Manually delete AOL folders

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Manually delete AOL folders

Hello there! Sometimes, uninstalling the AOL software may not work or may not resolve the issue you are facing. In such cases, manually deleting the AOL folders ensures that all the AOL files and folders are removed from your computer.

Before you start

Please print or save a copy of these instructions, as you may have to close this page as you go through the following suggested solutions.

You will also need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have.

How to

Instructions for how to manually delete AOL folders are different depending on the version of Windows installed on your computer. Please choose your operating system from the links below and follow the corresponding instructions:


Manually delete AOL folders on Windows 7/Vista

1. Click Start and then click Computer.

2. Double-click Local Disk (C:).

3. Double-click Program Files.

4. Right-click any folders labeled AOL, AOL #.#, or America Online #.#, and then click Delete.

Note: The # symbol here represents the AOL software version number.

5. Click Yes. Repeat Steps 4 and 5 until you delete all the AOL or America Online #.# folders.

6. Double-click Common Files.

7. Right-click aol, and then click Delete.

8. Click Yes. Repeat Steps 7 and 8 to delete the aolshare folder.

Note: As a good practice, you should also delete AOL files from the ProgramData and AppData folders.

  • To delete the AOL files from ProgramData, go to Local Disk (C:). Then, double-click ProgramData, right-click AOL, AOL #.#, or America Online #.#, and click Delete.

  • To delete the AOL files from AppData, go to Local Disk (C:), double-click Users, and then double-click your Windows login name or Administrator. Then double-click AppData, double-click Roaming, and then right-click AOL, AOL #.#, or America Online #.#, and click Delete.

9. Click X to exit.

Note: For instructions on how to install the AOL software, please read our online help article Install the AOL software.


Manually delete folders on Windows XP/2000/Me/98

1. Open My Computer.

  • If you are using Windows XP, click Start, and then click My Computer.

  • If you are using Windows 2000/Me/98, double-click the My Computer icon on your desktop.

2. Double-click Local Disk (C:).

3. Double-click Program Files.

4. Right-click AOL, AOL #.#, or America Online #.#, and then click Delete.

Note: The # symbol here represents the AOL software version number.

5. Click Yes. Repeat steps 4 and 5 until you delete all AOL or America Online #.# folders.

6. Double-click Common Files.

7. Right-click AOL, and then click Delete.

8. Click Yes. Repeat Steps 7 and 8 to delete the AolCoach and aolshare folders.

Note: As a good practice, you should also delete AOL files from the ProgramData and Application Data folders.

  • To delete the AOL files from ProgramData, go to Local Disk (C:). Then, double-click ProgramData, right-click AOL, AOL #.#, or America Online #.#, and click Delete.

  • To delete the AOL files from Application Data, go to Local Disk (C:), double-click Documents and Settings, and then double-click your Windows login name or Administrator. Then double-click Application Data, right-click AOL, AOL #.#, or America Online #.#, and click Delete.

9. Click X to exit.

Note: For instructions on how to install the AOL software, please read our online help article Install the AOL software.





About this article:
Last updated: 06-19-2014
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