Unable to sign on to AOL after repeated attempts

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Unable to sign on to AOL after repeated attempts

You may receive the message Invalid password, Username or Email while trying to sign on to the AOL service if your account is blocked or restrictions have been imposed on the account because of Terms of Service violations.


  • If your account has received a warning or is blocked, you will have limited access to your account.
  • If the account is terminated, you will not have any access to your AOL account.

If any of your Usernames have violated AOL’s Terms of Service (TOS), AOL will block your account or terminate it depending on the severity of the violation. However, before any action is taken, you will receive two warning emails from AOL informing you of the TOS violations.

If this is the first time you have received the warning email, please be advised that further violations may result in closure of your AOL account(s). If you think, you have not committed any TOS violations and have any comments or questions, please forward a copy of the email to TOSGeneral@aol.com.

If you suspect that your AOL account has been compromised, please visit AOL Keyword: Notify AOL or notify.aol.com for information on how to protect your account from further abuse.

If you want to reactivate your AOL account, please contact our AOL Customer Support Team representatives for assistance. They will be able to reactivate your account, if your account is eligible for reactivation.

Note: After reactivation, if your AOL account gets terminated again for a Terms of Service violation, you will not be able to reactivate it. The account will be permanently terminated.

Tips to safeguard your account

1. Change Password: If you suspect that any unauthorized access to your AOL account has occurred, change your password immediately.

2. Tips on creating a secure password: Refer to our online help article Password help.

3. Report suspicious email: Please follow the instructions given in our online help article Report suspicious mail or scam emails.

4. Scan your computer using antivirus software: Sometimes, when you click a phishing link, a virus or spyware may get downloaded onto your computer without your knowledge. To protect your computer from a virus/spyware attack, scan your computer using antivirus software. If you are using McAfee Internet Security Suite 2009 - Special edition from AOL, please refer our online help article Scan my computer for viruses using McAfee.

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Last updated: 08-04-2014
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