PRIVATE WiFi™ Member Benefit FAQs

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PRIVATE WiFi™ Member Benefit FAQs

FAQs

For additional information on how to use PRIVATE WiFi™, check out our help articles Loading, activating and deactivating PRIVATE WiFi™, Manage PRIVATE WiFi™ settings and Manage your PRIVATE WiFi™ account.


What is PRIVATE WiFi™?

PRIVATE WiFi is a virtual private network (VPN) software that protects your identity and sensitive information by encrypting everything you send and receive over public WiFi networks so that your online activity is invisible to threats. For more information, please visit privatewifi.aol.com.

Is PRIVATE WiFi™ free?

PRIVATE WiFi is included in certain AOL Advantage Plans at no additional cost.

Am I eligible for PRIVATE WiFi™?

Certain AOL Advantage Plans are eligible for PRIVATE WiFi. To view what your AOL Advantage Plan has to offer, check out your AOL MyBenefits page at mybenefits.aol.com.

How do I download and install PRIVATE WiFi™?

To download and install PRIVATE WiFi, visit privatewifi.aol.com and click DOWLOAD NOW. Check out our article Loading, activating and deactivating PRIVATE WiFi™ for step-by-step installation instructions.

Alternatively, you can activate PRIVATE WiFi through mybenefits.aol.com. Simply sign in with your Username or Email and Password. Next, locate the PRIVATE WiFi plan feature and then click Download Now. Follow the on-screen instructions to begin installing PRIVATE WiFi.

How does PRIVATE WiFi™ work?

Once downloaded, PRIVATE WiFi works on top of your existing WiFi connection by building an encrypted tunnel that safely connects you to a secure internet gateway. At this point, all internet data passing through your connection is invisible and untraceable.

  • PRIVATE WiFi assigns you an anonymous, untraceable IP address that hides your actual IP address and location.
  • PRIVATE WiFi solves the inherent security problems of public WiFi hotspots by giving you the same encryption technology used by corporations, big banks and the government.

Will PRIVATE WiFi™ work on my computer?

PRIVATE WiFi is compatible with PCs and Macs; however, PRIVATE WiFi is not compatible with Macs made prior to 2006.

How do I get customer support for PRIVATE WiFi™?

For PRIVATE WiFi customer support, please visit privatewifi.com/contact and fill out our Contact Form. You will receive a response within 12 hours.

What happens to my PRIVATE WiFi™ benefit if I change my AOL Advantage Plan or cancel my AOL account?

Only certain AOL Advantage Plans are eligible for PRIVATE WiFi. If you decide to change your AOL Advantage Plan to one that does not include PRIVATE WiFi, but would like to continue to use PRIVATE WiFi, you can purchase a monthly subscription of PRIVATE WiFi from AOL’s Lifestore.

If you choose to cancel your AOL membership, this will also cancel PRIVATE WiFi. If the cancellation is pending your next billing date, PRIVATE WiFi will remain active until the cancellation of your AOL account is complete.


Related Articles:


PRIVATE WiFi™ Quick Start Guide

About this article:
Last updated: 06-10-2014
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