Installing Norton Online Backup using the AOL Desktop software

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Installing Norton Online Backup using the AOL Desktop software

You may encounter an error message while installing Norton Online Backup with the AOL Desktop software. You are receiving the error because you have an older version of the AOL Desktop software and need to upgrade to the newest version, AOL Desktop 9.7. Follow the steps below to upgrade your AOL Desktop software and install Norton Online Backup.

Note: To install Norton Online Backup on Mac, please refer to the installing Norton Online Backup on Mac section in this article.

To upgrade to AOL Desktop 9.7:

1. Visit daol.aol.com/software/aoldesktop97.

2. Under AOL Desktop 9.7, click Download Now.

3. Open the file and click Run.

4. If you are using Windows XP, click Run again. If you are using Windows 7 or Vista and are prompted by the User Account Control window, click Yes or Continue. The AOL Desktop 9.7 installer will launch and begin downloading necessary files for installation. You can minimize this and let it download in the background by clicking Minimize. If you wish to quit the download process, please click Quit Now.

5. Next you'll be prompted to shut down any AOL applications you have open. To do this, click Continue Install.

6. If you already have a previous version of the AOL Desktop software installed on your computer, select Upgrade Existing Version to copy your email, address book settings, etc. to AOL Desktop 9.7. Before doing so, please select your previous version from the drop-down provided to make sure AOL copies over your correct data. If you don't already have a version of the AOL Desktop software on your computer, select Install New Version. After selecting an option, click Continue.

7. Select your preferred software settings by checking the corresponding check boxes and then click Continue.

8. Review your selected settings.

9. Select the folder in which you want to install AOL Desktop 9.7 by clicking Change Location.

10. Once you’re finished, click Install Now. Once installation completes, AOL Desktop 9.7 will run.

For assistance upgrading to AOL Desktop 9.7, please call our customer service representatives at 1-800-827-6364 Monday through Friday 8AM to 1AM EST and Saturday and Sunday 8AM to 10PM EST.

To install Norton Online Backup using the AOL Desktop software on Windows:

1. Go to mybenefits.aol.com and enter your master Username or Email and Password, then click Sign In.

2. Locate Norton Online Backup and click ACTIVATE.

3. Click Continue.

4. To register for your 5GB Norton Online Backup account, enter your Email address, Password, Retype password, after reading the Terms and Conditions, check the checkbox and click SIGN UP.

5. Click Download to download the Norton Online Backup software.

6. Click Run.

7. Click Run again.

8. Click Install.

9. Click DONE.

You’ve successfully installed Norton Online Backup on your computer. You can install Norton Online Backup on up to five computers. If you would like to install the application on another computer, follow the steps in this article again for Windows.

To run Norton Online Backup to backup your files, please visit our help article Running Norton Online Backup.

For additional assistance installing Norton Online Backup, please visit the Norton Support page.

Installing Norton Online Backup on Mac:

1. Go to mybenefits.aol.com and enter your master Username or Email and Password, then click Sign In.

2. Locate Norton Online Backup and click ACTIVATE.

3. Click Continue.

4. To register for your 5GB Norton Online Backup account, enter your Email address, Password, Retype password, after reading the Terms and Conditions, check the checkbox and click SIGN UP.

5. Click Download to download the Norton Online Backup software.

6. In the Downloads box, double click NortonOnlineBackup.pkg.

7. Click Continue.

8. Click the Install for all users of this computer option, then click Continue again.

9. Click Install.

10. Click DONE.

11. You will receive a message on your screen that your Norton Online Backup was successfully installed. Click Close.

You’ve successfully installed Norton Online Backup on your computer. You can install Norton Online Backup on up to five computers. If you would like to install the application on another computer, follow the steps in this article again for Mac. If you are downloading the application on Windows, read the steps above to learn how.

To run Norton Online Backup to backup your files, please visit our help article Running Norton Online Backup.


Related Articles:


Norton Online Backup Settings
Running Norton Online Backup
Norton Online Backup system requirements

About this article:
Last updated: 04-19-2012
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