Email buttons are missing or not working on the AOL software

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Email buttons are missing or not working on the AOL software

The email buttons (Send Now, Send Later, Address Book, Print, Reply, Forward, Reply All, Add Address, and/or Report Spam) on the AOL software could be missing or not working for any one of several reasons. Given below are some solutions to resolve the issue. After trying the first solution, check whether you can use the email buttons. If the issue persists, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of Microsoft Windows operating system installed on your computer. If you do not know how to find this information, follow the instructions given in the online help article How do I determine the version of Windows I have.

Solutions


Use the Forget Window Size and Position setting

Using the AOL software, you can change the window size and position to simultaneously see all or some of the windows. If you have used this setting, you may encounter this problem.

Use the Forget Window Size and Position setting:

1. Sign on to the AOL software.

2. Click the Window menu, and then click Forget Window Size and Position.

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Clear the AOL Artwork Database

After an extended period of time, the amount of stored artwork on your computer can reduce efficiency.

After some time, the amount of stored artwork on your computer can reduce the efficiency of the AOL software. You can delete the artwork by resetting the amount of space AOL uses to store online art.

Please click the link corresponding to the version of AOL installed on your computer for instructions on how to clear AOL Artwork Database.


Run Quick Restore

Note: Please close the AOL software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you may receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. For more information, read our online help article AOL TOD update.

The instructions to run Quick Restore may differ depending on the version of ACS installed on your computer. Click the appropriate link from the ones given below for instructions to run Quick Restore.

Note: If you are using AOL Desktop, skip to the next solution.


Uninstall and reinstall the AOL software

If the issue persists, we recommend that you uninstall and reinstall the AOL software. Uninstalling the AOL software removes all damaged and non-repairable files. Once the uninstallation is complete, reinstalling a new copy of the AOL software is quick and easy. Please note that uninstalling the AOL software removes all screen names and settings associated with it. However, your Filing Cabinet files will automatically be stored on the desktop in a folder named Saved on AOL.

Important: If you have saved your AOL password on the AOL software, ensure that you remember your password before you uninstall the AOL software because uninstalling the software will delete your saved password. If you don’t remember your password, we recommend that you change your password before proceeding any further. You will also need to remember the answer to your Account Security Question (ASQ) to be able to change your password. You can change your ASQ if you don’t remember the answer to it. For instructions on how to change your password or ASQ, refer to the following online help articles:

Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL software.

Note: If you are unable to uninstall the AOL software, refer to our online help article Can't uninstall the AOL software.

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Last updated: 06-10-2014
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