AOL Username FAQs

Text Size


AOL Username FAQs

Your AOL Username is your unique identity that gives you access to services like AIM, AOL Webmail and AOL Parental Controls.

Username FAQs

Select an FAQ below to see more information.

What is an AOL Username?

An AOL Username is your unique identity that gives you access to services like AIM, AOL Webmail and AOL Parental Controls.

Your Username (e.g., AOLmember1) is the first part of your email address for correspondence with other AOL users. If you’re contacting non-AOL users, your Username (without any capitalizations or spaces) is followed by @aol.com (e.g., aolmember1@aol.com).

How many Usernames can I have in my AOL account?

You can create up to seven Usernames, including your primary master Username, for your AOL account. The master Username is the one that you first used to sign on to your AOL account. You can create additional Usernames at no extra charge. If you are using AOL for Mac OS X or AOL 6.0 and higher, sign in to the AOL service with a master Username, and then go to AOL Keyword: Usernames. If you are using AOL.com, go to AOL Username then sign in using your master Username and password.

Note: New free accounts will not be able to create additional Usernames until the user confirms that he or she is 18 years of age or older through our age verification process.

What do I do if the name I want is already in use?

Each Username is unique and cannot be used by more than one user. If someone has already selected the Username that you desire, it will not be available to you for use. In such cases, you will receive the message ''The name you requested is already in use." However, you will be presented with an option to use the suggest a Username feature. This feature provides possible variations of the Username that you are trying to create. For instance, if you want to create the Username iminggracy and the Username is already in use, you can try iminggracy123 or such other variations to get a unique Username.

To use the suggest a Username feature:

  1. Click let us suggest a screen name for you in the alert box.

  2. In the window that appears, type up to three words, numbers or combinations of both in the First Word, Second Word, and Third Word boxes.
  3. Click Suggest to see the list of available Usernames that contain the words or numbers that you typed.

    Note: Be sure to enter a word, number, or combination of both at least in the First Word box to help us suggest a Username.

  4. Select a Username from the Available Screen Names box, then click Continue.
  5. Follow the on-screen prompts to complete the process of creating the Username.

    Note: If you are not satisfied with the suggested Usernames, please enter a different word or number in the First Word box and click Suggest again. You will get a different list of Usernames this time.

What do I do if the Username that I created was declined?

If you tried to create a Username and it was declined, it may be because it was inappropriate and violated our Terms of Service and/or the AOL Member Community Guidelines. AOL doesn’t allow Usernames to include any sort of vulgarity or any variation of “AOL” (i.e., aoluser@aol.com).

Follow these tips to create a great Username:

  1. You can base a Username on your real name or get creative by basing it on your job or a hobby.
  2. Usernames should be three to 16 characters long and include a combination of letters, numbers and underscored spaces, but no symbols please!
  3. As mentioned above, be sure you don’t use any vulgar words or a variation of AOL in your Username. We also don’t allow names that can be used to spam other members (i.e., “your bank’s name here”@aol.com).

    If the name you wanted is already taken or you’re racking your brain and still can’t think of a name you like, check the suggestion we provide based on what you type in the Pick a username text box when you create an account, or try the Suggest a Username feature available once you type a name in the New Username text box and click Add in the Username Options section of My Account. It will provide a list of Usernames available based on your preference.

    If you don’t already have a master account, get a free account now!

Can I modify my AOL Username?

No. You can't modify an AOL Username once you've created it. The good news is, however, that you can add up to six more Usernames to your AOL account.

Additionally, you can delete any unwanted Username (except for the primary master Username) from your account. Keep in mind, though, that deleting a Username is irreversible.

What is a master Username?

The Username you create when you first register for an AOL account is considered the primary master Username. The primary master Username has the power to designate up to six General Usernames as Designated Master Usernames. In total, you can have seven Master Usernames (including your primary Username) under your AOL account.

Note: The primary Master Username will always have the Master Username status (this name can’t be changed), but you can remove the Designated Master Username status from any other Username at any time. Also, only the primary Master Username has the ability to delete the AOL account.

