Toolbar is missing from the AOL software

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Toolbar is missing from the AOL software

If you can't see the toolbar in the AOL software just below the File, Edit, and View menus, a low-level corruption of the software may have occurred. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can see the AOL toolbar. If the issue persists, continue using the suggested solutions until the problem is fixed.

Information you need

Note: If you are using AOL 9.0 VR or higher versions of the AOL software, you have ACS 4 installed on your computer.

Solutions


Run Quick Restore

Note: Please close the AOL software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you may receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. For more information, read our online help article AOL TOD update.

The instructions to run Quick Restore may differ depending on the version of ACS installed on your computer. Click the appropriate link from the ones given below for instructions to run Quick Restore.

Note: If you are using AOL Desktop, skip to the next solution.


Rebuild AOL toolbar

Damaged toolbar.ind and toolbar.lst files may cause issues like missing toolbar, garbled toolbar display, or missing icons. Deleting these files and then signing on to the AOL service will help create a new, undamaged toolbar. However, if you are using AOL 9.0 Optimized, you don't have to manually delete these files; instead, you can fix the toolbar by going to AOL Keyword: Toolbarfix. Click the appropriate link below for instructions on how to rebuild the AOL toolbar

To delete toolbar.ind and toolbar.lst when using any version of the AOL software on Windows 7/Vista

1. Click Start. In the Search box, type system, and then click AOL System Information. If prompted by the User Account Control window, click Yes to open the AOL System Information 2.0 window.

IMPORTANT: If no window appears, check the Windows taskbar for a flashing tab. If you see the flashing tab, click it. The User Account Control window will now appear. Click Yes to open the AOL System Information window.

Note: If you are unable to access AOL System Information, you can open the folder that contains the main.idx file manually. To know how to do so, go to our online help article Open Data Folder. Click the Back to previous page button in the help article to return to this article, and then continue from Step 3.

2. Click the AOL Software or AOL tab, and then click Open Data Folder.

3. Double-click the idb folder.

4. Double-click the screen name folder that you are facing the issue with.

5. Click the toolbar.lst file to highlight it, click the Organize drop-down menu, and then click Delete.

6. Click Yes to confirm.

7. Click the toolbar.ind file to highlight it, click the Organize drop-down menu, and the click Delete.

8. Click Yes to confirm.

9. Click X on the upper right to close all open windows.

10. Start the AOL software to get a new, undamaged AOL toolbar.

To delete toolbar.ind and toolbar.lst when using any version of the AOL software on Windows XP/2000/Me/98

1. If you are using Windows XP/2000/Me/98, click Start, and then click Run. In the Open box, type sinf, and then click OK. If prompted by a caution window, click OK. The AOL System Information 2.0 or AOL System Information window appears.

Note: If you are unable to open AOL System Information, go to our online help article Open Data Folder to find out how to manually open the Data Folder. Click the Back button in that online help article to return to this article, and then continue from Step 3.

2. Open Data folder.

  • If you are using ACS 4 or ACS 3, Click the AOL Software or AOL tab, and then click Open Data Folder.
  • If you are using ACS 2, click the WAOL tab, and then click Data Folder.
  • If you are using ACS 1, click Data Folder.
  • If you are using AOL 8.0 or lower versions, click Folder.
3. Double-click the idb folder.

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4. Double-click the folder of the Username that you are currently having issues with.

5. Click the toolbar.lst file to highlight it, click the Organize drop-down menu, and then click Delete.

6. Click Yes to confirm.

7. Click the toolbar.ind file to highlight it, click the Organize drop-down menu, and the click Delete.

8. Click Yes to confirm.

9. Click X on the upper right to close all open windows.

10. Start the AOL software to get a new, undamaged AOL toolbar.

To run ToolbarFix.exe on AOL 9.0 Optimized

1. Go to AOL Keyword: Toolbarfix or http://greenhouse.aol.com/aol/ToolbarFix.exe.

2. Click Save or Save File to save the ToolbarFix.exe file.

Note: If prompted, navigate to the location (for example, Desktop) where you want to save the ToolbarFix.exe file.

3. When the download is complete, sign off and close the AOL software.

4. Navigate to the location where you saved the ToolbarFix.exe file, and then double-click it.

5. Click Run.

6. Click OK.

7. Click OK once again.

8. Restart the computer, and then start the AOL software to get a new, undamaged AOL toolbar.

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Uninstall and reinstall the AOL software

If the issue persists, we recommend that you uninstall and reinstall the AOL software. Uninstalling the AOL software removes all damaged and non-repairable files. Once the uninstallation is complete, reinstalling a new copy of the AOL software is quick and easy. Please note that uninstalling the AOL software removes all screen names and settings associated with it. However, your Filing Cabinet files will automatically be stored on the desktop in a folder named Saved on AOL.

Important: If you have saved your AOL password on the AOL software, ensure that you remember your password before you uninstall the AOL software because uninstalling the software will delete your saved password. If you don’t remember your password, we recommend that you change your password before proceeding any further. You will also need to remember the answer to your Account Security Question (ASQ) to be able to change your password. You can change your ASQ if you don’t remember the answer to it. For instructions on how to change your password or ASQ, refer to the following online help articles:

Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL software.

Note: If you are unable to uninstall the AOL software, refer to our online help article Can't uninstall the AOL software.



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Last updated: 03-24-2011
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