Cannot receive any AOL Alerts

You may not be able to receive AOL Alerts for any one of several reasons. After trying the first solution, check to see if you are able to receive the Alerts you have set up. If you are still unable to do so, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Solutions

• Verify Your Alerts are Turned On
• Ensure Your Device Meets the Minimum System Requirements to Receive AOL Alerts
• Contact Your Internet Service Provider or Wireless Service Provider

Verify Your Alerts are Turned On

You would not receive an Alert or Reminder if it has been turned off.

To ensure your Alerts are active:
1. Go to AOL Keyword: My Alerts. On the Internet, go to http://alerts.aol.com and sign on to the AOL service when prompted.
2. Make sure the Status of the Alert you want to receive is On. If not, click theOff button.

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Ensure Your Device Meets the Minimum System Requirements to Receive AOL Alerts

You will need any one of the following in order to be able to view your Alerts:

• AOL software: AOL 5.0 for Windows, AOL 5.0 for Macintosh, or later versions
• Web Browser: Microsoft Internet Explorer 5.5, Netscape Navigator 6.x, or later versions
• AIM 4.8 or later versions of AIM software
• An alphanumeric pager or SMS-enabled mobile phone able to receive test messages
• A web-enabled mobile device

Also check if your mobile device is switched on and within transmission range of the wireless signal. Consult your product documentation or manufacturer for further assistance.

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Contact Your Internet Service Provider or Wireless Service Provider

Your Internet Service Provider (ISP) or Wireless Carrier may be experiencing heavy traffic or a service outage.

Depending on how you have chosen to receive your Alerts, you can test the service by sending yourself an email, paging yourself, or sending a text message to yourself. Should the problem persist, contact your ISP or wireless carrier.

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