Why do I see “The message was not sent because of an error”?

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Why do I see “The message was not sent because of an error”?

Often the best, quickest way to fix a problem with sending an email is to simply try sending it again.

If that doesn't work and you continue to see "The message was not sent because of an error", you should verify that the letters "AOL" or "A.O.L." are not part of your account's Display Name as this will cause issues with sending mail from your account.

If you've recently recovered a compromised account, be aware that spammers sometimes change an account's Display Name. It's worth checking. Here's how:

1. Click Options in the upper-right corner of Mail, then select Mail Settings.

2. In the column on the left, click Compose, then scroll down to the Display Name area in the middle of the page. If the name has AOL or A.O.L. in it, change it to avoid problems sending email from the account.

3. When you're done, click Save Settings at the bottom.

Note: Some third party email clients or mobile devices may add AOL to your Display Name when you add your AOL account. If you see an error message and are having trouble sending mail, please make sure your Display Name does not have AOL in the name under the email client or mobile device's mail Account Settings.

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Last updated: 06-25-2014
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