Stop the AOL Desktop Software from starting automatically

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Stop the AOL Desktop Software from starting automatically

If your AOL Desktop Software starts automatically when your computer is turned on, try the solutions listed below to resolve the issue. After trying the first solution, check whether the issue is resolved. If the AOL Desktop Software continues to automatically start, try the suggested solutions until the problem is fixed.

You will need to know the version of the Microsoft Windows operating system, web browser and AOL Desktop Software installed on your computer.

Solutions


Disable Auto Fast Start

The AOL Desktop Software can be set to start automatically every time you turn on your computer. You can do this by using Auto Fast Start. This feature, if enabled, may cause the issue that you are currently facing.

To disable Auto Start options in AOL 9.0 or higher:

1. On the Windows taskbar, next to the clock, right-click the AOL icon, select AOL #.# (where # is a number that denotes the version of the AOL Desktop Software installed on your computer), and then click Start-Up Settings.

Note: If you don't see the AOL icon next to the clock, click the arrow next to the clock to reveal hidden icons. Please know that you can customize your Windows 7 System Tray. To learn how to do so, read our help article How do I customize Windows 7 system tray?

2. Clear the check box next to Enable Fast Start, and then click Save.

To disable Auto Start options in AOL 8.0 or lower:

1. On the Windows taskbar, next to the clock, right-click the AOL icon, and then click Auto Start Options.

2. Select the check box next to Don't use any Auto Start options, and then click OK.


Set Internet Explorer to never dial a connection

If a program on your computer needs to access the internet, the Internet Explorer browser may start the AOL Desktop Software in an effort to get online. This feature of Internet Explorer, if enabled, may cause the issue that you are facing. For instructions to set Internet Explorer to never dial a connection, please read our help article Configure Internet Explorer to never dial a connection.


Reset web settings

If you've installed multiple web browsers and are the error message, some of your browser settings may have changed; however, you can reset your web settings without changing the settings of other browsers on your computer. Please visit our help article Reset web settings and select your browser version to learn how to set your web setting to default.


Uninstall and reinstall the AOL Desktop Software

If the issue persists, we recommend that you uninstall and reinstall the AOL Desktop Software. Uninstalling the AOL Desktop Software removes all damaged and non-repairable files, and reinstalling the software creates new, error-free files.

Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL Desktop Software.




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Last updated: 05-18-2011
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