Installing and Uninstalling AOL Desktop 9.7

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Installing and Uninstalling AOL Desktop 9.7

Download and install AOL Desktop 9.7

To download and install AOL Desktop 9.7, please follow the instructions below:

1. Visit daol.aol.com/software/aoldesktop97.

2. Under AOL Desktop 9.7, click Download Now. If you encounter any difficulties while downloading, please check out our help article Unable to download the AOL Desktop software.

3. Open the file and click Run.

4. If you are using Windows XP, click Run again. If you are using Windows 7, or 8, or Vista and are prompted by the User Account Control window, click Yes or Continue. The AOL Desktop 9.7 installer will launch and begin downloading necessary files for installation. You can minimize this and let it download in the background by clicking Minimize. If you wish to quit the download process, please click Quit Now.

5. Next you'll be prompted to shut down any AOL applications you have open. To do this, click Continue Install.

Note: If you do not see this message move to the next step.

6. If you already have a previous version of the AOL Desktop software installed on your computer, select Upgrade Existing Version to copy your email, address book settings, etc. to AOL Desktop 9.7. Before doing so, please select your previous version from the drop-down provided to make sure AOL copies over your correct data. If you don't already have a version of the AOL Desktop software on your computer, select Install New Version. After selecting an option, click Continue.

7. Select your preferred software settings by checking the corresponding check boxes and then click Continue.

8. Review your selected settings.

9. Select the folder in which you want to install AOL Desktop 9.7 by clicking Change Location.

10. Once you’re finished, click Install Now. Once installation completes, AOL Desktop 9.7 will run.

If you would like to burn your own AOL CD, please see our help article BURN-YOUR-OWN-AOL-CD.

For more information on setting up a new AOL account, please see our help article Creating a new AOL account with AOL Desktop 9.7.

System Requirements for AOL Desktop 9.7

Before installing the AOL Desktop software, please ensure that your computer meets the minimum system requirements for AOL Desktop 9.7. If you install the AOL Desktop software on a computer that doesn't meet the system requirements, you may experience problems with either the software or the computer.

For instructions on how to check whether your computer meets the system requirements specified below, please read our help article How do I determine whether my computer meets the system requirements?

Minimum system requirements for AOL Desktop 9.7:

  • Windows XP, Windows Vista, Windows 7, or Windows 8
  • Internet Explorer 7, 8, 9, or 10
  • 266 MHz or faster computer processor
  • 128 MB RAM
  • 250 MB free hard disk space*
  • 28.8 kbps or faster modem, or other Internet connection
  • 800 x 600 or higher screen resolution

Note: you may need additional disk space if you have a large Personal Filing Cabinet. This only applies if you upgrade to AOL Desktop 9.7 from a previous version of the AOL Desktop software.

Uninstall and reinstall AOL Desktop 9.7

For instructions to uninstall and reinstall AOL Desktop 9.7, select your operating system below:

Windows 8

To uninstall and reinstall AOL Desktop 9.7:

1. From the Start screen, right-click AOL Desktop 9.7 and select Uninstall at the bottom of the screen.

2. From the list of currently installed programs, double-click AOL Uninstaller to begin the uninstall process.

3. A window will appear, asking to perform a scan of your system for all AOL software. Click Yes. The scan may take some time to complete.

4. On the AOL Uninstaller screen, select all of the applications available by checking the corresponding check boxes.

5. Click Uninstall. The uninstall process will begin.

6. If you're asked if you want to keep your old files, check the Personal Data and Settings check box and click OK.

7. When the uninstall process completes, you will be asked to restart your computer. Make sure to save any documents or files you have open, and then click Restart.

8. After you restart your computer, visit daol.aol.com/software/aoldesktop97.

9. Under AOL Desktop 9.7, click Download Now. If you encounter any difficulties while downloading, please see Unable to download the AOL Desktop software.

10. Open the file and click Run. If you are prompted by the User Account Control window, click Yes or Continue.

11. Next you'll be prompted to shut down any AOL applications you have open. To do this, click Continue Install.

12. Select Install New Version and click Continue.

13. Select your preferred software settings by checking the corresponding check boxes and then click Continue. For more information on the available options, click the question mark bubbles.

14. Review your selected settings.

15. Once you’re finished, click Install Now. Once installation completes, AOL Desktop 9.7 will run.

16. On the Let's Get Started window, select Use your existing AOL Screen Name.

17. Enter your Screen Name and Password and click Next. You will then be signed into the AOL Desktop software.

18. You've successfully reinstalled AOL Desktop 9.7! Continue to use the software as you like.

Windows XP, Vista, or 7

To uninstall and reinstall AOL Desktop 9.7:

1. Click Start and select Control Panel.

2. Select Add or Remove Programs or Uninstall a program (this option may be different depending on your operating system or current view).

3. From the list of currently installed programs, select AOL Uninstaller and click Uninstall/Remove to begin the uninstall process.

4. A window will appear, asking to perform a scan of your system for all AOL software. Click Yes. The scan may take some time to complete.

5. On the AOL Uninstaller screen, select all of the applications available by checking the corresponding check boxes.

6. Click Uninstall. The uninstall process will begin.

7. If you're asked if you want to keep your old files, check the Personal Data and Settings check box and click OK.

8. When the uninstall process completes, you will be asked to restart your computer. Make sure to save any documents or files you have open, and then click Restart.

9. After you restart your computer, visit daol.aol.com/software/aoldesktop97.

10. Under AOL Desktop 9.7, click Download Now. If you encounter any difficulties while downloading, please see Unable to download the AOL Desktop software.

11. Open the file and click Run. If you are prompted by the User Account Control window, click Yes or Continue.

12. Next you'll be prompted to shut down any AOL applications you have open. To do this, click Continue Install.

13. Select Install New Version and click Continue.

14. Select your preferred software settings by checking the corresponding check boxes and then click Continue. For more information on the available options, click the question mark bubbles.

15. Review your selected settings.

16. Once you’re finished, click Install Now. Once installation completes, AOL Desktop 9.7 will run.

17. On the Let's Get Started window, select Use your existing AOL Screen Name.

18. Enter your Screen Name and Password and click Next. You will then be signed into the AOL Desktop software.

19. You've successfully reinstalled AOL Desktop 9.7! Continue to use the software as you like.




Video: How to install AOL Desktop 9.7

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Last updated: 06-10-2014
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