AOL Password FAQs

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AOL Password FAQs

Your AOL password should be like a fingerprint – uniquely yours. It protects your AOL account from unauthorized access and is your secret identity for signing on to the AOL software or any AOL service, such as AOL Mail or AIM.

We recommend you create a password that is at least six characters long and includes a combination of numbers and letters. You should also avoid using obvious words, such as your first or last name or the word “password.”

IMPORTANT: We now offer a feature called Automatic Password Recovery. This feature is available once we’ve determined you’re attempting to sign in from a trusted computer. When you enable Automatic Password Recovery, you’ll be able to reset or recover your password without having to verify your identity by answering an Account Security Question (ASQ). To learn more about Automatic Password Recovery, read the Automatic Password Recovery FAQs.

FAQs

Select a question below for more information.

How do I change my password?

A strong password gives you a strong defense against hackers. The L0ng3rTh3pA55w0rD is, the stronger it is. Mix in numbers and symbols. Make it tough! You can change your AOL password whenever and as often as you'd like.

To change your AOL password:

  1. Sign in to My Account.

    (If you forgot your password, just click Forgot password.)

  2. Next, answer your Account Security Question..

    If you forgot the answer to your Security Question, click Forgot Answer on the Security Question page to reset it.

    Make the answer to your Account Security Question difficult to guess, too! It's your second line of defense. If you can, use a mix of letters and numbers in the answer to your Account Security Question.

  3. Click Change Your Password in the General Account Information section.

  4. Enter your Old Password, and your desired New Password. Re-enter your new password to confirm. The strength indicator will let you know how strong your new password is. Click Save to finish the process.

    That's it! Your account can now be accessed using only the new password you created.

How do I change the password for additional Usernames?

To change the password for additional Usernames:

  1. Go to My Account and sign in with your master Username and password.
  2. Type the answer to your Account Security Question and click Continue.
  3. Under Username Options, click Manage My Usernames.

  4. Scroll down to the Additional Screen Names table. In the Password column, click the Change link that corresponds to the Username for which you want to change the password.

  5. Under Change Password, type your new password. Next, type your new password again to Confirm Password.

    Note: The password is case sensitive and must be six to 16 characters.

  6. Click Save.

I forgot my AOL password. How do I reset it?

Forgot your password? No worries! If you've forgotten the password for your AOL Mail account, follow the steps below to reset your account with a new password.

To reset your password:

  1. Visit password.aol.com.
  2. On the Sign In screen, under the Password box, click the Forgot Password? link.

  3. Enter your AOL Username or email address in the Username or Email field.
  4. In the second field, enter the words or characters you see displayed in the image and then click Next.

    Note: If you don't see the image clearly, you can click the refresh button to display a new set of words or characters. If that doesn't help, you can also click the volume button to have the words read aloud.

  5. Next, we'll need to verify that this account belongs to you. Under Verify this is your account, select a confirmation option. For more information, see our Account Verification Options article.

    Note: In some cases you may be asked to choose an additional option. If you need further assistance, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

  6. You can now reset your password. Reset your password by typing a new password in the New Password box, and then re-typing your new password in the Retype New Password box. Your password is case-sensitive and must be 6 to 16 characters long.
  7. Click Next.

  8. Your password has been reset. Click Done to sign in with your new password.

Note: If another window pops up asking for your name, age, etc., don't be alarmed! If it's been a while since you last updated your account profile, we may take this opportunity to ask you to fill out any information we currently don't have on file.

For additional password help and information, please refer to our Password Help product page. You may also contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit AOL Mail Help.

How do I store my password on AOL Desktop software and AIM?

If having to enter your password every time you want to sign in to AOL is getting old, you can store your password on the AOL or AIM software so you don't need to type it in each time you sign on. You can also set up your AOL Desktop Software to ask for a password whenever anyone tries to access your Personal Filing Cabinet.

Keep in mind, if you store your password on your computer, anyone who has access to your computer can sign in with your Username. Also, whenever you change your password, remember to update your stored password, too. You can use your new password to sign in to both the AOL and AIM service.

To store your password using AOL Keyword

The AOL Sign On screen should display your Username. You can't store your password if you sign on as a guest user.

Note: If you are using AOL Desktop v10.1 or AIM, skip to Using the sign on screen.

1. Sign on to the AOL Desktop Software with the Username whose password you wish to store.

2. Go to the AOL Keyword: Store Password.

Note: This keyword can be accessed only within the AOL Desktop Software.

