Fraudulent billing pop-up

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Fraudulent billing pop-up

Some pop-ups are mere annoyances, while others can do some serious damage. Fraudulent billing pop-ups ask for confidential billing information (any information not normally required for a change of payment method like a driver’s license number, credit card pin number or Social Security number). Fortunately, there are some solutions to these problem pop-ups.

After trying the first solution, check if you are still receiving the billing pop-ups. If you are, keep using the suggested solutions below until the darn thing goes away.

Note: You might want to print or save a copy of these instructions in case this page isn’t visible during the suggested steps. You will also need to know which version of Microsoft Windows is installed on your computer. If you don’t know how to find this information, check out the help article How do I determine the version of Windows I have?


Determine whether the pop-up is legit

First, if you’re suspicious of the billing pop-up you just received, don’t click on it! But if you think you might actually be missing payment info or have fallen behind on payments, verify the legitimacy of the pop-up by closing the pop-up, opening a new browser window and going to My Account. Once you sign in, you should receive an alert at the top of the page if something really is wrong with your account.

Scan your computer for viruses and spyware

Keep your computer protected from viruses and spyware with McAfee Internet Security Suite – Special Edition from AOL. Follow the instructions in our online article Scan my computer for viruses using McAfee Internet Security Suite – Special Edition from AOL for any help with the software.

Run the McAfee Stinger antivirus program

The Stinger antivirus program is an aggressive, self-contained antivirus program that checks for known Trojans, worms and other viruses that your regular antivirus program might not be able to clean.

To run Stinger:

1. Go to the Stinger and click the Download this tool now link.

2. In the McAfee Software royalty - Free License window, scroll down to the bottom, and click Download Now. Follow the on-screen prompts to download the Stinger.

3. Select Run.

4. Select Yes to grant McAfee access to scan your computer.

5. Click Scan Now.

Note: By default, Stinger will scan your computer’s C: drive. If necessary, click Add or Browse to add additional drives and/or directories to scan.

6. If Stinger finds a virus, write down the name of the virus or the file it's in (if applicable) and attempt to clean the file. If this doesn’t work, quarantine the virus.

Note: If you were able to quarantine the virus, you can search for the manual removal instructions on McAfee’s website.

7. If you're not able to clean or quarantine the virus, you'll need to delete it using the Stinger program.

Disable both web pop-ups and AOL member-only pop-ups offer

To prevent pop-ups from plaguing you in the future:

1. Go to AOL Keyword: Pop-Up Controls.

Note: Pop-Up Controls are only available through the AOL Desktop Software. For a general pop-up blocker, check out AOL Internet Security Central to download the free AOL Toolbar to help prevent pop-up interruptions.

2. On the Web Pop-Ups tab, click Block all web pop-ups and click Save

3. On the Animated Media tab, click Block animated media from these sites and click Save.

4. On the Pop-ups from AOL tab, click Block marketing pop-ups from AOL and click Save.

Contact your computer manufacturer

If the above solutions don’t stop the fraudulent billing pop-ups, we recommend you contact your computer manufacturer. If your computer is no longer under warranty, contact a local computer repair shop or technician.


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How do I identify legitimate billing communications from AOL?

About this article:
Last updated: 03-09-2012
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