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You can learn all about Usernames with the information listed in this article. Click a heading below to expand your question.

Username FAQs

What is an AOL Username?

An AOL Username is your unique identity that gives you access to services like AIM, AOL Webmail and AOL Parental Controls..

Your Username (e.g., AOLmember1) is the first part of your email address for correspondence with other AOL users. If you’re contacting non-AOL users, your Username (without any capitalizations or spaces) is followed by @aol.com (e.g., aolmember1@aol.com).

How many Usernames can I have in my AOL account?

You can create up to seven Usernames, including your primary master Username, for your AOL account. The master Username is the one that you first used to sign on to your AOL account. You can create additional Usernames at no extra charge. If you are using AOL for Mac OS X or AOL 6.0 and higher, sign in to the AOL service with a master Username, and then go to AOL Keyword: Usernames. If you are using AOL.com, go to AOL Username then sign in using your master Username and password.

Note: New free accounts will not be able to create additional Usernames until the user confirms that he or she is 18 years of age or older through our age verification process.

What do I do if the name I want is already in use?

Each Username is unique and cannot be used by more than one user at a time. If someone has already selected the Username that you desire, it will not be available to you for use. In such cases, you will receive the message ''The name you requested is already in use." However, you will be presented with an option to use the suggest a Username feature. This feature provides possible variations of the Username that you are trying to create. For instance, if you want to create the Username iminggracy and the Username is already in use, you can try iminggracy123 or such other variations to get a unique Username.

To use the suggest a Username feature:

1. Click let us suggest a screen name for you in the alert box.

2. In the window that appears, type up to three words, numbers or combinations of both in the First Word, Second Word, and Third Word boxes.

3. Click Suggest to see the list of available Usernames that contain the words or numbers that you typed.

Note: Be sure to enter a word, number, or combination of both at least in the First Word box to help us suggest a Username.

4. Select a Username from the Available Screen Names box, then click Continue.

5. Follow the on-screen prompts to complete the process of creating the Username.

Note: If you are not satisfied with the suggested Usernames, please enter a different word or number in the First Word box and click Suggest again. You will get a different list of Usernames this time.

What do I do if the Username that I created was declined?

If you tried to create a Username and it was declined, it may be because it was inappropriate and violated our Terms of Service and/or the AOL Member Community Guidelines. AOL doesn’t allow Usernames to include any sort of vulgarity or any variation of “AOL” (i.e., aoluser@aol.com).

Follow these tips to create a great Username:

1. You can base a Username on your real name or get creative by basing it on your job or a hobby.

2. Usernames should be three to 16 characters long and include a combination of letters, numbers and underscored spaces, but no symbols please!

3. As mentioned above, be sure you don’t use any vulgar words or a variation of AOL in your Username. We also don’t allow names that can be used to spam other members (i.e., “your bank’s name here”@aol.com).

If the name you wanted is already taken or you’re racking your brain and still can’t think of a name you like, check the suggestion we provide based on what you type in the Pick a username text box when you create an account, or try the Suggest a Username feature available once you type a name in the New Username text box and click Add in the Username Options section of My Account. It will provide a list of Usernames available based on your preference.

If you don’t already have a master account, get a free account now!

Can I modify my AOL Username?

Want to modify your AOL Username? Unfortunately, you can't modify an AOL Username once you've created it. The good news is, however, that you can add up to six more Usernames to your AOL account – so just make up a new one!

Additionally, you can delete any unwanted Username (except for the primary master Username) from an account. Keep in mind, though, that deleting a Username is irreversible – so you can permanently kiss that Username good-bye.

What is a master Username? And how do I determine my master Username?

The Username you create when you first register for an AOL account is considered the primary master Username. The primary master Username has the power to designate up to six General Usernames as Designated Master Usernames. In total, you can have seven Master Usernames (including your primary Username) under your AOL account.

Note: The primary Master Username will always have the Master Username status (this name can’t be changed, so make it a good one!), but you can remove the Designated Master Username status from any other Username at any time. Also, only the primary Master Username has the ability to delete the AOL account.

All master Usernames can:

  • Change the account's billing method and price plan
  • Purchase products using the account's payment method on file with AOL
  • Change the Parental Controls settings for other Usernames on the account
  • Create, delete and restore any Username on the account, except the primary master Username
  • Change passwords for other Usernames on the account

With the introduction of General Usernames, they too can become a Designated Master. While General Usernames will not have the ability to use card on file of any other Username tied to the account, if the Username is General, promoted to Designated Master then demoted to General again, the user will be required to enter a new payment method if they attempt to purchase a second subscription.

Determine your master Username

1. Go to My Account and sign in with your Username, password and answer to your Account Security Question (ASQ).

2. Under Username Options, click Manage My Usernames.

3. The Username that is listed in the Primary Master Screen Name section is your master Username.

Can I change an existing Username to a designated master Username?