3. In the Password box, type your password and then select the check box under Sign-On.

Note: To protect your Personal Filing Cabinet:

  • If you are using AOL 8.0 Plus or higher, select the check box under Mail Saved on my PC.
  • If you are using AOL 8.0 or lower, select the Filing Cabinet check box.

4. Click Save.

To store your password using the Sign On screen

AOL Desktop v10.1

1. Start the AOL software as you normally would, but don’t sign on.

2. Click the Screen Name drop-down menu, and then choose the Username for which you want to store the password.

3. Type your password in the Password box.

4. Select the check boxes next to Remember Me and Save Password and then click Sign In.

The next time you start the AOL software, your password will be stored in the Sign On window.


AOL 9.6, AOL 9.5, AOL 9.1, AOL 9.0 and AOL 8.0 Plus/AOL 8.0

1. Start the AOL software as you normally would, but don’t sign on.

2. Click the Screen Name drop-down menu, and then choose the Username for which you want to store the password.

3. Type your password in the Password box.

4. Select the check box next to Save Password and then click Sign On.

The next time you launch the AOL software, your password will be stored in the Sign On screen.

To store your password on the AIM software

1. Start the AIM software as you normally would, but don't sign in.

2. Click the Screen Name drop-down menu, and then choose the Username for which you want to store the password.

3. Type your password in the Password box.

4. Select the check boxes next to Remember Me and Save Password.

The next time you launch the AIM software, your password will be stored in the Sign On screen.

WARNING:Once you store your password, anyone who accesses your computer will be able to sign on to your account, and you will be held responsible for any violation of AOL Terms of Service committed under your Username.

How do I remove stored password on the AOL Desktop Software and AIM ?

You might think it’s convenient to save your AOL password on your computer so you’re only one click away from signing on to your account. But if you stored your password in any easily accessible place, anyone who has access to your machine can sign on to the AOL service with your Username.

Use any of the methods below to remove your stored AOL password and better secure your account:

To remove your stored AOL password using AOL Keyword

Note: If you are using AOL Desktop v10.1, skip to the next solution.

1. Sign on to the AOL software with the Username whose password you wish to change.

2. Go to the AOL Keyword: Store Password.

3. Clear the Sign-On box, delete the password and then click Save.

To remove your stored AOL password using the Sign On screen

AOL 9.6, AOL 9.5, AOL 9.1, AOL 9.0, and AOL 8.0 Plus/AOL 8.0

1. Start the AOL Desktop Software. Click the Sign in link.

Note: If you are already signed on the AOL Desktop, click the Sign Out link and then click the Sign In link.

2. Choose the Username whose password you wish to change.

3. Clear the check box next to Save Password and then delete the password.


AOL Desktop v10.1

1. Start the AOL software as you normally would, but don’t sign on.

Note: If you’re already signed on the AOL Desktop, click the Sign Out link and then click the Sign In link.

2. Click the Screen Name or Select a Screen Name drop-down menu, and then choose the Username for which you wish to change the password.

3. Clear the Save Password box and then delete the password.

 

To remove your stored AOL password from the AIM software

1. Start the AIM software as you normally would, but don’t sign on.

2. Choose the Username for which you wish to remove the stored password.

3. Clear the Remember my password and Automatically sign me in boxes and then erase the password.

If you want to change your AIM password, read our help article Change my AIM password.

How do I save my password on AOL Mail?

Want to access your mail quicker? Most browsers let you store your Username and password on the AOL Mail sign-in page so you access your email with just a click of your mouse.

Note: If you store your AOL Username and password on a computer, anyone who has access to that computer can sign in and access your mail. To remove your stored password, repeat the following instructions, but this time making sure that the boxes next to remember password aren't checked.

To save passwords in Internet Explorer (Versions 6, 7, 8, and 9)

1. Click the Tools menu, and then click Internet Options.

Note: If you're using IE 9, click the gear wheel icon located at the top right corner of your browser and then click Internet Options.

2. At the top of the 'Internet Options' window, click the Content tab.

3. In the 'AutoComplete' section, click the Settings button.

Note: If you are using IE 6, in the 'Personal information' section, click the AutoComplete button.

4. In the 'AutoComplete Settings' window, under 'Use AutoComplete for' section, make sure the box next to User names and passwords on forms is checked.

