AOL Advantage Plus upgrade FAQs - Archived
AOL Advantage Plus upgrade FAQs - Archived
On September 15, 2011, you will be automatically upgraded to the new AOL Advantage Plus plan. This plan offers valuable benefits to help keep you and your computer safe, online and off, at a great value of just $11.99 per month. Enjoy new benefits like up to $750 per year of extended computer protection and a great discount on Sprint that can save you $84 per year on select Sprint monthly service plans. In addition, your current plan provides you with limited technical support for connectivity issues only. Your new AOL Advantage Plus plan gives you unlimited 24/7 live technical support for any AOL technical issues.
The AOL Advantage Plus plan includes:
Plus, you will continue to receive unlimited access to all of AOL’s most popular features that are offered at absolutely no cost, like AOL Mail, AIM, AOL’s all-in-one desktop software and more.
The AOL Advantage Plus plan offers unparalleled support and protection at a great value, saving you about $25 a month over purchasing these premium services separately!
You don’t have to do anything to get started with your new AOL plan. You will be automatically upgraded from your current plan to the AOL Advantage Plus plan on September 15, 2011. If you do not want to take advantage of all of these valuable services listed above, you can decline the upgrade by clicking on the link and following the instructions in the email notification you received. By doing so, you will remain on the $9.99 AOL Basic Dial-up—Limited Support plan. Before you decide, here is something to think about. If you currently have a personal computer that is no longer covered under the manufacturer’s warranty—no matter how old— your new AOL Advantage Plus plan will give you up to $750 per year of extended computer protection for only an additional $2 per month.
Do you still have questions? We have answers! Please check out the FAQs below. If you don’t see your question, call us at 1-866-872-8994 to speak with a member services representative.
With this upgrade, you can feel safer — online and off. This plan provides you with enhanced technical support and protection features to help to keep you and your computer safe online and off, plus additional savings. These valuable new features include up to $750 per year of extended computer protection to repair or replace your computer in case of hardware failure and a 10% discount on Sprint monthly service plans. You also get upgraded features such as unlimited 24/7 live technical support and continue to have access to our comprehensive virus protection software from McAfee and unlimited dial-up access You can also save about $25 a month over purchasing these premium services separately.
You don’t have to do a thing. Your AOL Basic Dial-up—Limited Support plan will be automatically upgraded to the AOL Advantage Plus plan on September 15, 2011. We’ll send you an email to let you know you can start taking advantage of your new benefits.
The upgrade to the $11.99 AOL Advantage Plus plan will appear on your first bill after September 15, 2011.
Members who are upgraded to the AOL Advantage Plus plan will automatically be enrolled and receive up to $750 per year of extended computer protection to repair or replace your computer in case of hardware failure beginning in Fall 2011. This covers one personal PC, laptop or tablet. This protection plan also covers your monitor, keyboard and mouse.
With Extended Computer Protection – from AOL, we’ve made it easier for you to get your computer hardware issues resolved through a variety of repair options:
Additional assistance includes phone troubleshooting and support that is available 24/7, 365 days a year. Phone representatives can troubleshoot issues and provide real-time scheduling if an appointment is necessary. If we are unable to restore a hardware issue or if the extended computer protection amount does not cover the entire repair, we'll either offer you a replacement product or send you a check for up to $750 to put towards the purchase of a new computer or the cost of repair elsewhere.
To begin, simply call the toll-free number, which will be provided to you once your coverage is available to speak with a dedicated member representative. An experienced member representative will troubleshoot your issue to ensure it is a hardware issue and will work with you to find the best solution to get your issue resolved. If it is not a hardware issue, we also provide general software repair and will transfer you to the appropriate professional to get your issue resolved.
For all devices, coverage is provided for failures due to mechanical or electrical breakdowns of the product caused by defects in workmanship and/or materials including those due to normal wear and tear. This program also includes power surge protection. For laptops and tablets only, members receive accidental damage from handling (ADH) coverage. There is no deductible for any repair or replacement provided as part of this program.
The amount of coverage will be tied to the member’s AOL Advantage Plan. AOL Advantage Plus plan members will receive 100% parts and labor coverage up to a per claim limit of $750.
Any required repairs are provided by experienced technicians that have been pre-screened to ensure members are receiving the best service possible. Prepaid shipping or in house service is provided for all laptops and desktops.
More details to come!
When the program becomes available, we’ll provide a full set of FAQs to include things like expected service time for repair, how to manage your claim and much more.
Members who are upgraded to the AOL Advantage Plus plan are eligible for a 10% discount on select Sprint monthly service plans with a new line activation (or eligible upgrade) and a two-year Agreement. This discount is available to you when you are upgraded to the AOL Support & Security Plus plan on September 15, 2011 and applies to both new and existing Sprint customers.
With the 10% Sprint discount, you can save $84 per year on average on your Sprint monthly service plan. That’s equivalent to getting nearly 7 months of your AOL Advantage Plus plan paid for as a result of your potential Sprint savings.
Once you are enrolled in the 10% Sprint discount, you will have continued access to additional exclusive savings on select Sprint services and accessories.
You will be notified once this benefit is available to you with instructions on how to complete a simple enrollment form to activate this feature.
Sprint provides the advanced technology to get what you want right now. They’re making it easy for you to do more than just talk. Take a closer look and you’ll find more reasons to choose Sprint, such as:
To learn about this benefit, please check out the help article Sprint Discount FAQs.
 Additional taxes may apply. Premium services are subject to charges. An additional $7 monthly charge will still apply if premium services or additional fees are paid through your checking account or telephone bill.
 Limitations and exclusions apply.
 Download at http://daol.aol.com/security/mcafee.
 Sprint Individual-Liable Discount: Available only to eligible paid AOL members, 18 or older, with a valid U.S. Social Security number, on select AOL membership plans participating in the discount program. May be subject to change according to AOL’s agreement with Sprint. Available upon request on select plans & only for eligible lines. Discount applies to monthly service charges only. No discounts apply to add-ons $29.99 or below. Coverage not available everywhere. Nationwide Sprint and Nextel National Networks reach over 277 and 278 million people, respectively.
 High-speed connection is not included. Members in certain areas, including Alaska, may have to pay additional communications charges. If you connect to AOL using a dial-up connection, you may incur additional charges on your telephone bill, depending on your location and calling plan. Please check with your telephone company for more information. Minimum system requirements apply.
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|Last updated: 06-10-2014|
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