Yes, you can change an existing Username to a designated master Username. Follow the steps below to do so:

1. Go to Parental Controls.

2. Sign on using your email address or master Username or Email and Password.

3. Click the Username you want to designate as a designated master Username.

4. Select the General option.

5. Select Master (only Master accounts can view and edit parental controls).

5. Click Save.

Can I create a new Username as a designated master Username?

You can very well create a new Username as a designated master Username. Follow the steps below to do so:

1. Go to My Account and sign in with your master Username or Email and Password.

2. Enter your Account Security Question and click Continue.

3. Under Username Options, click Manage My Usernames.

4. Under Add a Username, fill in the New Username text box with your desired Username and click Add.

5. Select General as the Age Category, click the box beside Master Username and then click Continue.

6. Enter a password in the New Password text box and again in the Confirm Password text box and then click Continue.

Note: Your password must be different from your old password (if you had one) and must be 6-16 characters long.

7. Select an Account Security Question from the drop-down menu, enter Your Answer to the question in the text box and then Re-Type Your Answer in the next text box. Then click Continue.

Voila! You now have all the perks and benefits of a master Username.

Can I create an Useraname for users under age of 18?

AOL Usernames aren't one-size-fits all; they come in different flavors: General, Mature Teen, Young Teen and Kid.

What is an Enhanced Username?

"Enhanced" Usernames Give You More Options!

You can now create a Username that includes periods, underscores, or numbers. That's new for AOL! And the new names can be as long as 32 characters (Up to now the limit was 16).

Username Format:

  • Character limit
    • 3-32 characters
  • Allowed Characters
    • a-z
    • 0-9
    • period (.)
    • underscore (_)
  • Usernames cannot
    • Begin or end with an underscore or a period.
    • Contain consecutive periods or underscores.

Here's what to keep in mind when creating a Username:

Notes:

  • Letters in a Username are not case-sensitive. JimEBrown = jimebrown = JIMEBROWN.
  • Passwords are case-sensitive. Your password will be saved exactly as you type it.
  • An "enhanced" AOL Username and password will sign you into AOL Mail, AIM, and other AOL sites, but will not work with:
    • AOL Software
    • AOL’s Parental Controls.

 

Can I open a new AOL account with my secondary Username?

We're sorry, but as of right now, you can't use a secondary Username to create a new AOL account. You also can't move or merge an existing Username from one account to another.

These are simple precautionary measures to avoid the creation of duplicate Usernames and make sure nobody can access your AOL account without your permission.

However, we now allow secondary Usernames to subscribe to AOL products and services on their own.

How can I view all Usernames associated with my AOL account?

Simple! If you're an AOL subscriber, either follow this link to see your account's usernames or go to AOL Keyword: Names within your AOL Desktop software.

Alternatively, if you're using the Free AOL plan, you view a complete list of usernames under your account by signing on with your master Username and password.

Note: No matter how you sign in, you'll need to know the answer to your Account Security Question to view the list of usernames under your AOL account.

Create, Delete and Restore AOL Username

How do I add or create an additional Username?

You can have up to seven active Usernames, including your primary master Username, for your AOL account. If you would like to add a Username and already have seven active Usernames on your account, please delete any one of the active Usernames to accommodate a new one; however, you cannot delete your primary master Username, which is the one used to create your AOL account.

In creating separate Usernames for your children and other family members, you can also set different levels of access for each Username with the Parental Controls feature. This helps the AOL Desktop Software automatically adjust each user's access to AOL services and to the rest of the internet.

IMPORTANT: You will need to remember the answer to the Account Security Question (ASQ) of your primary master Username to perform the steps below. You can change your ASQ if you don't remember the answer to it.

Create an additional Username

Note: You can use the following tips while creating new Usernames:

  • Usernames can be based on your real name, your job or your hobby.
  • Usernames should be three to 16 characters long and start with a capital letter.
  • Usernames can be a combination of letters, numbers and spaces, but symbols cannot be used.

1. Go to My Account and sign in with your master Username and password.

2. Type the answer to your Account Security Question and click Continue.

3. Under Username Options, click Manage My Usernames.

Note: You may not be able to see the Manage Usernames link if:

  • You are signed on with a Username that is not a primary or secondary master Username
  • You are signed on with a non-AOL email address.

4. In the Add a Screen Name box, type the Username that you wish to add and then click Add.

Note: If the Username you have entered is not available, please use the Suggest a Username feature. It provides you with a list of available Usernames based on your preference.

5. Depending on who will be using the new Username, select the appropriate age category.

Note: To learn more about the different age categories, select the Click for detailed definitions of age categories link.

    Create a General Username

    Usernames under the General category can access all standard AOL products for adults, including communication features and content on AOL and the web. A user under the General category can make online purchases through AOL. These purchases will be billed using the user's AOL account information.

    1. Select General (Ages 18+) to get access to all content and services, and then click Continue.

    Note: If you would like to designate the General Username as a master Username, select the box next to Master Username.

