Why can't I access AOL Mail or AOL Mail Basic Version?

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Why can't I access AOL Mail or AOL Mail Basic Version?

You may not be able to access AOL Mail or AOL Mail Basic Version for several reasons. Try the solutions below, checking after each solution to see if you can access your mail.


Sign out and then sign back in

Sometimes, the best solution is also the easiest. If you're having trouble accessing your mail, sign out of your account, wait a few minutes, and then sign back in. This will often do the trick.

Clear browser cache cookies and history

When you visit a website, temporary Internet files, cookies, and your browsing history are stored on your computer to record your return visit. Deleting these temporary Internet files, cookies, and your browsing history, can often fix the problem that you're experiencing.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

Reset web settings in Internet Explorer

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to know how to reset your Web settings.

Use a different web browser or another computer

If you can, try to access your AOL Mail using a different computer, ideally from a different location. You may also want to try using a different web browser to access your mail.

Disable pop-up blocking software

If you have pop-up blocking software on your computer, it could be causing the issue that you're experiencing. Please disable your pop-up blocking software or add AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you're unsure how to disable your pop-up blocking software or add a domain to the "white list", please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click website links. This disables pop-up blocking on a one-time basis.

Allow the following friendly URLs

If you're using a firewall, allow the following friendly URLs: (*.aol.com, *.aim.com, registration.aol.com, webmail.aol.com, and mail.aol.com). For additional support configuring third-party firewall, please contact the firewall manufacturer.

Check if Java Applet Scripting and cookies are enabled in Internet Options

Enabling Java applet scripting and cookies may help you resolve the issue. To learn how to enable these programs, please visit our help article Enable Java applet scripting and cookies.

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Last updated: 02-11-2014
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