Blank page or other problems while accessing websites

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Blank page or other problems while accessing websites

IMPORTANT: If you are experiencing browsing issues on the AOL Desktop using Windows XP, please upgrade to the latest version.

Eek! Receiving a blank page while accessing a webpage isn’t a good thing, but no worries. We can fix this. Try the solutions below to resolve the problem. If the first solution doesn’t work, try the next and so on.

For starters, you’ll need to know your version of Microsoft Windows and web broswer version. Also, if you’re using AOL 9.0 Optimized, AOL 9.0 Optimized SE/LE or AOL Security Edition, follow the instructions given in the help article How do I determine the version of AOL Connectivity Service (ACS) I have?

Note: If you are using AOL 9.0 VR or higher, you have ACS 4 installed on your computer.

Solutions


Clear cookies, cache, history and footprints

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can jam your computer’s disk space. Your history list can be a similar concern. The longer you save pages to your history list, the more disk space your computer uses. You can free disk space by clearing this list. Depending on the number of files in your cache and history, it may take a few minutes. To learn how to clear your cookies, cache and history, please visit our help article Clear cookies, cache, history and footprints.


Reset web settings

If you can’t view webpages on the internet it may be because your web browser settings have changed. You can easily restore your web settings to default. The homepage, your search pages and the default browser will be reset without changing the settings of other browsers on your computer. Visit our Reset web settings help article to learn how.


Temporarily disable a firewall or configure McAfee

There may be a firewall or other security software on your computer that is preventing you from connecting to the AOL service. You can temporarily disable your firewall and check whether you are able to connect to the internet. Check out our help article Disable third-party firewall software.


Rebuild AOL Adapter

AOL Adapter connects the AOL software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the web. You can fix the damage by rebuilding AOL Adapter.

Please click the link corresponding to the version of ACS installed on your computer for instructions on how to rebuild AOL Adapter.


Run WebUtil

WebUtil restores the system settings to resolve connection and browsing problems.

Please click on the version of ACS installed on your computer for instructions on how to run WebUtil.


Activate tunneling using AOL Keyword: Browser Fix

You may have issues accessing websites if tunneling is not activated on the AOL Desktop Software. Tunneling allows the AOL Desktop Software to work better with your local ISP network. To learn how to activate tunneling, refer to our help article Activate tunneling with AOL Keyword: Browser Fix.


Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Click the link the version of Windows installed on your computer to learn how to enable only essential startup programs on your computer.

If you're using Windows 2000/Me/98, you'll have to manually close all the programs currently running on your computer to resolve the issue. Please click on the version of Windows installed on your computer for instructions on how to close all programs.


Disable the proxy server in Internet Options

Disabling the proxy server can help resolve the issue. Refer to our online help article Disable proxy server to learn how.


Enable cookies on your browser

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Disabling the cookies on your browser may sometimes cause the blank page you’re currently experiencing; therefore, you may want to enable the cookies if they are disabled. Visit our help article Enable cookies on your browser to learn how to enable cookies.


Repair the network stack list using NetShell

Note: If you are using Windows 98/Me, follow the instructions given in the help article How to run WebUtil.

One of the components of the internet connection on your computer is a built-in set of instructions called TCP/IP (Transmission Control Protocol/Internet Protocol). TCP/IP can sometimes become damaged or corrupted. If you can't access websites in spite of trying all the above-mentioned solutions, we suspect TCP/IP to be the cause of the issue.

TCP/IP is a core component of Windows and you can't remove the TCP/IP stack; however, you can reset TCP/IP to its original state by using the NetShell utility.

Click on the version of Windows installed on your computer to know how to repair the network stack.


Run Quick Restore

The Quick Restore feature allows you to reset the AOL Desktop Software to its default state by deleting all updates downloaded in the past. It can help resolve issues you may have with the AOL Desktop Software without having to reinstall the software.

Before you begin, you’ll need to close the AOL Desktop Software. Once Quick Restore is completed, you will receive a series of AOL Desktop Software updates, also known as AOL TOD (Tools on Demand) updates. To learn more, read our help article AOL TOD update.

Please click on the version of ACS installed on your computer for instructions to run Quick Restore.

Note: If you are using AOL Desktop v10.1, skip to the next solution. If you are using AOL 8.0 Plus or lower, go to Clear AOL Artwork Database.


Uninstall and reinstall the AOL Desktop Software

If the issue persists, we recommend that you uninstall and reinstall the AOL Desktop Software. Uninstalling the AOL Desktop Software removes all damaged and non-repairable files, and reinstalling the software creates new, error-free files.

Please click on the version of Windows on your computer for instructions to uninstall and reinstall the AOL Desktop Software.


Run the Windows Update utility

Microsoft often releases patches (small bits of code) that fix security holes and help protect your computer. By running the Windows Update utility and installing these security patches, you can help protect your computer. Refer to our help article Run the Windows Update utility to learn how to do so.



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Last updated: 07-10-2014
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