Freezing issues in AOL Mail

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Freezing issues in AOL Mail

If you're experiencing freezing issues in AOL Mail, try the solutions below, checking whether the issue is resolved after each solution.


Clear cache, cookies, history, and footprints

When you visit a website, temporary Internet files, your browsing history, and cookies are stored on your computer to record your return visit. Deleting these files can fix the problem that you're experiencing.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

To know how to clear your cache, cookies, history, and footprints, click the link corresponding to the application that you use.

Reset mailbox settings

Resetting your mailbox settings can help fix several common issues that you may be experiencing by re-synchronizing the servers that control your mailbox, address book, calendar, and preferences. To learn how to reset your mailbox settings, please visit our help article How do I reset my mailbox settings in AOL Mail?

Try accessing your mailbox using AOL Mail Basic Version

Try signing in to AOL Mail Basic Version by going to This is the lighter version of AOL Mail.

About this article:
Last updated: 01-03-2013
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