DataMask Mobile by AOL Member Benefit FAQs

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DataMask Mobile by AOL Member Benefit FAQs

DataMask Mobile by AOL uses patent-protected technology to hook into your computer browser protecting data entry on all webpages—at all times. DataMask Mobile by AOL is available on both Android and iOS devices.

  • Secure Mobile Browsing – Browse the web using the DataMask Mobile by AOL secure browsing feature to avoid phishing websites and keep your information safe.
  • Anti-phishing – DataMask Mobile by AOL proactively diverts you away from phishing sites (websites designed to steal your personal information) so you won't be tricked into giving away your usernames and passwords.
  • E-Vault Collect and securely store all of your photos and documents from anywhere in one place. You can access any file you save to E-Vault from all of your mobile devices and tablets. If something happens to your phone or tablet, your files are always safe in E-Vault!

For more information, read our FAQs below.

FAQs

What is DataMask Mobile by AOL?

DataMask Mobile by AOL allows you to bring the safety and security of DataMask with you wherever you go. DataMask Mobile by AOL disguises your personal information and keeps you away from threatening websites by hiding your keystrokes (anti-keylogging) and diverting you away from sites designed to steal and use your personal information (anti-phishing). For more information, visit the DataMask by AOL MyBenefits page.

 

Is DataMask Mobile by AOL free?

DataMask Mobile by AOL is included in certain AOL Advantage Plans at no additional cost.

Am I eligible for DataMask Mobile by AOL?

Certain AOL Advantage Plans are eligible for DataMask Mobile by AOL. To view what your AOL Advantage Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

Will DataMask Mobile by AOL work on my device?

DataMask Mobile by AOL will work on both Android and iOS devices.

Can I install DataMask Mobile by AOL on more than one device?

You can install DataMask Mobile by AOL on up to five mobile devices.

How do I activate DataMask Mobile by AOL?

To activate DataMask Mobile by AOL, follow these steps:

1. Visit MyBenefits.aol.com and select DataMask Mobile by AOL.

2. Click GET STARTED.

3. Select whether you will be installing DataMask Mobile by AOL on an iOS or Android device.

4. A confirmation email will be sent to your registered account email. Open the email on the mobile device you wish to install DataMask Mobile by AOL on, and follow the prompts.

Note: If you do not receive the confirmation email, do not request another through the activation page. Instead, contact customer service to have your confirmation email resent. This ensures that your five licenses are not applied to the same device.

5. Repeat this process for each device you wish to install DataMask Mobile by AOL.

What happens if I have a new device but have used all of my DataMask Mobile by AOL licenses?

If you’ve recently acquired a new device and are out of licenses to activate DataMask Mobile by AOL, you can deactivate the license on another device.

To deactivate a device, follow these steps:

1. Log into Myaccount.aol.com.

2. Click Manage My Benefits.

3. Locate DataMask Mobile by AOL.

4. Select the device you wish to deactivate and click In Progress next to the device nickname.

5. Click Deactivate.

6. Confirm that you wish to deactivate the active license and close the window.

7. You can now click Add Another Device to activate DataMask Mobile by AOL on your new device.

How do I access files stored in my DataMask Mobile by AOL eVault?

To access the files stored in your DataMask Mobile by AOL eVault you will need to enter the pin number you created.

Note: You can only access your eVault through devices that have used the same account email at set up to install DataMask Mobile by AOL.

How do I get customer support for DataMask Mobile by AOL?

For DataMask technical support, email datamaskhelp@aol.com. Emails will be answered within one business day.

What happens if I change my AOL Advantage Plan or cancel my AOL account?

Only certain AOL Advantage Plans are eligible for DataMask Mobile by AOL.

If you decide to change your AOL Advantage Plan to one that does not include DataMask Mobile by AOL you will cancel DataMask Mobile by AOL. If the cancellation is pending your next billing date, DataMask Mobile by AOL will remain active until the cancellation of your AOL account is complete.



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Last updated: 04-16-2014
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