AOL software hangs or freezes when I check email

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AOL software hangs or freezes when I check email

If your AOL software hangs or freezes while you are checking your email, try the solutions listed below to resolve the issue. After trying the first solution, check whether you can access your email without the software hanging or freezing. If you are still unable to check your emails, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions since this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have.

Solutions


Clear AOL Artwork Database

After some time, the amount of artwork stored on your computer can reduce the efficiency of the AOL software. You can delete the artwork by resetting the amount of space the AOL software uses to store online art. Follow the instructions given in our online help article Clear AOL Artwork Database to know how to clear the artwork database.

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Enable only essential startup programs

Multiple programs may have been set to start automatically when you turn on your computer. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Follow the instructions given in the online help article Enable only essential startup programs to enable only the essential startup programs on your computer.


Deactivate graphic compression

Graphic compression improves the time taken to download an image but deteriorates image quality. You can improve image quality by deactivating graphic compression, but the deactivation may increase the time taken to download images.

Please click the link corresponding to the version of the AOL software installed on your computer for instructions on how to deactivate graphic compression.


Lower hardware acceleration

Hardware acceleration is the concept of enhancing the processing speed of software applications such as advanced computer games and graphics programs. If the hardware acceleration of your Windows operating system has been changed or is set to high, you may have trouble viewing your videos. Lowering the hardware acceleration of your Windows operating system can help resolve the issue you are currently experiencing.

Click the link that corresponds to the version of Windows installed on your computer to know how to lower hardware acceleration.

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Run Quick Restore

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you will receive a series of TOD updates to update your AOL software. To learn more about TOD updates, read our online help article AOL TOD Update.

Note: You need to close the AOL software before attempting the steps given below.

Please click the link corresponding to the version of ACS installed on your computer for instructions on how to run Quick Restore.

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About this article:
Last updated: 08-11-2011
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