Cannot download Flash Player

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Cannot download Flash Player

Greetings! Having troubles downloading and installing the latest version of Adobe Flash Player? Read on for a few troubleshooting steps. Hopefully we'll get you fixed up in no time.

Please attempt each of the following solutions in turn. After trying the first solution, check to see if you can then download and install Adobe Flash player. If you’re still having problems, continue using the subsequent suggested solutions until the problem is fixed.

How to


Download the Flash player ActiveX control content debugger

First off, let's try using Adobe's Flash Player debug tool to see if there are any underlying issues with the version of Flash Player already installed on your system.

To download the ActiveX control content debugger:

1. Open your browser and visit www.adobe.com/support/flashplayer/downloads.html

2. On the Adobe Flash Player Support Center page, click the version of Flash you are currently using.

3. Click the Download the Windows Flash Player 9 ActiveX control content debugger (for IE) (EXE, 1.55 MB) link.

4. Click Run and follow the onscreen prompts.


Clear cookies, cache, history and footprints

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue that you are currently experiencing. Your history list can also be a similar concern. The longer the period of time you have specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints to learn how.


Reset web settings

If you have installed multiple browsers some of your browser settings may have changed. However, you can reset your browser to its default settings. The homepage, the search pages and the default browser will be reset without changing the settings of the other browsers on your computer. Please visit our help article Reset web settings to learn how.


Restore browser security settings

By resetting your browser sercurity settings you return the browser to its default state. This is useful when troubleshooting problems that might be caused by settings that were changed after installing another browser. For instructions on how to reset the settings, refer to our help article Reset browser security settings to the default level.



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Message: We're sorry. You need to update your Flash Player.
Download and install Flash Player

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Last updated: 06-19-2014
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