5. Click the OK button.

6. Click the OK button to close the Internet Options window.

7. Click the X button in the upper right to close all open windows.

To save passwords in Mozilla Firefox

1. Click the Tools menu, and then click Options.

2. At the top of the 'Options' window, click Security (lock icon).

3. Under the 'Passwords' section, make sure the box next to Remember passwords for sites is checked.

4. Click OK.

To save passwords in Google Chrome

1. In the top right corner of your browser, click the wrench icon and then click Options.

2. Under 'Options' in the left panel, click Personal Stuff.

3. Under 'Personal Stuff', make sure the radio button next to Offer to save passwords is highlighted.

4. In the top right corner, click X to close the window.

To save your Username and password in Safari for Mac

1. Click the Safari menu and then click Preferences.

2. At the top of the 'Preferences' window, click AutoFill.

3. In the 'AutoFill' window, make sure the box next to User names and passwords is checked.

4. In the top left corner, click the red button to close the window.

How do I disable saved password on AOL Mail?

When you sign in to AOL Mail, you'll always be required to enter your Username and password. However, some web browsers may save your information when you visit a site, so the next time you browse to the site you won't need to type in your information. Though this is an attempt at being convenient and to help you save time, it can also be a security risk if you're using a computer that can be accessed by people you don't know.

Note: If you're using Microsoft Internet Explorer 4.0 or lower or Netscape 6.0 or lower, please consult your Web browser's documentation for assistance on how to disable the username and password storage.

To disable saved password option in Microsoft Internet Explorer

Microsoft Internet Explorer has an AutoComplete feature that stores usernames and passwords for websites.

To disable Microsoft Internet Explorer AutoComplete:

1. Click the Start button, click All Programs or Programs, and then click Internet Explorer.

2. Click the Tools menu, and then click Internet Options.

3. Click the Content tab.

4. In the Personal Information section, click the AutoComplete button.

Note: If you're using Internet Explorer 7.0 or higher, in the AutoComplete section, click the Settings button.

5. In the Use AutoComplete for section, click the User names and passwords on forms box to clear it.

Note: Disabling this option also disables the Prompt me to save passwords option.

6. In the Clear AutoComplete history section, click the Clear Forms button. If you're using IE 7 or higher, click the Delete AutoComplete history button.

7. Click OK.

8. Click the Clear Passwords button of if you're using IE 7 or higher, click the box next to Passwords to remove the check mark.

9. Click OK or if you're using IE 7 or higher, click Delete.

10. Click OK.

11. Click the OK button to close the Internet Options window.

12. Click the X button in the upper right to close the Internet Explorer window.

To disable save password option in Mozilla Firefox

1. Launch Mozilla Firefox.

2. Click Tools, and then click Options.

3. Click Security.

4. Under Passwords, uncheck the box next to Remember passwords for sites.

5. Click Saved Passwords.

6. Click Remove All.

7. Click Yes.

8. Click Close.

9. Click OK.

10. Close all open windows.

To disable save password option in Google Chrome

1. Launch Google Chrome. Below the X button, click the Customize and control Google Chrome menu (spanner icon), and then click Options.

2. Click the Personal Stuff tab.

3. Under Passwords, select the option Never save passwords by clicking it.

4. Click Show saved passwords.

5. Click Remove All.

6. Click Yes.

7. Click Close.

8. Click Close.

9. Close all open windows.

To disable Netscape 8.0 Passcards

In Netscape 8.0, the auto-complete feature is known as Passcards.

To disable Netscape 8.0 Passcards:

1. On the Netscape 8.0 window, click the Tools menu, and then click Options.

2. Click the Form Fill icon.

3. Click the arrow next to Passcards, and then click the Preferences option.

4. Click the When I enter login information: drop-down menu to open it, choose Do Nothing from the list, and then click it.

5. Click the OK button.

Note: If you already have login information saved, click the Privacy icon, click the Clear button, and then click the OK button to remove the saved passwords.

To disable Netscape 7.0 / 7.1 Password Manager

In Netscape 7.0 and 7.1, the auto-complete feature is known as the Password Manager.

To disable Netscape Password Manager:

1. On the Netscape window, click the Edit menu, and then click Preferences.

2. Click the arrow next to Privacy & Security.

3. Click Passwords to highlight it.

4. In the Password Manager section, click the Remember Passwords box to clear it.

5. Click the OK button.

Note: If you already have passwords stored, click the Manage Stored Passwords button, click the Remove All button, and then click the Close button. This will remove any stored passwords.


Related Articles:


Automatic Password Recovery FAQs
Keep your AOL account safe
AOL Password Alerts and Error Messages

About this article:
Last updated: 09-12-2014
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