TOD update downloads each time I sign off from AOL

Text Size


TOD update downloads each time I sign off from AOL

If you may receive the Tools on Demand (TOD) update every time you sign off from the AOL service, try the solutions listed below to resolve the issue. After trying the first solution, check whether you still receive the TOD update every time you sign off from the AOL software. If the issue persists, continue using the suggested solutions until the problem is fixed.

TODs are automatic software updates designed to improve the AOL service. TODs allow AOL to update your software automatically, eliminating the need for you to manually download and install an upgrade. To know more about AOL TOD updates, read our online help article AOL TOD update.

Information you need

You will need to know the version of the Microsoft Windows operating system and AOL software installed on your computer. You will also need to know the version of AOL Connectivity Service (ACS) that your AOL software (AOL 9.0 or higher) uses to connect to the Internet. You can find this information by following the instructions given in the online help articles mentioned below:

Solutions


Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.

If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions on how to close all programs.


Clear AOL Artwork Database

After some time, the amount of stored artwork on your computer can reduce the efficiency of the AOL software. You can delete the artwork by resetting the amount of space AOL uses to store online art.

Please click the link corresponding to the version of AOL installed on your computer for instructions on how to clear AOL Artwork Database.


Delete TOD folder

The TOD folder may be damaged, and the AOL software may try updating it in order to correct the problem. You can correct this by deleting the TOD folder and letting AOL rebuild it. To know how to do so, please read our online help article Delete the AOL TOD folder.


Run Quick Restore

Note: Please close the AOL software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you may receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. To learn more about AOL TOD updates, read our online help article AOL TOD update.

Please click the link corresponding to the version of ACS installed on your computer for instructions to run Quick Restore.

Note: If you are using AOL 8.0 Plus or lower, skip to the next solution.


Run AOL Process Shut Down

Closing all AOL processes may resolve the issue. If you are using ACS 4 or ACS 3, you can use the AOL Process Shut Down utility, which is a program that terminates all the AOL applications currently running on your computer. If you are using ACS 2 or ACS 1, you will need to manually close all AOL processes. Please click the appropriate link for instructions to close AOL processes.


Uninstall and reinstall the AOL software

Uninstalling the AOL software removes all screen names and settings associated with it. However, your Filing Cabinet files will automatically be stored on the desktop in a folder named Saved on AOL.

Important: If you have saved your AOL password on the AOL software, ensure that you remember your password before you uninstall the AOL software because uninstalling the software will delete your saved password. If you dont remember your password, we recommend that you change your password before proceeding any further. You will also need to remember the answer to your Account Security Question (ASQ) to be able to change your password. You can change your ASQ if you dont remember the answer to it. For instructions on how to change your password or ASQ, refer to the following online help articles:

Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL software.

Note: If you are unable to uninstall the AOL software, visit our online help article Can't uninstall the AOL software for more information.


Contact your computer manufacturer or a local technician

There are many programs that the AOL software works with in order to deliver content to your computer (some of the programs are listed below). One of those programs could be experiencing problems. We recommend that you contact your computer manufacturer, or if your computer is no longer under warranty, a local computer repair shop or technician, for further assistance.

  • The operating system
  • Several media players
  • Many text editors and text viewers
  • Microsoft Internet Explorer and other Web browsers

Back to Top



About this article:
Last updated: 03-24-2011
© 2010 AOL Inc.