About Different Types of E-mail

Identifying Mail From People You Know
Sort Your Mail by Sender Category
FAQs

Identifying E-mail From People You Know

The mail icons in your mailbox are designed to help you quickly distinguish whether the e-mail is from someone you know and whether it has an attached file or picture embedded in it. E-mail with embedded images have a small square in the mail icon. E-mail with attachments have a small disk image in the mail icon.

Sort Your E-mail by Sender Category

Your AOL® mailbox can be sorted by these categories: Everyone, People I Know, Bulk Senders, Unknown Senders.

To sort your mail by category, on the Mailbox window, click the Show me mail from: drop-down menu to open it, choose a category from the list, and then click it.

FAQs

Mail Categories
People I Know Mail
Bulk Senders Mail
Unknown Senders Mail
Mail From AOL or AOL Members
Official AOL® Mail
Priority AOL® Mail
AOL® Certified Mail
AOL® Voicemail

Mail Categories

AOL® mail is divided into three sortable categories: People I Know, Bulk Senders, and Unknown Senders. You may also receive official mail from AOL, and your buddies with AOL Username which will be processed by the AOL® service to guarantee that the mails are genuine.

People I Know Mail

People I Know mail include addresses stored in your AOL® address book, in your Buddy List®, and special mails, including Official AOL Mail and AOL Voicemail.

Mail Type Description	Icon
Mail from people you know
- with attachment
- with embedded picture
- with attachment and picture
- Official AOL Mail
- voice mail
-Mail which has been read

Bulk Senders Mail

Bulk Senders mail includes commercial mailers who have committed to honor AOL's stringent mail policies. This category may include newsletters, order confirmations, and other opt-in mailings.

Mail Type Description	Icon
Bulk Mail
- with attachment
- with embedded picture
- with attachment and picture

Unknown Senders Mail

Unknown Sender mail includes all mail that is not part of thePeople I Know or Bulk Senders categories.

Note: As you use the AOL service and add more people to your AOL® address book or Buddy List®, the number of messages you receive from unknown senders should diminish and are more likely to be junk mail.

Mail Type Description	Icon
Mail from unknown senders
- with attachment
- with embedded picture
- with attachment and picture

Mail From AOL or AOL Members

Official mail from AOL or AOL members can be visually distinguished from other mail messages in two ways: the envelope with the AOL® Logo in the online mailbox, and the seal in the upper-left corner of the mail border. These extra security features will help you distinguish mail from AOL or an AOL member who is using specific features from mail that appears to be from AOL.

Official AOL Mail

Official AOL Mail will always include three attributes:

1) Blue envelope in your online mailbox.

2) Dark blue border instead of cream or light blue around the opened mail message.

3) The Official AOL Mail seal in the upper-left corner of the mail border. The Official AOL Mail seal is clickable and will take you to AOL® Keyword:

Mail Type Description	Icon
Mail from AOL/AOL members

Priority AOL Mail

Priority AOL Mail may contain content from AOL, from other members, or a combination of both. When members interact with certain AOL® products they can create content to be included in Priority AOL Mail. For example, when a member creates an Address Card, the Address Card subscription invitation will be mailed out to all Usernames selected by the member, along with a personal invitation to subscribe. Please go to AOL Keyword: Priority AOL Mail for more information. You can access this keyword only through the AOL software.

Mail Type Description	Icon
Mail from AOL/AOL members

AOL® Certified Mail

AOL® Certified Mail will always include two attributes:

1) A blue ribbon envelop in your online mailbox.

2) An AOL® Certified Mail seal in the upper-left corner of the mail border. The AOL® Certified Mail seal is clickable and takes you to AOL® Keyword: AOL® Certified Mail.

Mail Type Description	Icon
Mail from AOL/AOL members

AOL® Voicemail

AOL Voicemail will always include two attributes:

1) A light blue phone icon.

2) An AOL® Voicemail seal in the upper-left corner of the mail border. The AOL Voicemail seal is clickable and takes you to AOL Keyword: Voicemail or https://dashboard.voice.aol.com for more information.

Mail Type Description	Icon
Mail from AOL/AOL members

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