I forgot the answer to my AOL Account Security Question

Text Size


I forgot the answer to my AOL Account Security Question

This happens to everyone from time to time! You can get back on track by re-setting the question.

Here’s how to do it:

1. Go to asq.aol.com/.

2. Sign in with your Username or Email and Password.

3. Click I forgot my answer


Select one of the available options to verify your account, and follow the steps below. Click a category heading to expand:

Verify the account with a security code

You can verify the account with a security code that will be sent to your phone number.

In case if you have multiple phone numbers listed on the account, you could choose the phone number that you wish the code to be delivered to.

Verify the account with an alternative email

You can choose to send the verification email to an alternative email address.

Verify the account with profile information

Enter your Name, Date of Birth and Zip code information to verify the account.

Verify the account with billing information

Enter the Name on card, Phone and Last 4 digits of credit card information to verify the account.

4. Click the New Question drop-down menu and select a question from the list.

5. In the Answer box, type the answer to your ASQ.

6. Click Next.

7. You will receive a confirmation message. Click Done.


Still need help? Ask us on: or

Related Articles:


Change or update your Account Security Question (ASQ)
What is meant by verification with Account Security Question?

About this article:
Last updated: 04-30-2014
© 2013 AOL Inc.