Pop-up request to verify your account details

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Pop-up request to verify your account details

Have you received either of the following two messages asking you to verify your account details?

If you encounter one of these pop-ups, please don't worry: this is an official message from AOL. We're just trying to make sure your account information is up to date.

You'll likely receive this notice if:

  • You haven't logged in during the past three months
  • Your account is missing any personal information
  • You never created an Account Security Question

We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It's extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

If you have any problems or need additional help, please visit Password Help.


Prefer phone support? Contact us (paid members only) or upgrade your AOL plan to receive 24/7, live AOL technical support.


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About this article:
Last updated: 11-01-2012
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