Why am I unable to click hyperlinks or see images in email using AOL Mail?

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Why am I unable to click hyperlinks or see images in email using AOL Mail?

Having trouble opening links or seeing images in your mail? It could be that your email preferences are set to disable links and images in email. No problem. Changing your email preferences to enable links and view images in your email is a snap.

If you're still unable to click links in your email, continue using the suggested solutions until the problem is fixed.


Set Images and links in email preferences

If you want your email to never hide images or links, you can disable this feature in Mail Settings.

To change your Mail Settings:

1. Click the Mail menu, and then click Mail Settings.

2. Clear the check box next to Hide images & disable links in mail from unknown senders.

3. Click Save.

Temporarily enable images and links in email

You can temporarily enable images and links on an email. To do so, on the open email window, click the Show images & enable links link.

Clear cookies, cache, and history using the browser

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes these temporary Internet files and cookies can cause the issue that you're currently experiencing. Similarly, your history list can also be a concern.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio
  • Websites you've visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

Reset internet browser settings

Resetting your internet browsers settings back to default can help load images properly.

To reset your browser settings using:

For Firefox users, please make sure that your browser is set to load images automatically.

To check if Firefox is set to load images automatically:

1. In the top menu, click Tools and then Options.

2. At the top of the 'Options' window, click Content.


3. Make sure the box next to Load images automatically is checked.


4. To the right of 'Load images automatically', click Exceptions.


5. Click Remove All Sites.

6. Click Close.

7. Back on the 'Options' window, click OK.

Check if the image is an attachment

The picture may have been sent as an attachment rather than being embedded in the mail.

To check if the picture is an attachment, in the header of the email under the Username of the person who sent you the email, you would see a paper clip icon followed by the name of the files which contains the pictures.

If the picture is an attachment, you will need to download the attachment to view the picture.

Run Quick Restore

Note: Please close the AOL software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you may receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. For more information, read our online help article AOL TOD update.

The instructions to run Quick Restore may differ depending on the version of ACS installed on your computer. Click the appropriate link from the ones given below for instructions to run Quick Restore.

Clear AOL Artwork Database

After some time, the amount of stored artwork on your computer can reduce the efficiency of the AOL software. You can delete the artwork by resetting the amount of space AOL uses to store online art.

Please click the link corresponding to the version of AOL installed on your computer for instructions on how to clear AOL Artwork Database.

About this article:
Last updated: 04-24-2014
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