AIM 7 for Windows: Troubleshooting

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AIM Invalid Password message

We're sorry that you're receiving an Invalid Password message when signing into AIM. To resolve this issue, please try the solutions given below in the order that they are listed.

Solutions:

Verify that you entered your Username and password correctly

On the AIM sign-in screen, please verify whether you've entered your Username and password correctly. Ensure that @aol.com is not included in or along with your Username.

Notes:

  • AOL passwords are case sensitive. While entering your password, please verify that the Caps Lock on your keyboard is not turned on and that Num Lock is turned on.
  • If you want to save your Username and password to your browser, please read our online help article How do I save my Username and password in my browser?

Check your keyboard connection and restart your computer

Checking your keyboard connection and restarting the computer will ensure that the keyboard is plugged in properly and that the computer is correctly recognizing the keyboard.

To check your keyboard connection and restart the computer

1. Shut down your computer:

  • If you are using Windows Vista
    1. Click the Start button, and then click the arrow in the lower-right corner of the Start menu.
    2. Click Restart.
  • If you are using Windows XP or Windows 2000
    1. Click Start, and then click Shut Down.
    2. Click the What do you want the computer to do drop-down menu, choose Shut Down, and then click OK.
  • If you are using Windows 98 or Windows Me
    1. Click Start, and then click Shut Down.
    2. In the What do you want the computer to do section, click the Shut Down option, and then click OK.

2. Unplug the keyboard cord.

3. Wait for about 30 seconds.

4. Plug in the keyboard cord.

5. Turn on your computer.


Test your keyboard with another program

Using your keyboard with another program will help you verify whether the keyboard is working properly.

To test the keyboard with another program:

1. Click Start, select All Programs or Programs, select Accessories, and then click Notepad.

2. Type your password in the notepad window that opens.

3. Verify that your password is displayed correctly.

Note: If no text or incorrect text appears, the issue might be with your keyboard. You can either use another keyboard or contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

4. Click the File menu, and then click Exit.

5. Click No.


Reset your password

You can reset your AIM password by following these instructions: How do I change my AIM password?



About this article:
Last updated: 06-10-2014
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