AIM 7 for Windows: Usernames, Account Management, and Sign-on Settings FAQs
AIM 7 for Windows: Usernames, Account Management, and Sign-on Settings FAQs
Select a heading and expand the FAQs below to find the answer to your question.
How do I register for an AIM Username?
Registering for an AIM Username is simple. Using AIM is free and fun!
Note: AOL members can sign in to AIM using their AOL Usernames.
Is there a way to retrieve my AIM Username?
Unfortunately, there isn’t a way to retrieve your Username from our system. We suggest getting in touch with a buddy that you recently messaged and asking if he or she has a record of your Username in her Buddy List.
If you'd like to try a using a few different combinations, you have six chances to get your Username right. After the sixth incorrect attempt at entering a Username, you will be locked out of your account for 24 hours.
Can I change my Primary Master Username?
Unfortunately, no. Once you create your Primary Master Username, you can’t change it. The best way to get a new Username is simply to open a brand new free AIM account. Once you’re up and running you can add buddies under the new account and chat with them using the new Username. Get a new Username!
Can I use my account after deleting my Username?
Yes! You can access your account by restoring your AOL Username within six months of deleting it. Act fast, though – after six months, it's gone for good.
Not sure how to restore your Username? Follow these steps:
You will receive a confirmation message once the process is complete.
How do I link/ unlink my Usernames?
When you link Usernames, you only have to sign in once to AIM to access multiple Buddy Lists. You can switch from one Username and Buddy List to a different Username and Buddy List without leaving AIM.
How to link your Username
Note: If you change the password for one of the Usernames you linked, that Username will no longer be linked to the others. This means you'll simply have to re-link it (using these instructions). But don't let that stop you from changing passwords, it's always great to have the strongest password possible.
Here’s how to link your accounts:
Tip: Once you link Usernames, you can switch from one to another with a click. At the top of your Buddy List, click the down arrow next to your Username. This opens the list of Usernames you’ve linked. In the list, just click the Username you want to use. Note that the Buddy List for that Username will appear.
How to unlink your Username(s)
Can I have more than one Username?
Yes, you can add up to six additional Usernames to your original account.
Password & Cancellation FAQs
How do I change or reset my AIM password?
Forget your AIM password? Need to change it? No worries! AOL makes it relatively painless to change your password.
Changing your password
Resetting your password
How can I set AIM to remember my password?
Already signed into AIM? If so, first sign out. To do that, click Options OR Menu (depending on which version of AIM you’re using), then click Sign Out.
How do I change the email address linked to my AIM account?
How do I cancel my AIM account?
We’re sorry to hear that you want to cancel your AIM service, but we'll show you how:
If you’d like to uninstall the AIM software in addition to canceling your AIM account, you can find instructions here. Thanks for using AIM to stay in real-time touch with your buddies and we hope you'll be back soon!
Sign on Settings
How can I set AIM to open automatically when I start my computer?
Now, AIM will automatically sign you in when you start your computer. From the settings page you can also change how you log out and install updates. Play around with your settings until you’ve got AIM working the way you want.
How do I prevent Aim from opening automatically when I start my computer?
You'd like to stop AIM from starting when you log on to your computer? Here’s how to change your AIM sign in settings:
Now you can log into AIM at anytime by clicking on the AIM icon and signing in.
How do I delete a Username from the AIM sign-in window?
How do I disable AOL Homepage from appearing when I sign into AIM?
When you sign into AIM, the AOL Homepage launches automatically. If you want to disable this automatic launch, please follow the instructions below:
That's it! If you change your mind and you'd like the AOL Homepage to launch automatically again, return to the Sign In / Sign Out page and select Welcome Page.
How do I configure my AIM connection settings?
Are you having connection troubles? Here are some suggestions to help:
If you’re using a Facebook Username and password to sign in to AIM, you'll see the image below.
When Auto Configuration is running, the following window will appear indicating its progress:
If the Auto configuration process is not successful, you can manually review and change your AIM Connection Settings.
Customize AIM Connection Settings
Customizing the connection settings may help you establish a connection to AIM, especially if you are connecting through a proxy server.
Note: If you are not comfortable with manually updating software settings, we recommended trying the Auto Configuration tool again. However, if you do proceed, we recommended that you print the instructions for reference and make note of the current settings before making any changes.
AIM will initially attempt to establish a connection directly through the AIM server. If the connection fails, AIM will look at the Internet Explorer® proxy settings. Some network setup may require traffic to travel through a proxy server before reaching the Internet. You can determine whether this is the case for you by reviewing your Internet Explorer proxy settings. If Internet Explorer is configured to use a proxy, you can copy the settings and enter them into the AIM Connection Proxy Server settings.
To determine whether you’re using a proxy server:
1. Launch Internet Explorer.
2. On the Internet Explorer window, click Tools, and then click Internet Options.
3. On the Internet Options or Internet Properties window, click the Connections tab.
4. Click the LAN Settings button.
• If the Use a proxy server for your LAN box is unchecked and you are able to connect to the Internet through Internet Explorer, then you are not using a proxy server, and you don't need to proceed any further.
• If the Use a proxy server for your LAN box has a check mark in it, click Advanced. Copy the listed proxy address and port information. This information has to be entered into the AIM Connection Proxy Server settings. Click OK to close the Proxy Settings window.
5. Click OK to close the Local Area Network (LAN) Settings window.
6. Click OK to close the Internet Options window.
7. Close out of Internet Explorer.
8. In the Connection settings window, check the Connect Using Proxy box. Enter the appropriate Host and Port information you found in your Internet Explorer settings.
Note: The Host information is the same as the Proxy address in Internet Explorer.
9. After you enter your proxy server settings, you will have to select the protocol being used by your proxy server.
• The HTTPS protocol is the same as the “Secure” protocol found in your Internet Explorer Settings.
If you add a Username or password, make sure to save your changes before exiting.
Auto Configure and Reset
1. At the top of your Buddy List®, click Menu or Options (depending on which version of AIM you’re using), and then click Settings.
2. Click Connection.
3. Click Auto Configure to have the AIM application attempt to automatically configure your connection settings. You may still be required to enter your proxy server information.
4. Click Reset to clear any existing settings.
Phew… that was a lot of work. Wasn’t it?
How do I connect with AIM software through a proxy server?
If you are using the AIM software on a network, or behind a firewall that connects to the Internet through a proxy server, you may need to set your proxy settings to the proper configuration.
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|Last updated: 07-09-2014|
|© 2013 AOL Inc.|