Suspicious Activity FAQs
Suspicious Activity FAQs
We have answers to all your questions regarding compromised accounts and suspicious activity.
If you received the Suspicious alert notice: Blocked AOL accounts, please visit the help article, Suspicious alert notice: Blocked AOL accounts.
Click a heading below to expand your question.
What is a compromised account?
A compromised account is one that has been accessed by someone other than you. It usually means someone figured out your password (without your knowledge or consent) and was able to log in to your account.
What's the difference between hacked and spoofed?
You can identify whether your account is hacked or spoofed with the help of your Sent folder.
How do I know if my account has been compromised (hacked)?
What should I do if my account is compromised?
I receive spam emails from my own email address. What do I do?
Your Sent folder may offer the best clue to whether you have been hacked or spoofed.
Email spoofing is a technique that spammers use to send spam without it seeming like the message was from them. The spammer enters your email address in the From: field to make it seem like the spam message is coming from your AOL Mail address even though it is being sent from the spammer's email account.
Follow the instructions given in this article to resolve this issue.
Report the email as spam
When you receive an email that you consider spam, you should immediately click the Report Spam button or forward the email to email@example.com. This helps to ensure that future email from this source will go to your spam folder. Rest assured that by reporting the email as spam you are not blocking or reporting yourself! You are helping us identify the source of the spoof email.
Change your password
If you suspect unauthorized use of your account, immediately go to account.aol.com and change your password. This will lockout the unauthorized user and re-secure your account. If your account has been spoofed, this will help prevent it from being spoofed again in the future.
Note: If you still can't change your password after visiting account.aol.com, please call 1-855-622-4946 (Mon-Fri 8am-1am ET and Sat-Sun 8am-10pm ET) and we'll be more than happy to help you.
Delete your email address from your Address Book
Deleting your email address from your Address Book will help resolve this issue.
Note: Please check your address book regularly to ensure your email address is deleted from your Address Book. This will help reduce this problem.
To delete your email address from your Address Book:
1. Click the Contacts tab in the AOL Mail window.
2. In the Find Contacts box (next to Print button), type your email address.
3. Click the box next to your name, to place a check mark in it, and then click Delete.
Scan Your Computer For Virus and Spyware
Scanning your computer for viruses and spywares using AOL Virus Scan protection and AOL McAfee Internet Security Suite may solve the issue. Please ensure that the AOL software is closed before you perform the steps below.
To scan for viruses:
1.On the Windows taskbar next to the clock, right click the McAfee ( M) icon, and then click Scan.
2. Under Options, click the Scan Now button.
The Options pane has different options and their descriptions are:
3. When the scan is complete, a pop-up window will display the details of the scan. To see the scan results of any suspicious files, click View Results.
Note: If the View Results window does not show up, then the computer is virus free.
4. Click the Finish button.
How do I find out the true return email address of a sender in an email scam?
It is possible to discover the real email address of a sender of mass emails and email scams. The following information will help you to identify and report annoying mass emails and scams coming to your inbox. To do this:
1. Open the email.
2. In or near the header of the email (the section containing To, From, and Subject information) you will see Details, Show Details, Full Headers or similar wording depending on your email provider. Please click on that link.
3. Detailed information about the where the email originated will appear. The information provided will include the senders Originating IP address, Return Path, Authentication Results and, most importantly, you will see the real return address, which can usually be found under Reply To or Mailed By.
Once you have identified the sender of the offending mass email or scam, you should report the incident. For information, please read our online help article How do I report email violations?.
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|Last updated: 09-26-2014|
|© 2013 AOL Inc.|