AOL Sign On screen is missing

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AOL Sign On screen is missing

Sometimes, you may not be able to see the AOL Sign On screen when you start the AOL software. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can see the Sign On screen. If the issue persists, continue using the suggested solutions until the problem is fixed.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. If you do not know how to find this information, follow the instructions given in the online help article How do I determine the version of Windows I have?

Solutions


Open the Sign On screen

Someone, while using your computer, may have simply closed the Sign On screen.

To open the Sign On screen

1. Start the AOL software as you normally would, but do not sign on.

2. Click the Sign On menu, and then click Sign On Screen.

Note: If the Sign On screen is still not visible, click the Window menu, and then click Cascade.


Run Quick Restore

Note: Please close the AOL software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you may receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. For more information, read our online help article AOL TOD update.

The instructions to run Quick Restore may differ depending on the version of ACS installed on your computer. Click the appropriate link from the ones given below for instructions to run Quick Restore.

Note: If you are using AOL Desktop, skip to the next solution.

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Remove Viewpoint Media Player

If your Viewpoint Media Player is not working properly, it can prevent the Sign On screen from being displayed. Uninstalling the media player may help resolve the issue. Please click the appropriate link given below for instructions on uninstalling the media player.

To uninstall Viewpoint Media Player on Windows Vista

1. Click Start, and then click Control Panel.

2. Click the Programs icon.

Note: If Control Panel is set to Classic View (check in the left pane of the window), double-click the Programs and Features icon, and then skip to step 4.

3. Click the Programs and Features icon.

4. Select Viewpoint Media Player (Remove Only), and then click Uninstall/Change.

5. Click Continue.

6. Click Yes.

Note: Close all open windows. Start the AOL software. Viewpoint Media Player will automatically reinstall.

To uninstall Viewpoint Media Player on Windows XP/2000/Me/98

1. Open Control Panel.

  • If you are using Windows XP, click Start, and then click Control Panel.

  • If you are using Windows 2000/Me/98, click Start, select Settings, and then click Control Panel.

2. Double-click the Add or Remove Programs or Add/Remove Programs icon.

3. Click Viewpoint Media Player to highlight it, and then click Change/Remove or Add/Remove.

4. Click Yes to confirm the uninstallation.

Note: Close all open windows. Start the AOL software. Viewpoint Media Player will automatically reinstall.


Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. For instructions to enable only the essential startup programs on your computer, please click the appropriate link from the ones given below, depending on the version of Windows installed on your computer.

If you are using Windows 2000/Me/98, you will have to manually close all the programs that are currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.


Uninstall and reinstall the AOL software

If the issue persists, we recommend that you uninstall and reinstall the AOL software. Uninstalling the AOL software removes all damaged and non-repairable files. Once the uninstallation is complete, reinstalling a new copy of the AOL software is quick and easy. Please note that uninstalling the AOL software removes all screen names and settings associated with it. However, your Filing Cabinet files will automatically be stored on the desktop in a folder named Saved on AOL.

Important: If you have saved your AOL password on the AOL software, ensure that you remember your password before you uninstall the AOL software because uninstalling the software will delete your saved password. If you don’t remember your password, we recommend that you change your password before proceeding any further. You will also need to remember the answer to your Account Security Question (ASQ) to be able to change your password. You can change your ASQ if you don’t remember the answer to it. For instructions on how to change your password or ASQ, refer to the following online help articles:

Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL software.

Note: If you are unable to uninstall the AOL software, refer to our online help article Can't uninstall the AOL software.

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Last updated: 03-24-2011
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