AOL Shopping FAQs

FAQs

• How does AOL shopping select products and stores?
• What are AOL Shopping Specials and how do I signup?
• How do I find a gift for someone?
• How can I search for an item?
• How do I find something if I am not sure what it is?
• How do I find sale items?

How does AOL Shopping pick products and stores?

The goal of AOL Shopping is to bring you a wide variety of selections from the stores you know, as well as to introduce you to new shopping opportunities. To do this, we work directly with top retailers from around the world. We also rely on the merchandising knowledge and buying expertise of our editorial team to provide the best items of interest for you.

Finally, our shopping search tool contains items for purchase from more than 18,000 retailers and sellers. This gives us the opportunity to find items we think will be important to you, and gives you the opportunity to browse through them.

What are AOL Shopping Specials and how do I signup?

AOL Shopping Specials provide insider information on deals, offers, new products and gifts, and notify you by sending them directly to your email inbox. You can become an AOL Shopping Insider by signing up for the AOL Shopping Newsletter.

You can also sign up for this service another way:

1. Go to the main AOL Shopping page.

2. In the top-right corner, sign-in with your email address and password.

3. Click My Account in the upper right-hand corner. Your profile page will open.

4. On the right side of the page under Account Settings, you will see Insider Preferences.

5. Click Subscribe. Within minutes you will receive an email welcoming you to Shopping Insider and explaining how to proceed.

How do I find a gift for someone?

We have scoured the internet and worked with top stores to find gift ideas that are special and fit in your budget. Try our gift shops.

How can I search for an item?

AOL Shopping has a shopping search tool available on all shopping pages. Type in the item you are looking for in the search box at the top of the page. Results for that keyword will be shown along with additional filters to narrow down the options.

If there are no results for your search:

• Check your spelling.
• Use fewer words so your search isn't too specific. For example, instead of typing "western jean jacket with tassels" try typing "jean jacket" or just "jacket."
• Use different words. You can reword your search by using synonyms or related words. Say you are looking for chinos. Instead of typing "chino britches" you could try typing "chino pants."

How do I find something if I am not sure what it is?

Across the top of the main page, under the AOL Shopping banner, there are fourteen headings to help you with your search: Women, Men, Kids, Electronics, Living, Blog, Brands, Handbags, Shoes, Beauty, Jewelry, Cameras, Computers and Appliances.

How do I find sale items?

From shopping.aol.com, find a category that you want to shop from the headings under the AOL Shopping banner. It could be Women for example. From here, scroll down the page and find Sale under Filter Results to show all the sale items under Women. You can do this when you shop all the other category pages. You can also filter for sale items when you search for an item from our search bar. Offers typically last for select periods of time, so check back often. To stay abreast of special deals and sales, you can also follow us on Twitter, Friend us on Facebook or become an AOL Shopping Insider.

Where do I go if I have a problem with a transaction?

All questions about your order (including status, specifications, tax, shipping, payment methods, and cancellations or returns) should be directed to the store where you made the purchase. AOL Shopping does not have any specific information about your order.

Typically stores provide an order confirmation through email. The email includes contact information for any other order inquiries and your order number.

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