the strength qualifications, you could be right. Your password may not necessarily be “weak,” per say, just very common.

After extensive analysis, we've found that certain passwords are commonly used across multiple services and have been easily compromised by hackers within the past couple of years. Unfortunately, if you received the above alert, it appears yours is one of these common passwords.

To better protect your account and your personal information, you should immediately change your password to something less easily guessable. Otherwise, you make yourself susceptible to any number of viruses, hackers and other malware and mal-intended people.

Note: If you think your account has already been compromised, read What is a compromised account? to recognize the signs and learn what you can do.

So now is your chance to get creative! Just make sure you choose a password you'll remember and that you

And don't worry about accidentally choosing another common password – our system won't let you. If your new password happens to be one of the common passwords we've identified, you'll immediately receive an alert asking you to choose another password. We've got your back.

Message: We're sorry but were unable to confirm that Username and password combination

While installing McAfee Internet Security Suite - Special edition from AOL, you may receive the message “We're sorry but were unable to confirm that Username and password combination.” This occurs when you enter an AOL Username and password that don't match our records.

You'll need an AOL Username and password to install McAfee Internet Security Suite - Special edition from AOL. If you don't have one, register and select a plan now. If you already have an AOL Username, please attempt the solutions below in the order listed.

Before you get started, you'll need to know the version of Microsoft Windows operating system and web browser that you have on your computer to perform certain solutions that are listed below. You can find this information in Determining your version of Microsoft Windows and How do I determine my browser version?

Solutions

Verify that you've entered your AOL Username and password correctly

Please verify whether you've entered your AOL Username and password correctly. Ensure that @aol.com and special characters like underscores, periods and dashes are not included in or along with your Username.

Notes:

  • AOL passwords are case sensitive. Please verify that Caps Lock is not on while you enter your password.

Test your keyboard with another program

Type your password on another program to check whether the characters of your password appear properly. This process ensures that your keyboard is working correctly.

To test your keyboard with another program:

1. Right-click a blank area on your desktop, click New, and then select Text Document.

2. Open the New Text Document that was created.

3. Try typing your password. Verify that your password is displayed correctly. If no text or incorrect text appears, you may have an issue with your keyboard.

4. Close the document without saving.

6. Right-click the New Text Document icon on the desktop and then select Delete. If you saved the Notepad document, please delete it from the location you saved it at.

7. Click Yes.

Note: If it is your keyboard that has the issue, try checking your keyboard connection. If not, skip to the Sign on to the AOL Desktop software (if you are a paid AOL member) or Reset password solution.

Check your keyboard connection and restart your computer

Checking your keyboard connection and restarting the computer will ensure that the keyboard is plugged in properly and that the computer is correctly recognizing the keyboard.

To check your keyboard connection and restart the computer:

1. Shut down your computer:

  • If you're using Windows 7, click Start, and then select Shut down.
  • If you're using Windows Vista, click Start, click the arrow next to Lock this computer, and then select Shut Down.
  • If you're using Windows XP Professional, click Start and select Shut Down.
    Note: If you are using Windows XP Home Edition, click Start and select Turn Off Computer. Select Turn Off and then click OK.
  • If you're using Windows 2000, click Start and select Shut Down. Select Shut down from the drop-down menu and then click OK.
  • If you're using Windows Me or 98, click Start and select Shut Down. Select the Shut down option and then click OK.

2. If your computer doesn't turn off automatically, wait until you see the message It is now safe to turn off the computer, and then turn off the computer manually.

3. Unplug the keyboard cord.

4. Wait for about 30 seconds.

5. Plug in the keyboard cord.

6. Turn on your computer.

Note: If your keyboard still fails to work properly, you can either use another keyboard or contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

Sign on to the AOL Desktop software

Note: This solution is only applicable for paid members who have recently updated their payment method for the AOL service. If you're not a paid member, please skip to the next solution.

