AOL Calendar Troubleshooting

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AOL Calendar Troubleshooting

You may not be able to view events or entries on your Calendar, or have other problems accessing AOL Calendar for any one of several reasons. Listed below are a few solutions to resolve this issue. After trying the first solution, check whether you can view events that you previously entered on your calendar. If the issue persists, continue using the suggested solutions until the problem is fixed.

Select a heading below to expand for more information.

Change the calendar color to default blue

Sometimes, a change in the color of the calendar can cause the issue you are facing. Changing it back to the default color can help fix the problem.

To change the calendar color to default blue:

  1. In the list of calendars on the left panel, click the drop-down menu next to the calendar you are facing issues with, and then click Edit.
  2. Under Edit Calendar, click the drop-down menu next to the color, and then select the Blue option.
  3. Click Save. You should be able to view the data on your calendar.

Ensure that your AOL Calendar is selected to be displayed

You can have multiple personalized calendars in your AOL Calendar, and you can choose which calendar(s) to display at any time. If your main calendar is not selected, your calendar will appear to be blank or have some entries missing.

To display a specific calendar

  1. Go to AOL Keyword: Calendar or www.calendar.aol.com. If prompted, sign on with your Username and password.
  2. On the upper left of the window, under Calendars, ensure that the check box next to your Username is selected.
  3. Note: You can also select from the other options available to display in your Calendar, such as US Holidays.

Verify that AOL Calendar was not edited

If your AOL Calendar is shared, other people can edit information on the calendar. To verify that the calendar was not edited, contact everyone who can access your calendar to enquire whether they made any changes to the calendar.

Restart your computer

If you haven't recently restarted your computer or you don't restart your computer very often, we recommend that you do so. Restarting the computer clears the internal memory; this often resolves many issues.

For instructions on how to restart the computer, please read our help article Restart the computer.

Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue you are experiencing. Your history list can be a similar concern. The longer the time period you have specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.

Note: Once you clear your cookies, cache, history and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies and footprints will differ depending on the browser you use. To learn how, please visit our help article Clear cookies, cache, history and footprints.

Note: Most users need not clear the TopSpeed cache. However, if you experience significant performance problems with the AOL Calendar, clearing your TopSpeed cache may help fix the issue.

Please click the link corresponding to the version of the AOL software installed on your computer.

Reset web settings

If you've installed multiple web browsers your settings may have changed; however, you can reset your browser to its default settings. The homepage, the search pages and the default browser will be reset without changing the settings of other browsers on your computer. Please visit our help article Reset web settings to learn how to reset your web settings.

Ensure that Java Scripting and cookies are enabled

To enable Java Scripting and cookies:

  1. Click Start, click All Programs or Programs, and then click Internet Explorer.
  2. Click the Tools menu, and then click Internet Options.
  3. Click the Security tab.
  4. Click the Internet icon, and then click Custom level.
  5. Scroll down to the Scripting section. Under Active Scripting, select the Enable option; under Scripting of Java Applets, select the Enable option, and then click OK.
  6. Click the Privacy tab.
  7. Click Advanced.
  8. Click the Override automatic cookie handling box to place a check mark in it, select the two Accept options, and then click OK.
  9. Click OK to close the Internet Options window.

Run a quick restore

Note: Please close the AOL software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you will receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. To learn more about AOL TOD updates, read our online help article AOL TOD update.

Please click the link corresponding to the version of ACS installed on your computer for instructions to run Quick Restore.

Note: If you are using AOL Desktop v10.1, skip to the next solution. 

Delete AOL Calendar files for the affected screen name

Sometimes, the files that store your local AOL Calendar information on your computer may become corrupted. Deleting these files will help you resolve this issue. The AOL server will restore these files once you sign back on the AOL software. You will not lose any information from your AOL Calendar when you delete these files from your computer and allow the server to restore the files. Select the appropriate version of the AOL software from the links given below to know how to delete AOL Calendar files.