    2. Type a password in the New Password box, and then re-type the password in the Confirm Password box.

    3. Click Continue.

    4. Select an ASQ from the Account Security Question drop-down list.

    5. Type your answer to the ASQ in the Your Answer box, and then re-type the answer in the Re-Type Your Answer box.

    6. Click Continue. A confirmation message appears confirming the creation of the Username and the Age category to which it belongs.

    Create a Kids Only or Teen Username

    You can create a child's Username and customize its access to the internet using the Parental Controls feature. Parental Controls allow you to decide with whom your children can communicate via email or IM, and the websites they can visit. Only a master Username can modify the Parental Controls settings. This ensures that your children cannot select their own levels of access.

    The age categories available when creating a child's account include:

    • Mature Teen (Ages 16-17): Access to the JSYK service designed for teens. Parental Controls filter violent or explicitly adult websites. All communication features are available, including monitored chat rooms.
    • Young Teen (Ages 13-15): Access to both the JSYK service (designed for teens) and the AOL Kids service (created for tweens). Parental Controls filters mature and violent websites, and provides access to email, IM and monitored chat rooms.
    • Kids Only (Ages 12 and Under): Access to the AOL Kids service designed for kids and tweens. It has custom themes, music, games and educational content. Parental Controls filters known inappropriate content and allows access to monitored-only AOL Kids chat rooms. IMs from Usernames that are not on the IM Safety List will be blocked by default.

    1. Select the appropriate age category of the user from the following: Mature Teen(Ages 16-17), Young Teen (Ages 13-15), or Kids Only (Ages 12 and Under).

    2. Review the Terms of Service, then select the I accept these terms box.

    3. Select your preference for receiving AOL Activity Report, then click Continue. The AOL Activity Report is an email summary of your child's online activities. This report is sent to your master Username email.

    4. Type a password in the New Password box, then re-type the password in the Confirm Password box.

    5. Click Continue.

    6. Select an ASQ from the Account Security Question drop-down list.

    7. Type your answer to the ASQ in the Your Answer box, and then re-type the answer in the Re-Type Your Answer box.

    8. Click Continue. A confirmation message appears confirming the creation of the Username and the Age category to which it belongs.

    How do I restore or recover a deleted Username?

    If you accidentally deleted a Username from your AOL account it is possible to get it back. As long as you have fewer than seven active names on your AOL account, and the Username was deleted less than six months ago, you will be able to recover a deleted Username. If you have seven or more active Usernames, you will need to delete one of the active Usernames before attempting to restore or recover a deleted Username.

    Note: A deleted Username can only be restored within six months from the date of deletion.

    1. Go to My Account and sign in with your master Username and password.

    2. Type the answer to your Account Security Question and then click Continue.

    3. Under Username Options, click Manage My Usernames.

    4. Under Restore a Username, click Start.

    5. Select the Username you want to restore from the Recently Deleted Usernames box and click Restore.

    6. You will receive a confirmation message once the process is complete.

    Tada! Your Username has been restored.

    How do I remove or delete AOL Usernames?

    You can delete any of the seven AOL Usernames (formerly known as AOL screen names), that can be linked to your AOL account at any time; however, your first Username, the primary master Username, cannot be deleted or changed.

    Note: To delete a Username registered with an AOL Premium Service, you will first need to unsubscribe from the Premium Service, and then delete the Username.

    1. Go to My Account and sign in with your master Username and password.

    2. Answer your Account Security Question (ASQ) and click Continue.

    3. Under Username Options, click Manage My Usernames.

    4. In the Additional Usernames box, under Delete, click X next to the Username that you wish to delete.

    5. Click Delete.

    A confirmation message will be displayed.

    Alerts & Error Messages

    What should I do in case of an unauthorized account access?

    It's a great thing that you can access your AOL account from practically anywhere in the world, from any computer. But we want to make sure it's really you who is doing all the globetrotting.

    If you use multiple computers, you may at some point receive a notification asking you to confirm that you sign in on the other computers. If the information in the window is correct and you have accessed one or more of those computers at the stated time, click Yes. If you haven't used a computer other than your own to sign in to AOL and the provided information indicates otherwise, this is a red flag that someone else has accessed your account. At this point, you should click No to prevent the hacker from misusing your AOL account.

    IMPORTANT: You should also reset your password by clicking Reset Password Now to help prevent the issue from happening again.

    Message: Your Session Has Been Interrupted

    If you receive the message, Your session has been interrupted when you are signed in to AOL service, it means someone has signed in using your Username at another computer. If the access was unauthorized, you should change your password by going to AOL Billing.

    To protect your AOL account, make sure your password incorporates these easy rules:

    • Your password can be six to eight characters in length.
    • Create a password that includes a combination of numbers and letters.
    • Do not use your Username, first name, or other obvious words as part of your password.

    Changing your AOL password will protect your AOL account from unauthorized access. In the future, if you suspect that someone may have compromised your account, please Notify AOL as soon as possible.



    What is an AOL Username?
    How do I switch Usernames in the AOL software?
    How can I view all Usernames associated with my AOL account?

    About this article:
    Last updated: 08-06-2014
    © 2013 AOL Inc.