If you have recently updated your payment method for the AOL service, you will need to confirm your payment method before you can sign on to AOL applications or services. To confirm your payment method, please sign on to your AOL Desktop software and accept the updated AOL Terms Of Service Agreement.

Reset your password

You can use the Online Password Recovery feature to create a new password. On any Sign In screen, click Forgot Password? or I forgot my password and follow the onscreen instructions to change your password.

Clear your cookies, cache, history and footprints

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. These temporary internet files and cookies can sometimes cause the issue you are experiencing. Your history list can be a similar concern. The longer the period of time you have specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.

Note: Once you clear your cookies, cache, history and footprints, you may lose the following:

  • Web history
  • Saved login information
  • Any shopping cart information
  • Customization features on websites

The instructions to clear your cookies, cache, history and footprints change depending on the browser you use. Please see Clear cookies, cache, history and footprints for more information.

Message: Invalid password or incorrect password

If you received the message "Invalid password" or "Incorrect password" while trying to sign on to the AOL service, chances are you either entered the Username or password incorrectly or your keyboard isn't working properly. Try the solutions below to troubleshoot the issue. After trying each one, check whether the issue is resolved.

IMPORTANT: AOL offers a feature called Automatic Password Recovery that will pop up once we’ve determined your computer is a trusted source. When you enable this feature, you’ll be able to reset or recover your password without answering account security questions. To learn more about this feature, refer to Automatic Password Recovery FAQs?.

Before you start

Please find out the version of the Microsoft Windows operating system that is installed on your computer, as well as the version of AOL Connectivity Service (ACS) that your AOL Desktop software uses to connect to the internet.

Note: AOL 9.0 and above (including AOL Desktop) use ACS 4.

Solutions

Verify whether the Username and password are entered correctly

Make sure @aol.com and incorrect special characters such as underscores, periods and dashes are not included along with your Username.

AOL passwords are case sensitive, so make sure that the Caps Lock on your keyboard isn’t turned on when you enter your password.

Test your keyboard with another program

Type your password on a word processing program, such as Microsoft Word or Notepad, to check whether the characters of your password appear correctly. This will help you ensure that your keyboard is working fine.

Check your keyboard connection and restart your computer

Checking your keyboard connection and restarting the computer will verify that the keyboard is plugged in properly and that the computer is recognizing the keyboard.

To check your keyboard connection:

1. Shut down your computer. If your computer doesn't turn off automatically, wait until you see the message It is now safe to turn off the computer then manually turn off the computer.

2. Unplug the keyboard cord from the computer.

3. Wait for about 30 seconds and re-plug in the keyboard cord.

4. Turn on your computer.

Note: If your keyboard still fails to work properly, use another keyboard or contact the computer manufacturer for further assistance. Please refer to the documentation that came with your computer for contact information.

Confirm change of payment

If you subscribe to the AOL Desktop Software and you have recently updated your payment method for the AOL service over the phone with an agent, selecting a checking account or debit card as your new method of payment, you may need to agree to an Electronic Funds Transfer statement before your next online session.

Scan computer for viruses

Viruses are sneaky little programs that can find their way onto your computer without your knowledge when you download another software program, open an email attachment or visit certain websites. If you currently have antivirus software installed on your computer, you should run scans regularly. If you don’t, please refer to Scan your computer using McAfee Internet Security Suite 2009 - Special edition from AOL to learn how to download and subscribe to this antivirus program to better protect your computer.

Reset your password

If you’re still unable to sign in with your current password, it’s possible your account was hacked and that the hacker has changed your password. In this case, you will need to create a new password. Click the Forgot password link on the Sign In screen .

Run a quick restore to reset the AOL software

If all the above solutions fail, this option is your last resort. A quick restore allows you to reset the AOL Desktop Software to its default state by deleting all stored passwords, settings and downloaded updates. A quick restore may help resolve the issues you have with your AOL Desktop Software without having to reinstall the software.

