AOL icon is missing

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AOL icon is missing

Is your AOL icon not where it's suppose to be? Let's find it. After trying the first solution, check whether you can see and use the AOL icon. If you're still unable to see the AOL icon, continue using the suggested solutions until the problem is fixed.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in our online help article How do I determine the version of Windows I have.

Solutions


Create a shortcut to the AOL software from the Programs menu

Click Start, select All Programs or Programs, and then select AOL or America Online. Right-click AOL #.# (where #.# denotes the version of AOL installed on your computer), select Send To, and then click Desktop (create shortcut).


Locate the AOL.exe file for the AOL software

If you cannot find the AOL.exe file in System Information App Folder, you can use Windows to search for the file and create a shortcut to the desktop.

To search for the AOL.exe file in Windows Vista, do the following:
1. Click Start. In the Start Search box, type aol.exe, and then tap the Enter key on your keyboard.
2. Right-click the copy of the aol.exe file, select Send To, and then click Desktop (create shortcut).
3. Click OK.

To search for the AOL.exe file in Windows XP, do the following:
1. Click Start, click Search, and then click All Files and Folders.

Note: (If you are using Windows XP in classic view, follow the Windows 2000 instructions.)

2. In the All or part of the file name box, type aol.exe, and then click Search.
3. After the search is complete, navigate to the folder containing the most recent version of the AOL software you've used, right-click the copy of the aol.exe file, select Send To, and then click Desktop (create shortcut).
4. Click OK.
5. Click X to close all open windows.

To search for the AOL.exe file in Windows Me/2000, do the following:
1. Click Start, select Search, and then click For Files or Folders.
2. In the Search for files or folders named box, type aol.exe, and then click Search Now.
3. After the search is complete, navigate to the folder containing the most recent version of the AOL software you've used, right-click the copy of the aol.exe file, select Send To, and then click Desktop (create shortcut).
4. Click OK.
5. Click X to close all open windows.

To search for the AOL.exe file in Windows 98, do the following:
1. Click Start, select Find, and then click Files or Folders.
2. In the Named box, type aol.exe, and then click Find Now.
3. After the search is complete, navigate to the folder containing the most recent version of the AOL software you've used, right-click the copy of the aol.exe file, select Send To, and then click Desktop (create shortcut).
4. Click OK.
5. Click X to close all open windows.

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Show all desktop icons

Are all your desktop icons missing? Here's how to get them back.

To display all your desktop icons:

1. Using your mouse, right-click anywhere on your desktop.

2. Move your pointer over Arrange Icons By and then click Show Desktop Icons.

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Uninstall and reinstall the AOL software

If the aol.exe file cannot be located, it means that the AOL software is not installed on your computer or some files associated with the software are missing. We recommend that you uninstall and reinstall the AOL software. Installing a new copy of the AOL software is quick and easy.


Contact your computer manufacturer

We have determined that the issue you are facing is not caused by the AOL software. We recommend that you contact your computer manufacturer, or if your computer is no longer under warranty, a local computer repair shop or technician, for further assistance. The AOL software uses many programs to deliver content to your computer, and these programs should function efficiently for the software to function correctly. All programs are highly dependent on the computer's operating system and other applications to work properly. It appears that one of the following programs/applications may be the cause of the issue.

  • The operating system
  • Several media players
  • Many text editors and text viewers
  • Microsoft Internet Explorer and other Web browsers

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About this article:
Last updated: 08-11-2011
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