What is meant by verification with Account Security Question?

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What is meant by verification with Account Security Question?

AOL uses an Account Security Question (ASQ) -- a simple question and answer created by you -- to verify your identity and protect your privacy.

Why do I need an Account Security Question?

To give you access to sensitive account information, AOL needs to verify your identity. Examples:

  • When you want to manage your AOL account online
  • When you want to reset your password through the Forgot Password link
  • When you contact AOL customer service and an exchange of private account information is required
  • When you use AOL products that require an extra level of security

If you have forgotten the answer to your account security question and would like additional help, refer to I forgot the answer to my AOL Account Security Question.

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Last updated: 04-13-2012
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