To delete AOL Calendar files for all versions of AOL 9.0

  1. Click Start, select All Programs or Programs, select America Online, and then click AOL System Information.
  2. Note: If you are unable to access AOL System Information, go to our online help article Open App Folder to find out how to manually open the App Folder. Click the Back button of that online help article to return to this article, and then continue from Step 5.

  3. Click OK, if necessary.
  4. Click the AOL or AOL Software tab.
  5. Note: If you are using AOL 9.0 Optimized or AOL 9.0 Optimized SE/LE, you will need to click the System Information tab.

  6. Click App Folder or Open App. Folder.
  7. Double-click the MyCalendar folder.
  8. Right-click the file [Username].kal, where [Username] is the affected Username, and then click Delete.
  9. Click Yes.
  10. Close all windows that were opened during this process.
  11. Sign on to the AOL service and open your AOL Calendar.

To delete AOL Calendar files for AOL 8.0/7.0

  1. Sign off and exit the AOL software.
  2. On the desktop, double-click the My Computer icon.
  3. Note: In Windows XP, click Start, and then click My Computer.

  4. Double-click the Local Hard Drive icon, normally (C:\).
  5. Double-click the Program Files folder.
  6. Double-click the America Online folder that corresponds to the version of the AOL software that you are using.
  7. Double-click the MyCalendar folder.
  8. Right-click the file [Username].cal.nds, where [Username] is the affected Username, and then click Delete.
  9. Right-click the file [Username].log.nds, where [Username] is the affected Username, and then click Delete.
  10. Close all windows that were opened during this process.
  11. Sign on to the AOL service to restore AOL Calendar files.

To delete AOL Calendar files for AOL 6.0

  1. Sign off and exit the AOL software.
  2. On the Windows desktop, double-click the My Computer icon.
  3. Note: If you are using Windows XP, click Start, and then click My Computer.

  4. Double-click the Local Hard Drive icon, normally (C:\).
  5. Double-click the America Online 6.0 folder.
  6. Double-click the MyCalendar folder.
  7. Right-click the [Username].cal file, where [Username] is the affected Username, and then click Delete.
  8. Close all windows that were opened during this process.
  9. Sign on to the AOL service to restore AOL Calendar files.

Start the Calendar while online afted the installation of a new version of the AOL Software

You can start the calendar while you are online once you have installed a new version of the AOL software.

If you are not connected to the Internet and you start the AOL Calendar for the first time, your calendar appears blank. Once you sign on to the AOL service, your calendar is updated with your information.

AOL Calendar is missing from the services menu

If you find AOL Calendar missing from the Services menu on your AOL software, please follow the instructions given below to resolve this issue and place the calendar option back in the Services menu.

To add the calendar option to the services menu

  1. Start the AOL software.
  2. Go to AOL Keyword: Calendar or http://calendar.aol.com/.
  3. Once the calendar is open, on the upper right of the title bar, click the heart icon.

  4. Click the arrow next to Add to Favorites, select AOL Toolbar Menu Favorites, and then click Services Menu. The AOL Calendar option will be added to the Services menu.

The AOL Calendar icon on the AOL toolbar shows an old date

You may find that the AOL Calendar shows an old date while accessing it through the AOL toolbar icon on the AOL software. Deleting the existing icon and adding a new one can resolve this issue. Please follow the instructions given below to delete, and then add another Calendar icon to the toolbar.

  1. Sign on to the AOL software.
  2. Right-click the Calendar icon on the AOL toolbar, and then click Remove from Toolbar.

  3. Click Yes.

  4. Go to AOL Keyword: Add an icon.

  5. Note: This keyword can be accessed only within the AOL software. However, the Keyword feature is not available in AOL Desktop v10.1.

  6. Select the box next to Calendar, and then click Add.

The Calendar will be added to the AOL toolbar, and you should be able to view the correct date on it.


About this article:
Last updated: 07-31-2014
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