WARNING: Thee quick restore process wipes the program clean and starts it from scratch, so any information saved within the software will be deleted.

The instructions for running a quick restore may differ depending on the version of AOL Connectivity Service (ACS) installed on your computer. To find out which version you have, refer to How do I determine the version of AOL Connectivity Service (ACS) I have?. Select the appropriate link below for instructions on how to run a quick restore.

Note: You’ll need to access the AOL System Information window to determine your version of ACS. In Windows, click Start, move your mouse to All Programs, move it to AOL and click AOL System Information. The title of the new window determines your ACS.

Once the quick restore is complete, you may receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates.

For additional information and help regarding passwords, please visit our Password Help product page.

Message: Invalid password on Mac

If you receive the message "Invalid password" while trying to sign on to the AOL service using a Mac, please attempt the solutions below in the order they are listed.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

IMPORTANT: AOL now offers a new feature called Automatic Password Recovery. Once you enable this feature, you will be able to reset or recover your password without having to verify your identity by answering account security questions. To know more about this feature, read our online help article What is Automatic Password Recovery feature?

Solutions

Verify that you have correctly entered your AOL Username and password

Please verify whether you've entered your AOL Username and password correctly. Ensure that @aol.com and special characters like underscores “_”, periods “.”, and dashes “-” are not included in or along with your Username. Your password will always be displayed as a string of asterisks. The number of asterisks shown corresponds to the length of your password.

Note: The password for your AOL Username is case sensitive. While entering your password, please check your keyboard to ensure that Caps Lock is not turned on.

Check your keyboard connection and restart your computer

Checking your keyboard connection and restarting the computer will ensure that the keyboard is plugged in properly and that the computer is correctly recognizing the keyboard. To check your keyboard connection and restart the computer, follow the instructions below:

1. Click the Apple menu, and then click Shut Down.

2. Unplug the keyboard from the computer.

3. Wait for about 30 seconds.

4. Plug in the keyboard.

5. Turn on your computer.

Test your keyboard with another program

Use an application like TextEdit to check whether all the keys on your keyboard are working.

To open TextEdit, click Go and then select Applications. Open TextEdit from the Applications window, and then try typing in your password. If you are unable to type, restart your computer and try again. If you are still unable to type your password, there might be a problem with your keyboard, and we suggest that you contact your computer or keyboard manufacturer. However, if you can type using TextEdit, continue troubleshooting with the solutions given below. Please remember to close TextEdit once you're finished with it.

Sign on to the AOL Desktop software

Note: If you are a free AOL user, please skip this solution.

If you have recently updated your payment method for the AOL service, you will need to confirm your payment method before you can sign on to AOL. To confirm your payment method, please sign on to the AOL Desktop software and accept the updated AOL Terms Of Service Agreement.

Reset your password

You can use Automatic Password Recovery to create a new password. On the Sign In screen, click the Forgot Password? or I forgot my password link and follow the onscreen instructions to change your password.

Scan your Mac for viruses

Viruses or spyware may download onto your computer when you download certain software, open attachments received through emails, or visit certain websites. They are usually downloaded onto your computer without your knowledge. Viruses or spyware may cause the problem that you are currently experiencing. Please see Scan my computer for viruses using McAfee Internet Security Suite 2009 - Special Edition from AOL for more information on how to scan your computer for viruses and spyware.

Trash your software preferences

You can try restoring your AOL Desktop software to its default state to resolve this issue. To do so, you will need to trash your software preferences on your Mac.

Note: If you're attempting this step and using a Mac with OS X 10.7 or higher, please refer to Making the Library folder visible when trashing software preferences or uninstalling AOL Desktop for Mac.

I get a Username or Password incorrect error for AOL Mail on my Android phone. What can I do?

Sorry for the frustration! Here are few things to try.

1. Reset your password on a computer, then try logging into the mail app again on your Android device.

If that doesn't work...

