Cannot sign in to AOL websites

To get back on track, try the solutions below in the order they're listed.

Note: If you are unable to sign in due to our Image Challenge, please see Image challenge FAQs.

Solution #1: Set your browser's security settings to default

1. First, determine the browser version you're using.

2. Once you've identified your browser version, follow the instructions in our help article Reset browser security settings to default.

3. Try signing in to your chosen AOL website again.

Solution #2: Clear your browser's cache, cookies and history

You barely have time to clean out your closet, so why bother clearing your browser's cookies, cache, and history? A few reasons to consider tidying up:

• Websites store temporary files and cookies on your computer in order to remember you for return visits (e.g., a link you've clicked on in the past will remain darkened). As nice as it is of them to RSVP on your behalf, these temporary files and cookies can cause problems with your e-mail.
• If your browser's history settings call for your history to be recorded for an especially long period of time, then the file size can become quite large. Clearing this list frees up space on your computer.

Note: Once you clear your cookies, cache, history and footprints, you may lose the following:

• AOL Radio presets
• Websites you have visited
• Your shopping cart
• Customized pages

To learn how, check out our help article Clear cookies, cache, history and footprints.

Solution #3: Reset your password

If you've forgotten your password, it may be time to create a new password. Try signing in with your new password and you should be good to go. If it's your Account Security Question that you have forgotten, you can easily reset it by following the instructions here: I forgot the answer to my AOL Account Security Question. 

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