All master Usernames can:

  • Change the account's billing method and price plan
  • Purchase products using the account's payment method on file with AOL
  • Change the Parental Controls settings for other Usernames on the account
  • Create, delete and restore any Username on the account, except the primary master Username
  • Change passwords for other Usernames on the account

With the introduction of General Usernames, they too can become a Designated Master. While General Usernames will not have the ability to use card on file of any other Username tied to the account, if the Username is General, promoted to Designated Master then demoted to General again, the user will be required to enter a new payment method if they attempt to purchase a second subscription.

How do I determine my master Username?

To determine your Master Username:

  1. Go to My Account and sign in with your Username, password and answer to your Account Security Question (ASQ).
  2. Under Username Options, click Manage My Usernames.

  3. The Username that is listed in the Primary Master Screen Name section is your master Username.

Can I change an existing Username to a designated master Username?

Yes, you can change an existing Username to a designated master Username. Follow the steps below to do so:

  1. Go to Parental Controls.
  2. Sign on using your email address or master Username or Email and Password.
  3. Click the Username you want to designate as a designated master Username.
  4. Select the General option.
  5. Select Master (only Master accounts can view and edit parental controls).
  6. Click Save.

Can I create a new Username as a designated master Username?

Yes, you can create a new Username as a designated master Username. Follow the steps below to do so:

  1. Go to My Account and sign in with your master Username or Email and Password.
  2. Enter your Account Security Question and click Continue.
  3. Under Username Options, click Manage My Usernames.
  4. Under Add a Username, fill in the New Username text box with your desired Username and click Add.
  5. Select General as the Age Category, click the box beside Master Username and then click Continue.
  6. Enter a password in the New Password text box and again in the Confirm Password text box and then click Continue.

    Note: Your password must be different from your old password (if you had one) and must be 6-16 characters long.

  7. Select an Account Security Question from the drop-down menu, enter Your Answer to the question in the text box and then Re-Type Your Answer in the next text box. Then click Continue.

Voila! You have successfully created a username as a designated master Username.

Can I open a new AOL account with my secondary Username?

No. You can't use a secondary Username to create a new AOL account. You also can't move or merge an existing Username from one account to another.

These are simple precautionary measures to avoid the creation of duplicate Usernames and make sure nobody can access your AOL account without your permission.

Can I create a Username for users under the age of 18?

AOL Usernames aren't one-size-fits all; they come in different options: General, Mature Teen, Young Teen and Kid.

What is an Enhanced Username?

"Enhanced" Usernames Give You More Options!

You can now create a Username that includes periods, underscores, or numbers. That's new for AOL! And the new names can be as long as 32 characters (Up to now the limit was 16).

Username Format:

  • Character limit: 3-32 characters
  • Allowed Characters: a-z, 0-9, period (.), underscore (_),
  • Usernames cannot: Begin or end with an underscore or a period, or contain consecutive periods or underscores.

Notes:

  • Letters in a Username are not case-sensitive. JimEBrown = jimebrown = JIMEBROWN.
  • Passwords are case-sensitive. Your password will be saved exactly as you type it.
  • An "enhanced" AOL Username and password will sign you into AOL Mail, AIM, and other AOL sites, but will not work with:
    • AOL Software
    • AOL’s Parental Controls.

Can I open a new AOL account with my secondary Username?

No. You can't use a secondary Username to create a new AOL account. You also can't move or merge an existing Username from one account to another.

These are simple precautionary measures to avoid the creation of duplicate Usernames and make sure nobody can access your AOL account without your permission.

How can I view all Usernames associated with my AOL account?

Simple! If you're an AOL subscriber, either follow this link to see your account's usernames or go to AOL Keyword: Names within your AOL Desktop software.

Alternatively, if you're using the Free AOL plan, you view a complete list of usernames under your account by signing on with your master Username and password.

Note: No matter how you sign in, you'll need to know the answer to your Account Security Question to view the list of usernames under your AOL account.



Archived - What is an AOL Username?
How do I switch Usernames in the AOL software?
Archived - How can I view all Usernames associated with my AOL account?

About this article:
Last updated: 09-26-2014
© 2013 AOL Inc.