How do I handle unknown and private calls on AOL Voicemail?

We provide you with three options to adjust your privacy settings to handle "Unknown" and "Private" calls. The options are explained below:

• Allow Call -- Allows all callers to contact you. This also includes callers who have blocked their caller information.
• Prompt caller to reveal their phone number, then allow the call -- Allows callers to contact you only if they choose to unblock their caller information. Once the callers reveal their information, you may handle the calls as you wish.
• Block Call -- Blocks all callers who block their information. You are notified of the blocked calls, and the caller is told that he or she must unblock his or her information for you to accept the call.

To adjust the privacy settings:

1. Sign on to the AOL service. Go to AOL Keyword: Voicemail or https://dashboard.voice.aol.com/.

Note: If prompted, sign on using your Username and password.

2. Click the Settings link.

3. Under Settings, click the Call Blocking & Privacy link.

4. Under "Unknown" Callers, select the desired option. We recommend that you select the Prompt caller to reveal their phone number, then allow the call option.

5. Under "Private" Callers, select the desired option. We recommend that you select the Prompt caller to reveal their phone number, then allow the call option.

6. Click Save.

Note: The above settings will work only when you're online. It will not work for offline calls.

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