Message: Screen Name Is Unable to Receive Offline IM Messages

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Message: Screen Name Is Unable to Receive Offline IM Messages

You may receive the message "Screen name is unable to receive offline IM messages" for any one of the following reasons.

  • This can occur when sending an IM to a buddy that has turned off their option to receive offline IMs.
  • This can occur when the receiving screen name has hit the maximum number of offline messages for a given day.
  • This can occur if your buddy does not have you on their Buddy List.
  • This can also occur when your buddy has your screen name blocked on their Buddy List.

After trying the first solution, check to see if you are still receiving the message. If you are still unable to send an IM, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Solutions


Try to IM Your Buddy Again When They Are Online

Try again to IM your buddy when they are online.


Send an email

Try to send the message to your buddy in an email.




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Last updated: 03-24-2011
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