2. Download the AOL app (free) from Google Play (the Android app store), and check your AOL Mail within the AOL app.

And if that doesn't work...

3. Download the K-9 app (free) from Google Play, and add your AOL Mail account.

Message: Invalid password on AOL Mail

If you receive the message "Invalid password" while signing on to AOL Mail, please try the solutions given below in the order that they are listed.

IMPORTANT: If you have saved your password on the browser, we suggest that you remove your password from the Password box, type the password again and try signing on. If the problem persists, try the solutions given below in the order they're listed to resolve the problem.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the help article How do I determine the version of Windows I have?

Solutions

Clear cookies, cache, and history

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

Test your keyboard with another program

Using your keyboard in another program will verify whether it is working properly.

To test your keyboard with another program:

1. Click Start, select Programs or All Programs, select Accessories, and then click Notepad.

2. Type your password.

3. Verify whether all the letters and numbers are displayed correctly.

Note: If no text or incorrect text appears, try another keyboard, if available, and then contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

4. Click the File menu, and then click Exit. Click No when asked if you want to save the file.

Check keyboard connection, and then restart your computer

Checking your keyboard connection and restarting the computer will ensure that the keyboard is plugged in properly and that the computer is correctly recognizing the keyboard.

To check your keyboard connection and restart the computer:

1. Shut down your computer:

  • If you are using Windows 7, click Start, and then click Shut down.

     

  • If you are using Windows Vista, click Start, click the arrow next to Lock this computer, and then click Shut Down.

  • If you are using Windows XP Professional, click Start, and then click Shut Down.

    Note: If you are using Windows XP Home Edition, click Start, and then click Turn Off Computer. Select Turn Off, and then click OK.

  • If you are using Windows 2000, click Start, and then click Shut Down. Select Shut down in the drop-down menu, and then click OK.

  • If you are using Windows Me or 98, click Start, and then click Shut Down. Select the Shut down option, and then click OK.

2. If your computer doesn't turn off automatically, wait until you see the message It is now safe to turn off the computer, and then turn off the computer manually.

3. Unplug the keyboard cord.

4. Wait for about 30 seconds.

5. Plug in the keyboard cord.

6. Turn on your computer.

Note: If your keyboard still fails to work properly, you can either use another keyboard or contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

Sign on through the AOL software

If you have recently updated your payment method for the AOL service, you will need to confirm your payment method before you can sign on to AOL. To confirm your payment method, please sign on to the AOL software and accept the AOL Terms Of Service Agreement. If you have not updated your payment method recently or are a free AOL member, please skip this solution.

Reset password

You can use the Online Password Reset facility to create a new password. In the Sign In screen, click the Forgot Password? or I forgot my password link and follow the on-screen instructions to change your password.

Message: Weak password alert in My Account

If you've signed in to My Account and received an alert that read, “The following username(s) have weak passwords: [your AOL Username(s)]," we strongly recommend you update your passwords for these Usernames. If you're confused because you thought your password met all of the strength qualifications, you could be right. Your password may not necessarily be “weak,” per say, just very common.

After extensive analysis, we've found that certain passwords are commonly used across multiple services and have been easily compromised by hackers within the past couple of years. Unfortunately, if you received the above alert, it appears yours is one of these common passwords.

To better protect your account and your personal information, you should immediately change your password to something less easily guessable. Otherwise, you make yourself susceptible to any number of viruses, hackers and other malware and mal-intended people.

Note: If you think your account has already been compromised, read What is a compromised account? to recognize the signs and learn what you can do.

So now is your chance to get creative! Just make sure you choose a password you'll remember and that you don't use the same password across multiple sites. If you need inspiration for a new password, check out our password help article.

And don't worry about accidentally choosing another common password – our system won't let you. If your new password happens to be one of the common passwords we've identified, you'll immediately receive an alert asking you to choose another password. We've got your back.


About this article:
Last updated: 08-22-2014
© 2013 AOL Inc.